Internet Sales Manager Resume Example

Presented vehicle prices, interest, and payment numbers to customers, provided financial advice; communicated with sales managers and finance managers in order to close deals and maintain loyal customer base.

Followed up on all sales leads from a variety of sources in efforts to bring in customers.

• Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
• Managed portfolio of previous Nissan accounts, executing daily outbound calls and contacting new and existing customers to identify products and services that address critical needs.

Hired to drive sales as member of leadership team responsible for overseeing all business development and sales management activities for a rapidly growing store ranked in the Top 2 stores nationwide. Accountable for day-to-day operational management and authority over customer service management and ensuring optimal sales delivery.

Results Delivered: Developed a staff of 15 direct reports while providing ongoing supervision, direction, coaching, and support for 90 Sales Consultants to provide exceptional customer service.

• Built a cohesive, commissioned sales team through quality hiring and highly effective training. Established goals, coached staff, supervised customer interactions, led role playing scenarios and provided ongoing incentives to drive top-tier sales results.
• Led underperforming sales team to President's Club level; team consistently hit and exceeded sales goals year over year while maintaining positive customer surveys ratings.
• Consistently ranked as Top Sales Trainer out of 9 Sales Managers by sales associates.
• Successfully led team to build the location to a 14% average YOY growth since 2008
• Rolled out new strategic sales plan to improve sales during sluggish market conditions by sourcing and partnering with various finance companies to assist customers in getting their purchase approved.
• Analyzed and tracked sales performance to assigned budget, conversion, compliance, and sales consultant staffing/hiring targets.

Advanced through the ranks to oversee multiple store locations in the San Diego district region; accountable for bottom-line sales analysis and reporting, revenue, margin, and budget across all channels including P&L (profit and loss) analysis and action planning. Maintained labor management, merchandising standards, and inventory integrity throughout stores.

Results Delivered: Recruited, hired, and trained a diverse workforce, including sales associates and junior managers. Motivated and engaged sales associate to perform to their full individual potential and rally around the company mission, vision, and values.

• Go-to strategist for opening new store locations or turning around struggling stores. Opened first official Tweeter store in Encinitas and based on success was tasked by CEO to open Mission Valley store while simultaneously closing the El Cajon store.
• Led a dramatic 90-day turnaround in performance in an under producing Encinitas store. Leveraged company best practices to coach underperforming new hires and sales consultants.
• Earned recognition for achieving 112% net quota within the first year as Sales Manager.