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internet sales manager resume example with 5+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Forward-thinking Manager with 8 years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.

Skills
  • Cold calling
  • Merchandising
  • Customer education
  • Negotiation
  • Customer service
  • Organization
  • Microsoft applications proficiency
  • Brand awareness
  • Budget coordination
  • Invoice verification
  • Practice management
  • Documentation and reporting
  • Staff training
  • Communications
  • Payment collection and processing
  • Client presentations
  • Policy updates
  • Crisis management
  • Behavior improvements
  • Performance analysis
Work History
10/2018 to Current Internet Sales Manager Lennar Corp., | Orlando, FL,
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Completed sales contracts, purchase documentation, registration paperwork and dealership records.
  • Increased overall quality of used inventory through effective trade-in and auctioning policies.
  • Offered comprehensive knowledge of vehicle operations and brand features.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated vehicles and features, and conduct test drives.
  • Negotiated purchase prices and explained sales, warranty and optional products.
08/2016 to 08/2018 Client Advisor Bessemer Trust | Washington, DC,
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Educated customers on promotions to enhance sales.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
08/2015 to 08/2016 Office Manager Allstate | Branford, CT,
  • Arranged corporate and office conferences for company employees and guests.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Compared vendor prices to ensure optimal savings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Handled all incoming business and client requests for information.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
Education
Expected in 12/2021 Bachelor of Science | Business Management Ohio Christian University, Ohio, GPA:

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Resume Overview

School Attended

  • Ohio Christian University

Job Titles Held:

  • Internet Sales Manager
  • Client Advisor
  • Office Manager

Degrees

  • Bachelor of Science

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