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Insurance Claims Processor Resume Example

Resume Score: 80%

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HAYLEI
MARSHALL
Professional Summary

To utilize my strong work ethic and hard-working nature where I can provide my skills and experience to a company which strives to support its employee's personal and professional growth.

Skills
  • Creative problem solving
  • Foresight & Anticipation
  • Adaptability
  • Effective communication
  • Attention to detail
  • Time Management
  • Customer service expert
  • Technology-focused
  • Emotional Intelligence
  • Multitasking
  • Meticulous organisation
  • Tech Savvy
  • Prioritization
  • Verbal & Written communication
  • Strong listening skills
  • Quick & Efficient learner
Education
Corinda State HighBrisbane, QLDHigh School Diploma
Work History
Chandler Macleod ( YOUI insurance )- Insurance Claims Processor
Sunshine Coast, QLD02/2020 - 03/2020
  • Established positive and trusting relationships with clients, administering efficient customer
  • Service and processing claims quickly.
  • Followed up with customers on unresolved issues.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Reviewed and verified data, including addresses, phone numbers, names, ages, and values.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed and recorded claims.
  • Checked documentation for accuracy and validity on updated systems.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Help Employment & Training- Disability Employment Consultant
Gold Coast, QLD08/2017 - 11/2019
  • Ensure all jobseeker records, data and contact hours are recorded in both the electronic and hard copy form on company and government information system •Ensure the confidentiality and security of records •Monitor jobseekers attendance at appointments and participation in activities such as employment, education, training and work experience •Review jobseekers progress towards overcoming identified vocational and non- vocational barriers •Negotiate employment opportunities with employers and promoting job seekers for vacancies •Negotiate and resolve any customer complaints with the Employment Services Manager or Team Leader •Ensure that records of complaints and resolutions are agreed to and maintained on the customer file records •Advocate on behalf of our jobseekers to employers, service providers, government agencies as required •Ensure all activities and workplaces take into account any barriers and or disabilities of a jobseekers and are appropriately modified or customised •Provide tailored individual post placement and on-going support to jobseekers and employers •Matched clients to open positions based on skills and work requirements •Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Foxtel- Sales Consultant Representative
Robina / Gold coast, QLD07/2014 - 07/2018
  • Manage large amounts of incoming calls / emails
  • Identify and access customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customers accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedure, policies and guidelines
  • Take the extra mile to engage customers by active listening
  • Monitor call centre Que / agent productivity to allow sufficient incoming call flow
  • Ensure agents are within required adherence allowance based on business requirements
  • Report weekly to our CCM on the trends of floor agents
  • Upsell and retain customer products.
Sales Corp- Lead Generator
Surfers Paradise / Gold coast, QLD03/2012 - 07/2014
  • Inputted new customer information into the system database to create account for sales opportunities.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies
  • Met established attendance expectations and team revenue goals to achieve company objectives.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Resume Overview

Companies Worked For:

  • Chandler Macleod ( YOUI insurance )
  • Help Employment & Training
  • Foxtel
  • Sales Corp

School Attended

  • Corinda State High

Job Titles Held:

  • Insurance Claims Processor
  • Disability Employment Consultant
  • Sales Consultant Representative
  • Lead Generator

Degrees

  • High School Diploma

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