Performance-oriented Sales Manager and Trainer with extensive experience in executing long and short term sales strategies to produce desired sales results. Natural leader and motivator with ability to propel high-performance teams to achieve strategic sales delivery goals and bottom line objectives. Strong analytical abilities, communication and presentation skills, and expertise in providing strategic insight, direction, and training development focused on customer satisfaction and service.
Assisted customers with all aspects of the purchase of vehicles. Communicated with customer's via email and telephone to answer all questions. Assisted with the financial needs of the customer for the purchase.
Presented vehicle prices, interest, and payment numbers to customers, provided financial advice; communicated with sales managers and finance managers in order to close deals and maintain loyal customer base.
Followed up on all sales leads from a variety of sources in efforts to bring in customers.
Hired to drive sales as member of leadership team responsible for overseeing all business development and sales management activities for a rapidly growing store ranked in the Top 2 stores nationwide. Accountable for day-to-day operational management and authority over customer service management and ensuring optimal sales delivery.
Results Delivered: Developed a staff of 15 direct reports while providing ongoing supervision, direction, coaching, and support for 90 Sales Consultants to provide exceptional customer service.
Advanced through the ranks to oversee multiple store locations in the San Diego district region; accountable for bottom-line sales analysis and reporting, revenue, margin, and budget across all channels including P&L (profit and loss) analysis and action planning. Maintained labor management, merchandising standards, and inventory integrity throughout stores.
Results Delivered: Recruited, hired, and trained a diverse workforce, including sales associates and junior managers. Motivated and engaged sales associate to perform to their full individual potential and rally around the company mission, vision, and values.
Coaching, Influencing Others, Conflict Management, Team Leadership, Situational Leadership, Optimal Motivation
Certified Corporate Sales Trainer and Presenter
Negotiations, Top Performance Leadership, Goal Setting & Achievement, Customer Service, Time Management
Leading from the Middle, Running a Productive Meeting, Fostering Teamwork, Listening Skills, Strength Based Management
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