Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated EVS professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Focus and Follow-Through
  • Department Oversight
  • Administrative Management
  • Problem Anticipation and Resolution
  • Training Management
  • Team Leadership
  • Employee Motivation
  • Goal Setting
  • Quality Assurance
  • Staff Scheduling
  • Customer Service Management
  • Policy Development and Enforcement
  • Recruitment and Hiring
  • Verbal and Written Communication
  • Payroll Administration and Timekeeping
  • Multitasking and Prioritization
  • Word Processing
Work History
Interim EVS Operation Manager, 09/2021 to Current
EmsHerndon, VA,
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Identified conflicts among employees and used therapeutical practices and interpersonal communication to find effective solutions.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Reviewed shift reports to understand current numbers and trends.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Spearheaded department training for appraisals of new components.
  • Promoted positive customer experience through day-to-day supervision and management of EVS staff in a healthcare facility.
  • Directed initiatives to achieve regulatory compliance, foster good practices and meet component quality standards.
  • Managed, trained and motivated Sr. Custodians and Worker 1s to continuously improve knowledge and abilities in the EVS field.
  • Delegated Epic daily tasks to employees, streamlining daily progress and efficiency.
  • Worked directly with management, Assistant Directors in the EVS department to brainstorm, discuss strategy and mitigate staff issues.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for AM,PM, NOC shifts, taking into account customer traffic and employee strengths.
  • Eased team transitions and new employee orientation through effective training and development.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
EVS Operations Supervisor, 12/2020 to 09/2021
Ymca Twin CitiesLino Lakes, MN,
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Monitored over 70 employees' day-to-day activities and made plans to rectify issues resulting in better patient care.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
EVS Manager, 01/2017 to 11/2020
Crothall Healthcare ServicesCity, STATE,
  • Abode by and enforced department policies and procedures.
  • Spearheaded proper training with use of chemicals and cleaning tools and devices.
  • Planned, organized, directed and monitored work flow of Environmental Services staff.
  • Covered extra shifts during employee absences.
  • Conducted one-on-one meetings with direct reports and solicited feedback from employees.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained floor cleaning and waxing equipment.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Supervised supplies in inventory and submitted reorder requests.
Custodial Supervisor, 01/2020 to 07/2020
Able ServicesCity, STATE,
  • Assigned job duties and monitored performance against objectives.
  • Recruited and selected well-qualified employees to fill vacancies.
  • Promoted efficient inventory practices among team members.
  • Prepared and submitted accident and injury reports.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Recommended or arranged for additional services such as painting, repair work, renovations and replacement of furnishings and equipment.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Maintained required records of work hours, budgets and payrolls.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Oversaw daily operations to ensure high levels of productivity.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Monitored company inventory to keep stock levels and databases updated.
: , Expected in
Sacramento City College - Sacramento, CA
: , Expected in
Association For The Health Care Enviroment - ,

CHESP - Inprogress

: , Expected in
UCD Health - Sacramento, CA,

Attuning and the Art of UCDH Leadership

Wondering and the Art of Inquiry

UC Management Development Program - In Progress

High School Diploma: , Expected in 12/2002
Hiram W. Johnson High School - Sacramento, CA

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Resume Overview

School Attended

  • Sacramento City College
  • Association For The Health Care Enviroment
  • UCD Health
  • Hiram W. Johnson High School

Job Titles Held:

  • Interim EVS Operation Manager
  • EVS Operations Supervisor
  • EVS Manager
  • Custodial Supervisor


  • High School Diploma

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