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Internet Sales Manager Resume Example

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INTERNET SALES MANAGER
Experience
Internet Sales Manager, 04/2013 to 12/2019
Park Place Lexus Plano – Plano, TX
  • I managed the implementation and execution of Internet Sales Process and Experience at Park Place Dealerships.
  • I Developed and maintained the database of email templates used in contact stream (in conjunction with the GSM, Corporate Sales Trainer and Director of Marketing).
  • Developed scripts for Internet Sales Consultants to use in communicating with clients.
  • Coached Internet Sales Consultants in conjunction with Sales Managers to ensure proper and consistent execution of Internet Sales Process and Experience.
  • Prepared development plans for all needed Internet Sales consultants.
  • Listened to phone calls daily and coached and graded all sales personnel on those calls.
  • Utilized CRM daily to monitor proper utilization of process and templates and provided feedback to Sales Managers when additional coaching, training or discipline is required.
  • Tracked closing ratios, lead response time, quality of response, sales consultants execution and reports the results to the GSM, Sales Managers and GM.
  • Held monthly internet and product sales training on a consistent basis and maintained a department training calendar.
  • I Worked with the Director of Marketing, Corporate Sales Trainer and Director of Internet Business Development to identify new technologies and processes to improve performance of Internet Sales Process and Experience.
  • Assisted Human Resources in the hiring process for Internet Sales Candidates.
  • Created and executed strategies for increasing market share via the Internet.
  • I was aware of and was prepared for all internet related appointments and made sure to greet them.
  • I conducted follow up calls and emails for unsold internet leads.
  • I desk deals for internet Sales Consultants.
New Car Sales Consultant, 07/2012 to 04/2013
Park Place Lexus Plano – Plano, TX
  • Learned and utilized all company and manufacturer provided software including but not limited to Client Relationship Management (CRM) system, vehicle appraisal system, and Auto Alert Prospects for new and current clients
  • Executed individual business plans in order to build business relationships and grow sales
  • Maintained working knowledge of purchases, leases and F&I products
  • Understood all current new car and pre-owned manufacturer and captive lender programs and rates
  • Verified Drivers License/insurance and completed paperwork
  • Assisted in collection of cash/credit related to client deposits and "cash down"
  • Accountable for selling F&I products
  • Was always fully prepared for each client appointment and logged appointments in CRM system
  • Greeted prospective and repeat clients on the service drive and analyzed their position towards buying or leasing another vehicle
  • Worked in partnership with F&I Team and accounting team to resolve any outstanding contracts or incomplete deals
  • Followed up with clients and prospective clients in timely fashion
  • Accountable for departmental performance and manufacturer standards, including but not limited to; safety equipment activation, technology usage requirements, "Customer Service Index", "Gross Average", "Finance & Lease" and vehicles sold
  • Had proper knowledge of vehicles and current market trends
  • Attended weekly/monthly department meetings
Service Greeter, 07/2010 to 07/2012
Park Place Lexus Plano – Plano, TX
  • The primary purpose of Service Greeter position was to ensure an extraordinary client experience while creating client advocates
  • As greeter I would park and retrieve service clients' cars in a friendly and timely manner
  • Greeted clients pulling into service department
  • Escorted client to appropriate vehicle
  • Found and installed license plates for clients
  • Replaced vehicle bulbs
  • Notified Assistant Service Manager or Estimator if client was waiting
  • Kept service drive free of vehicles piling up
  • Maintained strict adherence to dealership policy on client vehicle care and operation
  • Assisted clients transfer luggage or packages between cars
  • Assisted technicians in moving inoperable vehicles
  • Alerted Management to any damage to clients' vehicles
  • Assisted with housekeeping on service drive keeping it clean and clear of debris I also attended department meetings as requested
Car Wash Detailer, 04/2005 to 04/2008
Northside Lexus – Spring, TX
  • Washed, waxed and buffed vehicles, dressed wheels and tires
  • Washed,waxed and buffed vehicles, dressed wheels and tires
  • Vacuumed interiors and trunks
  • Cleaned all glass components thoroughly
  • Inspected and cleaned engine compartment
  • Operated car wash where available
  • Removed "sticker" tape and glue on vehicles to be delivered
  • Kept all demos clean
  • Maintained strict adherence to dealership policy on client vehicle care and operation
  • Assured that every complete job, whether pre-delivery or customer pay met dealership standards 100% of the time
  • Inspected new car inventory to assure that appearance of these vehicles met dealership standards 100% of the time
  • Inspected cars for damage and/body work and reported any damage to management
  • Worked to meet deadlines and/or client promise times; and kept key members informed of progress
  • Cleaned all glass components thoroughly
  • Inspected and cleaned engine compartment
  • Operated car wash where available
  • Removed "sticker" tape and glue on vehicles to be delivered
  • Kept all demos clean
  • Maintained strict adherence to dealership policy on client vehicle care and operation
  • Assured that every complete job, whether pre-delivery or customer pay met dealership standards 100% of the time
  • Inspected new car inventory to assure that the appearance of these vehicles met dealership standards 100% of the time
  • Inspected cars for damage and/body work and reported any damage to management
  • Worked to meet deadlines and/or client promise times; and kept key members informed of progress
Work History
Internet Sales Manager, 04/2013 to 12/2019
Park Place Lexus Plano – Plano, TX
  • I managed the implementation and execution of Internet Sales Process and Experience at Park Place Dealerships.
  • I Developed and maintained the database of email templates used in contact stream (in conjunction with the GSM, Corporate Sales Trainer and Director of Marketing).
  • Developed scripts for Internet Sales Consultants to use in communicating with clients.
  • Coached Internet Sales Consultants in conjunction with Sales Managers to ensure proper and consistent execution of Internet Sales Process and Experience.
  • Prepared development plans for all needed Internet Sales consultants.
  • Listened to phone calls daily and coached and graded all sales personnel on those calls.
  • Utilized CRM daily to monitor proper utilization of process and templates and provided feedback to Sales Managers when additional coaching, training or discipline is required.
  • Tracked closing ratios, lead response time, quality of response, sales consultants execution and reports the results to the GSM, Sales Managers and GM.
  • Held monthly internet and product sales training on a consistent basis and maintained a department training calendar.
  • I Worked with the Director of Marketing, Corporate Sales Trainer and Director of Internet Business Development to identify new technologies and processes to improve performance of Internet Sales Process and Experience.
  • Assisted Human Resources in the hiring process for Internet Sales Candidates.
  • Created and executed strategies for increasing market share via the Internet.
  • I was aware of and was prepared for all internet related appointments and made sure to greet them.
  • I conducted follow up calls and emails for unsold internet leads.
  • I desk deals for internet Sales Consultants.
New Car Sales Consultant, 07/2012 to 04/2013
Park Place Lexus Plano – Plano, TX
  • I learned and utilized all company and manufacturer provided software including but not limited to the Client Relationship Management (CRM) system, vehicle appraisal system, and Auto Alert Prospects for new and current clients.
  • Executed individual business plans in order to build business relationships and grow sales.
  • Maintained a working knowledge of purchases, leases and F&I products.
  • Understood all current new car and pre-owned manufacturer and captive lender programs and rates.
  • Verified Drivers License/insurance and completed paperwork.
  • Assisted in the collection of cash/credit related to client deposits and "cash down".
  • I was accountable for selling F&I products.
  • I was always fully prepared for each client appointment and logged appointments in CRM system.
  • I greeted prospective and repeat clients on the service drive and analyzed their position towards buying or leasing another vehicle.
  • Worked in partnership with the F&I Team and accounting team to resolve any outstanding contracts or incomplete deals.
  • Followed up with clients and prospective clients in a timely fashion.
  • I was accountable for departmental performance and manufacturer standards, including but not limited to; safety equipment activation, technology usage requirements, "Customer Service Index", "Gross Average", "Finance & Lease" and vehicles sold.
  • I had proper knowledge of vehicles and current market trends.
  • I attended weekly/monthly department meetings.
07/2010 to 07/2012
Service Greeter, Park Place Lexus Plano – Plano, TX
  • The primary purpose of my Service Greeter position was to ensure an extraordinary client experience while creating client advocates.
  • As a greeter I would park and retrieve service clients' cars in a friendly and timely manner.
  • I greeted clients pulling into the service department.
  • Escorted client to appropriate vehicle.
  • Found and installed license plates for clients.
  • Replaced vehicle bulbs.
  • Notified Assistant Service Manager or Estimator if client was waiting.
  • I kept the service drive free of vehicles piling up.
  • Maintained strict adherence to dealership policy on client vehicle care and operation.
  • I helped clients transfer luggage or packages between cars.
  • Assisted technicians in moving inoperable vehicles.
  • Alerted Management to any damage to clients' vehicles.
  • Assisted with housekeeping on the service drive keeping it clean and clear of debris I also attended department meetings as requested.
Education
Bachelors Degree: Business Administration, Business Adminsitration, 05/2012
University of Texas - Arlington, TX
Student Scholar Athlete Graduated with honors. GPA: 3.9
Summary
I feel like I have worked my way from up the car wash where I met so many great people that I still even talk to today. I went to College to play Baseball where I learned a lot about being in a different environment than I typically am. I was in a VERY small city and by the end of my time there I loved it! Working at Park Place Lexus has elevated my career substantially, and I am very fortunate for the skills I have learned, the customer service, client experience, etc. As far as skills, I am very knowledgeable with Microsoft Word, Excel, Power-point. I am as I would say an expert at CRM. But open to other systems if need be, I am a very fast learner and just want to grow with a company that appreciates its members.
Highlights
  • Customer and Personal Service Sales and Marketing
  • Active Learning
  • Administration and Management Judgment and Decision Making
  • Instructing Production and Processing
  • Management of Personnel Resources Systems Analysis
  • Quality Control Analysis Operations Analysis
  • Coaching
  • Contracts
  • CRM, Negotiation
  • Decision Making, Processes
  • Email, Quality Control
  • Finance, Relationship Management
Skills
  • Accounting, Business Development, business plans, closing, coaching, contracts, credit, Critical Thinking, CRM, Client, clients, Customer Service, database, Decision Making, Drivers, Electronics, email, fashion, Finance, Financial, GSM, hiring, Human Resources, Instructing, insurance, Listening, Director, market trends, market, Marketing, Mathematics, meetings, Negotiation, Operations Analysis, Personnel, Persuasion, Problem Solving, processes, Speaking, quality, Quality Control, Reading, Relationship Management, safety, selling, Sales, sales training, scripts, Systems Analysis, phone, Time Management, Trainer, Troubleshooting
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    Resume Overview

    Companies Worked For:

    • Park Place Lexus Plano
    • Northside Lexus
    • Service Greeter, Park Place Lexus Plano

    School Attended

    • University of Texas

    Job Titles Held:

    • Internet Sales Manager
    • New Car Sales Consultant
    • Service Greeter
    • Car Wash Detailer

    Degrees

    • Bachelors Degree : Business Administration, Business Adminsitration , 05/2012

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