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interim operation manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Versatile and innovative management professional with 13 years of experience, skilled at seeing "big picture" while still also focusing on details. Expertise in planning, leading, and streamlining processes and systems to support successful business operations.

Skills
  • Verbal and Written Communication
  • Team Leadership
  • Policy Development and Enforcement
  • Payroll Administration and Timekeeping
  • Operations management
  • Project Management
  • Training & Development
  • Customer Service
  • Administrative Management
  • Assignment Delegation
  • Process Implementation
  • Decision Making
  • Logistics Project Management
Work History
Interim Operation Manager, 09/2018 - Current
Jacobs Engineering Group Inc. Cortlandt Manor, NY,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Optimized departmental operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Evaluated report data to proactively adjust and enhance flu vaccination, respirator fit testing, COVID-19 vaccination, and other employee health initiatives.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Devised, deployed and monitored processes to boost compliance with Respirator Fit Testing requirements
  • Coordinated itineraries for all vaccination and fit testing initiatives.
  • Approved regular payroll submissions for up to 41 employees within Kronos.
  • Set and managed 12 employee health clinic schedules to give proper coverage to required areas and meet customer service and partner department demands.
  • Trained new employees in specific job requirements.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Managed agency team of 12 over 6 month period to bring required team members in compliance with OSHA mandate for respirator fit testing.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Trained employees on Agility for improved data management, monitoring effectiveness and suggesting improvements.
  • Created various Excel documents of metrics data and presenting them to give concise understanding of compliance with annuals and fit testing to determine best placement for needed resources.
  • Recommended data standardization and usage for protection of data integrity.
  • Responsible for the data collection, data integrity review, federal and state-mandated reporting and management of all vaccination data.
Contract Administrator, 04/2016 - 09/2018
Sykes Enterprises Incorporated Montgomery, AL,
  • Full cycle recruiter of agency clinicians for 11 hospital healthcare system; managing 300+ clinical contracts
  • Provide education and coaching to hiring leaders related to the process of obtaining and managing clinical contractors
  • Interpret, research, and deliver actionable decisions on human resource policies in matters of conflict resolution, contract employee discipline, and labor management
  • Manage third party relationships with staffing agencies and compliance with Master Service Agreement
  • Collaborate with Talent Acquisitions department, Organizational Learning department, and hiring leaders in process improvement initiatives that enhance the new hire onboarding process
  • Coordinated changes to agreement which might occur during contract lifetime.
  • Created policies and procedures meeting regulatory guidelines and compliance standards.
  • Oversaw invoicing and payment processing to staffing agencies.
  • Managed applicant tracking system database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
  • Created qualification guidelines and requirements for individual positions, including systematic rating process to identify and measure appropriate candidates against established criteria.
  • Developed and facilitated all new-hire orientations.
  • Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Improved departmental filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Outstanding Performance Award 2017
  • Improved office efficiency by effectively managing internal communications and correspondence.
Workforce Analyst, 11/2014 - 04/2016
Hca Round Rock, TX,
  • Managed overtime, shift swaps, breaks and PTO requests for Wellstar Enterprise Support Team and contracted contingency staff.
  • Set and adjusted chedules to maintain optimal coverage and service levels.
  • Created training materials for new employees to provide information about attendance guidelines.
  • Produced and updated documents, reports and tracking spreadsheets using Kronos, Smart Square, EPIC and Excel.
  • Oversaw development and implementation of improvements to support and enterprise staffing operations.
  • Coordinated contingent staffing projects, including defining scope, managing milestones and maintaining strong relationships with key leader stakeholders.
  • Played key role in on-going Smart Square software development, reevaluation and optimization to keep pace with company growth.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned with facility-based staffing vision.
Certified Pharmacy Technician, 02/2008 - 11/2014
Wellstar Douglas Hospital City, STATE,
  • Served as lead pharmacy and IV technician for weekend shifts.
  • Participated in the beta-phase of medication reconciliation program and provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential drug interactions, and medication errors.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Restocked automated medication dispensing equipment.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Safety Star 2011.
Education
Master of Science: Public Administration, Expected in 07/2015
-
University of West Georgia - Carrollton, GA
GPA:
Status -
  • Member of Delta Epsilon Iota Academic Honor Society
  • Majored in Personnel Management and Health Care Leadership
Bachelor of Arts: Foreign Languages And Literatures (Spanish), Expected in 04/2013
-
University of West Georgia - Carrollton, GA
GPA:
Status -

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Resume Overview

School Attended

  • University of West Georgia
  • University of West Georgia

Job Titles Held:

  • Interim Operation Manager
  • Contract Administrator
  • Workforce Analyst
  • Certified Pharmacy Technician

Degrees

  • Master of Science
  • Bachelor of Arts

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