internet sales manager resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Team-Oriented and self motivated, with almost 3 Years in sales and management positions.
Skilled at connecting with people and promoting products. Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining outstanding customer service and exceeding sales goals.
Accomplished Automotive Sales Associate successful at achieving tough revenue objectives in challenging areas.
Passionate about building productive relationships with clients, partners and team members. New customer acquisition expert able to emphasize a mix of online and offline marketing strategies.
Social Media Manager excelling at leveraging the power of social media networks to boost brand loyalty and visibility.
Accomplished Sales Manager experienced in cold calling and leads management. Successfully turn tough prospects into lucrative clients with persuasive communication skills and Auto sales expertise.
Skills
Online marketing and advertising
Goal setting
Brand development and awareness
Pricing structures knowledge
Problem solving
Reporting sales
Exceptional writing skills
Fluent in English, Urdu, Hindi, Punjabi
Account management
Brand development
Customer service-oriented
Enthusiastic team player
Deadline-driven
Self-directed
Innovative
Mobile marketing
Market behavior
Decisive
Skilled multi-tasker
Excellent written and verbal communicator
Media relations
Strategic media placement
QuJessicaty leadership
Skilled negotiator
Sales promotions
Team player mentJessicaty
Written and oral communication skills
Client account management
Documentation and record keeping
Back to back sales and customer service
Excellent communication skills
Outgoing personJessicaty
Result oriented
Reliable and punctual
Negotiations
Product line expansion
Inventory management
Customer- and service-oriented
Energetic self-starter
Issue and conflict resolution
Brand management
Project management
Staff development
Employee development
Customer retention
Schedule management
Trend forecasting
Customer demographics
Fact checking
Strategic planning
Branding
Work History
Internet Sales Manager, 02/2017 to 01/2019 Lennar Corp., – Charlotte, NC,
Salesman of the Year 2018
Salesman of the Month, 6 months out of 12 in 2018
Highest Grossing salesman for the entire store for the Year 2018
Most units sold for the entire store I.E 125+ for the Year 2018
Maintained current store, product and promotional knowledge to drive consistent sales
Managed the internet sales team, and made sure the internet sales department ran smoothly, and productively
Dealt with over 100 New prospects every month, with a closing ratio of over 12% consistently (Highest for the store)
Accomplished $350,000 per year in gross sales of new and used vehicles
Provided every customer with professional and polite support for sales and service needs
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Scheduled automotive deliveries with vendors and customers
Set and exceeded sales goals for 2018
Maintained relationships and followed up with customers
Negotiated product sales and trade-in deals for maximum profit
Sustained customer base by facilitating market research to formulate brand strategies
Communicated with customers as soon as issues arose to immediately determine resolution before problem escalated
Took daily inbound calls and key-entered orders, faxes, back-orders and credit memos for assigned accounts and clients
Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements
Secured sales by providing recommendations to promote brand effectiveness and product benefits
Answered customer emails and telephone requests for information
FinJessicazed documentation for contracts, purchase receipts, vehicle registrations and dealer files
Managed sales negotiations and financing options
Maximized used inventory quJessicaty by managing trade-ins effectively and sourcing more desirable vehicles at auctions
Networked with remote dealers to source vehicles for customers
Consistently exceeded sales quotas by at least 5%
Responded to internet inquiries and phone calls in timely matter
Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base
Internet Sales SpeciJessicast, 12/2018 to 06/2020 D.R. Horton, Inc. – Palm Bay, FL,
Streamlined operational efficiencies by developing customer service protocols and standards
Took daily inbound calls and key-entered orders, faxes, back-orders and credit memos for assigned accounts and clients
Improved profitability by developing pipeline utilizing multiple sales penetration strategies
Oversaw product implementations at customer locations
Communicated with customers as soon as issues arose to immediately determine resolution before problem escalated
Maintained relationships and followed up with customers
Established and enforced sales goals with motivational and proactive approach to boost team success
Identified potential customers and evaluated market potential
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Generated new accounts by implementing effective networking and content marketing strategies
Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures
Tracked updates to vehicles, changing markets and customer purchasing trends
Filled out paperwork to register vehicles and complete sales
Answered customer emails and telephone requests for information
Maintained high referrals and consistent repeat business due to first-rate customer service standards
Provided every customer with professional and polite support for sales and service needs
Managed sales negotiations and financing options
Mentored team members in mastering sales techniques to consistently exceed objectives
Promoted memorable shopping experiences resulting in increased customer retention and loyalty
Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close
Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies
Monitored social media and online sources for industry trends
Social Media Manager, 02/2018 to Current Tutored By Teachers – Atlanta, GA,
Managed client accounts, including addressing inquiries and applying feedback to meet customer needs
Analyzed market data to determine and target key audience or segments
Improved short- and long-term digital marketing strategies
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities
Cold called business representatives, attended networking events and prospected leads
Jessicagned all visual design and brand messaging elements to ensure consistency across digital advertising and marketing platforms
Developed and implemented strategic, social media marketing plan
Executed successful product introductions by coordinating actions with social media, public relations and other internal teams
Managed client marketing strategies and product promotion campaigns
Drafted and proofread marketing, advertising and website copy that was engaging and successful in conveying branding ideas
Supervised external branding strategies for the purpose of single message output
Increased customer engagement through social media
Identified target market and key segments through in-depth analysis of markets and related trends
Coordinated with social media, public relations and other teams to execute product introductions
Monitored online presence of company’s brand to engage with users and strengthen customer relationships
Internet Manager, 06/2020 to Current Lithia Motors – Brunswick, NY,
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained records related to sales, returns and inventory availability.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Educated customers on promotions to enhance sales.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
Demonstrated vehicle features and conducted test drives.
Made 40 phone calls and 40 emails every single day at work.
Education
Bachelor of Arts: Mass Communication, Expected in to University of Massachusetts - Boston - Boston, MA GPA:
Associate of Arts: Mass Communication, Expected in to Seattle Central Community College - Seattle, WA GPA:
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