Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Performance-oriented Sales Manager and Trainer with extensive experience in executing long and short term sales strategies to produce desired sales results. Natural leader and motivator with ability to propel high-performance teams to achieve strategic sales delivery goals and bottom line objectives. Strong analytical abilities, communication and presentation skills, and expertise in providing strategic insight, direction, and training development focused on customer satisfaction and service.

  • Sales Management & Leadership Sales
  • Training/ Coaching/ Mentoring
  • Customer Service
  • Data Analysis/ Reporting
  • Revenue Enhancement/ Growth Planning & Forecasting
  • Talent/ Leadership Development
  • Client Discovery/ Needs
  • Assessment New Location Start-Up
  • Profit/ Quota/ Goal Attainment Process
  • Innovation/ Improvement Sales
  • Time Management
  • Conflict Resolution/ Problem Solving
Professional Experience
01/2018 to 11/2018 Internet Sales Manager Lennar Corp., | Corpus Christi, TX,

Assisted customers with all aspects of the purchase of vehicles. Communicated with customer's via email and telephone to answer all questions. Assisted with the financial needs of the customer for the purchase.

  • Negotiated product sales and trade-in deals for maximum profit.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
01/2017 to 12/2017 Sales Consultant The Body Shop | Jersey City, NJ,

Presented vehicle prices, interest, and payment numbers to customers, provided financial advice; communicated with sales managers and finance managers in order to close deals and maintain loyal customer base.

Followed up on all sales leads from a variety of sources in efforts to bring in customers.

  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Managed portfolio of previous Nissan accounts, executing daily outbound calls and contacting new and existing customers to identify products and services that address critical needs.
07/2007 to 01/2016 Sales Manager Centene Corporation | Provo, UT,

Hired to drive sales as member of leadership team responsible for overseeing all business development and sales management activities for a rapidly growing store ranked in the Top 2 stores nationwide. Accountable for day-to-day operational management and authority over customer service management and ensuring optimal sales delivery.

Results Delivered: Developed a staff of 15 direct reports while providing ongoing supervision, direction, coaching, and support for 90 Sales Consultants to provide exceptional customer service.

  • Built a cohesive, commissioned sales team through quality hiring and highly effective training. Established goals, coached staff, supervised customer interactions, led role playing scenarios and provided ongoing incentives to drive top-tier sales results.
  • Led underperforming sales team to President’s Club level; team consistently hit and exceeded sales goals year over year while maintaining positive customer surveys ratings.
  • Consistently ranked as Top Sales Trainer out of 9 Sales Managers by sales associates.
  • Successfully led team to build the location to a 14% average YOY growth since 2008
  • Rolled out new strategic sales plan to improve sales during sluggish market conditions by sourcing and partnering with various finance companies to assist customers in getting their purchase approved.
  • Analyzed and tracked sales performance to assigned budget, conversion, compliance, and sales consultant staffing/hiring targets.
02/1986 to 06/2007 Location General Manager/ Group Manager Tweeter Home Entertainment | City, STATE,

Advanced through the ranks to oversee multiple store locations in the San Diego district region; accountable for bottom-line sales analysis and reporting, revenue, margin, and budget across all channels including P&L (profit and loss) analysis and action planning. Maintained labor management, merchandising standards, and inventory integrity throughout stores.

Results Delivered: Recruited, hired, and trained a diverse workforce, including sales associates and junior managers. Motivated and engaged sales associate to perform to their full individual potential and rally around the company mission, vision, and values.

  • Go-to strategist for opening new store locations or turning around struggling stores. Opened first official Tweeter store in Encinitas and based on success was tasked by CEO to open Mission Valley store while simultaneously closing the El Cajon store.
  • Led a dramatic 90-day turnaround in performance in an under producing Encinitas store. Leveraged company best practices to coach underperforming new hires and sales consultants.
  • Earned recognition for achieving 112% net quota within the first year as Sales Manager.
Education and Training
Expected in | Behavioral Psychology San Diego Mesa College, San Diego, CA GPA:
Expected in | Ken Blanchard's Leadership Training , San Diego, CA GPA:

Coaching, Influencing Others, Conflict Management, Team Leadership, Situational Leadership, Optimal Motivation

Expected in | Mandev Selling Solutions , San Diego, CA GPA:

Certified Corporate Sales Trainer and Presenter

Expected in | Zig Ziglar Management Training , San Diego, CA GPA:

Negotiations, Top Performance Leadership, Goal Setting & Achievement, Customer Service, Time Management

Expected in | Manager's Toolbox , San Diego, CA GPA:

Leading from the Middle, Running a Productive Meeting, Fostering Teamwork, Listening Skills, Strength Based Management

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Resume Overview

School Attended

  • San Diego Mesa College
  • Ken Blanchard's Leadership Training
  • Mandev Selling Solutions
  • Zig Ziglar Management Training
  • Manager's Toolbox

Job Titles Held:

  • Internet Sales Manager
  • Sales Consultant
  • Sales Manager
  • Location General Manager/ Group Manager


  • Some College (No Degree)

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