Internet Sales Manager, 04/2013 - 12/2019 M/I Homes – Galveston, TX,
I managed the implementation and execution of Internet Sales Process and Experience at Park
Place Dealerships.
I Developed and maintained the database of email templates used in contact stream (in
conjunction with the GSM, Corporate Sales Trainer and Director of Marketing).
Developed scripts for Internet Sales Consultants to use in communicating with clients.
Coached Internet Sales Consultants in conjunction with Sales Managers to ensure proper and
consistent execution of Internet Sales Process and Experience.
Prepared development plans for all needed Internet Sales consultants.
Listened to phone calls daily and coached and graded all sales personnel on those calls.
Utilized CRM daily to monitor proper utilization of process and templates and provided
feedback to Sales Managers when additional coaching, training or discipline is required.
Tracked closing ratios, lead response time, quality of response, sales consultants execution and
reports the results to the GSM, Sales Managers and GM.
Held monthly internet and product
sales training on a consistent basis and maintained a department training calendar.
I Worked with the Director of Marketing, Corporate Sales Trainer and Director of Internet
Business Development to identify new technologies and processes to improve performance of
Internet Sales Process and Experience.
Assisted Human Resources in the hiring process for Internet Sales Candidates.
Created and executed strategies for increasing market share via the Internet.
I was aware of and was prepared for all internet related appointments and made sure to greet
them.
I conducted follow up calls and emails for unsold internet leads.
I desk deals for internet Sales Consultants.
New Car Sales Consultant, 07/2012 - 04/2013 Penske Automotive Group – Corte Madera, CA,
Learned and utilized all company and manufacturer provided software including but not limited to Client Relationship Management (CRM) system, vehicle appraisal system, and Auto Alert Prospects for new and current clients
Executed individual business plans in order to build business relationships and grow sales
Maintained working knowledge of purchases, leases and F&I products
Understood all current new car and pre-owned manufacturer and captive lender programs and rates
Verified Drivers License/insurance and completed paperwork
Assisted in collection of cash/credit related to client deposits and "cash down"
Accountable for selling F&I products
Was always fully prepared for each client appointment and logged appointments in CRM system
Greeted prospective and repeat clients on the service drive and analyzed their position towards buying or leasing another vehicle
Worked in partnership with F&I Team and accounting team to resolve any outstanding contracts or incomplete deals
Followed up with clients and prospective clients in timely fashion
Accountable for departmental performance and manufacturer standards, including but not limited to; safety equipment activation, technology usage requirements, "Customer Service Index", "Gross Average", "Finance & Lease" and vehicles sold
Had proper knowledge of vehicles and current market trends
Attended weekly/monthly department meetings
Service Greeter, 07/2010 - 07/2012 The Hertz Corporation – Burlingame, CA,
The primary purpose of Service Greeter position was to ensure an extraordinary client experience while creating client advocates
As greeter I would park and retrieve service clients' cars in a friendly and timely manner
Greeted clients pulling into service department
Escorted client to appropriate vehicle
Found and installed license plates for clients
Replaced vehicle bulbs
Notified Assistant Service Manager or Estimator if client was waiting
Kept service drive free of vehicles piling up
Maintained strict adherence to dealership policy on client vehicle care and operation
Assisted clients transfer luggage or packages between cars
Assisted technicians in moving inoperable vehicles
Alerted Management to any damage to clients' vehicles
Assisted with housekeeping on service drive keeping it clean and clear of debris I also attended department meetings as requested
Car Wash Detailer, 04/2005 - 04/2008 Earnhardt Auto – Goodyear, AZ,
Washed, waxed and buffed vehicles, dressed wheels and tires
Washed, waxed and buffed vehicles, dressed wheels and tires
Vacuumed interiors and trunks
Cleaned all glass components thoroughly
Inspected and cleaned engine compartment
Operated car wash where available
Removed "sticker" tape and glue on vehicles to be delivered
Kept all demos clean
Maintained strict adherence to dealership policy on client vehicle care and operation
Assured that every complete job, whether pre-delivery or customer pay met dealership standards 100% of the time
Inspected new car inventory to assure that appearance of these vehicles met dealership standards 100% of the time
Inspected cars for damage and/body work and reported any damage to management
Worked to meet deadlines and/or client promise times; and kept key members informed of progress
Cleaned all glass components thoroughly
Inspected and cleaned engine compartment
Operated car wash where available
Removed "sticker" tape and glue on vehicles to be delivered
Kept all demos clean
Maintained strict adherence to dealership policy on client vehicle care and operation
Assured that every complete job, whether pre-delivery or customer pay met dealership standards 100% of the time
Inspected new car inventory to assure that the appearance of these vehicles met dealership standards 100% of the time
Inspected cars for damage and/body work and reported any damage to management
Worked to meet deadlines and/or client promise times; and kept key members informed of progress
Work History
Internet Sales Manager, 04/2013 - 12/2019 Park Place Lexus Plano – Plano, TX
I managed the implementation and execution of Internet Sales Process and Experience at Park
Place Dealerships.
I Developed and maintained the database of email templates used in contact stream (in
conjunction with the GSM, Corporate Sales Trainer and Director of Marketing).
Developed scripts for Internet Sales Consultants to use in communicating with clients.
Coached Internet Sales Consultants in conjunction with Sales Managers to ensure proper and
consistent execution of Internet Sales Process and Experience.
Prepared development plans for all needed Internet Sales consultants.
Listened to phone calls daily and coached and graded all sales personnel on those calls.
Utilized CRM daily to monitor proper utilization of process and templates and provided
feedback to Sales Managers when additional coaching, training or discipline is required.
Tracked closing ratios, lead response time, quality of response, sales consultants execution and
reports the results to the GSM, Sales Managers and GM.
Held monthly internet and product
sales training on a consistent basis and maintained a department training calendar.
I Worked with the Director of Marketing, Corporate Sales Trainer and Director of Internet
Business Development to identify new technologies and processes to improve performance of
Internet Sales Process and Experience.
Assisted Human Resources in the hiring process for Internet Sales Candidates.
Created and executed strategies for increasing market share via the Internet.
I was aware of and was prepared for all internet related appointments and made sure to greet
them.
I conducted follow up calls and emails for unsold internet leads.
I desk deals for internet Sales Consultants.
New Car Sales Consultant, 07/2012 - 04/2013 Park Place Lexus Plano – Plano, TX
I learned and utilized all company and manufacturer provided software including but not
limited to the Client Relationship Management (CRM) system, vehicle appraisal system, and
Auto Alert
Prospects for new and current clients.
Executed individual business plans in order to build business relationships and grow sales.
Maintained a working knowledge of purchases, leases and F&I products.
Understood all current new car and pre-owned manufacturer and captive lender programs and
rates.
Verified Drivers License/insurance and completed paperwork.
Assisted in the collection of cash/credit related to client deposits and "cash down".
I was accountable for selling F&I products.
I was always fully prepared for each client appointment and logged appointments in CRM
system.
I greeted prospective and repeat clients on the service drive and analyzed their position towards
buying or leasing another vehicle.
Worked in partnership with the F&I Team and accounting team to resolve any outstanding
contracts or incomplete deals.
Followed up with clients and prospective clients in a timely fashion.
I was accountable for departmental performance and manufacturer standards, including but not
limited to; safety equipment activation, technology usage requirements, "Customer Service
Index", "Gross Average", "Finance & Lease" and vehicles sold.
I had proper knowledge of vehicles and current market trends.
I attended weekly/monthly department meetings.
, 07/2010 - 07/2012 Service Greeter, Park Place Lexus Plano – Plano, TX
The primary purpose of my Service Greeter position was to ensure an extraordinary client
experience while creating client advocates.
As a greeter I would park and retrieve service clients'
cars in a friendly and timely manner.
I greeted clients pulling into the service department.
Escorted client to appropriate vehicle.
Found and installed license plates for clients.
Replaced vehicle bulbs.
Notified Assistant Service Manager or Estimator if client was waiting.
I kept the service drive free of vehicles piling up.
Maintained strict adherence to dealership policy on client vehicle care and operation.
I helped clients transfer luggage or packages between cars.
Assisted technicians in moving inoperable vehicles.
Alerted Management to any damage to clients' vehicles.
Assisted with housekeeping on the service drive keeping it clean and clear of debris
I also attended department meetings as requested.
Education
Bachelors Degree: Business Administration, Business Adminsitration, Expected in May 2012 - University of Texas - Arlington, TX GPA: Student Scholar Athlete
Graduated with honors. GPA: 3.9
Summary
I feel like I have worked my way from up the car wash where I met so many great people that I
still even talk to today. I went to College to play Baseball where I learned a lot about being in a
different environment than I typically am. I was in a VERY small city and by the end of my time
there I loved it! Working at Park Place Lexus has elevated my career substantially, and I am very
fortunate for the skills I have learned, the customer service, client experience, etc. As far as
skills, I am very knowledgeable with Microsoft Word, Excel, Power-point. I am as I would say an
expert at CRM. But open to other systems if need be, I am a very fast learner and just want to
grow with a company that appreciates its members.
Highlights
Customer and Personal Service Sales and Marketing
Active Learning
Administration and Management Judgment and Decision Making
Instructing Production and Processing
Management of Personnel Resources Systems Analysis
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