Internet Sales Manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

An Account manager with 10 years of experience in Customer Relations. Over 6 years in the health care industry, and 4 years in the auto lending/dealer industry. Self-Motivated, proactive and capable of operating independently and in a team. Proven successful at achieving established targets and team goals. Successfully managed over 150 accounts across Southern California and Nevada. Generated over 1 million dollars monthly in originations. Graduated with a Bachelor of Science Degree in Medical Laboratory Sciences, with refresher classes in Chemistry, Anatomy, Microbiology, Interpersonal communication, Sociology, Lifespan psychology and more.

Work History
Internet Sales Manager, 10/2019 - Current
Lithia Motors Missoula, MT,

One of America's largest auto retailer. A Fortune 500 company with over 188 locations coast to coast

  • Facilitated auto sales through sound customer needs analysis , product knowledge and effective communication
  • Managed prospective leads, responding to all inquiries promptly and providing personalized value adding responses to the buyer
  • Approached each lead with fresh mind and analytical strategies to quickly resolve concerns
  • Developed relationships with customers from various lead sources maintaining a high conversion rate of 60% and diligent after sales follow-up
  • Collaborated with team members to meet client's need and reach team goals, providing support for team members when needed
  • Consistently exceeded monthly sales goals by producing an average of 17 units per month
  • Part of a select group of high performers charged with managing special finance customers, with 50% conversion rate
  • Consistently maintained 100% score from monthly CSI surveys through positive customer feedback
  • Received the General Manager's recognition and bonus for high performance
Account Manager-Western Region, 08/2016 - 03/2019
Pacific Medical Centers Eagle River, AK,

An indirect Automotive lending company, that provides auto financing to emerging credit customers.

  • Efficiently formed a valuable liaison with over 150 dealerships; parts of the top 10 dealer groups in the automotive industry, in southern California and Nevada. Affiliated groups included Auto Nation, Lithia, Larry H. Miller, Penske , Group one, Harley Davidson and more. Establishing lucrative ties with the companies' core executives and decision makers
  • Increased work productivity by 50% compared to my predecessor, by efficiently mapping effective commute routes, applying sound knowledge of the e-spatial mapping applications. 80% travel time
  • Stimulated a 123% increase in monthly credit application by ensuring monthly face to face meetings with key decision makers at the auto dealerships, hands on coaching of finance and sales managers on proper deal structuring, and identifying both external and internal trend markers
  • Slashed contract processing times in assigned territory by 30%, averaging 2.3 days in-house for contracts, exceeding market expectations. Meticulously reviewed submitted funding stipulations and liaised with funder to device alternative, acceptable, stipulations. Maintained daily correspondence with funder, finance manager and customer from contract processing till funding
  • Provided instantaneous verbal summary of trends in all assigned 150+ stores when requested, identifying trend triggers , current deal status, and recommended appropriate steps moving forward
  • Established an average turn around time of 2 hours for correspondences between the funding department and dealership managers by constantly updating contact information across all tiers of dealer management
  • Implemented monthly sales campaigns at select dealerships to increase ACA program awareness, and increased market share. Coordinated all logistics and expensed accordingly
  • Led a specialized project team, charged with the upgrade and implementation of a revised data reporting process in CRM, resulting in a congruent data centralization process which stimulated increased productivity across all organization's territories
  • Provided first line dealer support. conversant with various DMS systems like dealer track, app one, and implemented knowledge of systems for continued coaching
  • Provided underwriting support through meticulous analysis of system callback and suggested change in algorithms that led to favorable system callback and increased dealership profit and satisfaction
  • Constantly demonstrates persuasive marketing skills resulting in a 80% application increase on average with non-producing dealer partners
  • Designed informational presentation tools and organized meetings with the CEO of my organization and top executives of affiliated groups setting the foundation for productive result driven discussions
Account Procurement Specialist, 05/2014 - 07/2016
Amaka Medical Transportation City, STATE,

An Emerging, non Emergency Medical transportation company, with expertise in both Ambulatory and non Ambulatory patient transportation services. Clients comprised of hospitals, group homes, nursing homes, health insurance providers and more.

  • Methodological Niche market analysis for prospects, CRM lead creation and qualification, successfully procured on average, 8 accounts quarterly
  • Created clear, detailed contract proposal for prospective partners
  • Efficient liaison between company and existing affiliates, promptly relayed feedback to CEO and devised pragmatic solution to deescalate existing conflicts and generate new systems to avoid recurrence
  • Solicited and negotiated terms of contract resulting in mutual agreements between company and clients, establishing synergistic operations between parties involved
Medical Laboratory Scientist, 02/2010 - 02/2014
Park Lane Hospital City, STATE,
  • Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
  • Conducted analysis of on over 100 body fluids, Blood, tissue samples daily, for serology, VDRL, Urinalysis, hematology and more
  • Operated Laboratory equipment like microscopes, centrifuges, incubators, cell counters and more for precision sample preparation and analysis
  • Crossmatched blood to establish compatibility for patient blood transfusion
  • Meticulously followed standard operating procedures to establish quality control on test results and calibrated equipment to maintain accuracy
  • Maintained a detailed report of laboratory findings and communicated efficiently to the appropriate physician
  • Managed the CHER (children's Emergency Room) Phlebotomy unit reducing earlier specimen contamination rate by 20%
Refresher courses: Social Sciences, Expected in 09/2016
El Camino College - Torrance, CA

Refresher courses in Anatomy, Chemistry, Microbiology, Critical thinking and composition , Interpersonal communication, Human Psychology and more (Dean's List)

Bachelor of Science: Medical Laboratory Sciences, Expected in 08/2008
University of Nigeria Nsukka - Enugu,
  • Executive Member , Medical laboratory students Association
  • Specialties : Hematology and Histopathology
  • Excellent verbal and written communications skills
  • Medical Terminology knowledge
  • Pharmacology knowledge
  • Standard Operating Procedures
  • Cold calling and appointment setting
  • Cross selling
  • Persuasive sales skills
  • Lead analysis and qualification skills
  • Account Acquisition and Management
  • Presentation skills
  • Expert in Microsoft Suite Applications
  • Extensive Utilization of E-spatial Territory Mapping tool
  • CRM lead creation and management
  • Advertising and sales promotion technique
  • Time management techniques - The Eisenhower Matrix

CNPR Certification : In Progress

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Resume Overview

School Attended

  • El Camino College
  • University of Nigeria Nsukka

Job Titles Held:

  • Internet Sales Manager
  • Account Manager-Western Region
  • Account Procurement Specialist
  • Medical Laboratory Scientist


  • Refresher courses
  • Bachelor of Science

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