Diligent, committed worker with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with all areas of career goals and able to adapt easily to new processes and procedures.
Skills
Product upselling
Payment processing
POS systems
Customer greeting
Cash register operation
Credit and cash transactions
Merchandise restocking
Customer assistance
Product recommendations
Cash drawer balancing
Coin counting
Cash management
Credit card payment processing
Quality assurance controls
Problem-solving abilities
Customer relations
Call center experience
Inbound and outbound calling
Quality control
Business development understanding
Office equipment proficiency
Data evaluation
Microsoft Office expertise
Clerical support
High-energy attitude
In-store support
Retail sales customer service
Shipping and receiving understanding
Materials handling and transport
Material Safety Data Sheets
Microsoft Outlook
Time management
Warehouse operations
Microsoft Word
Able to lift and carry up to 75 lbs.
Dependable and reliable
Compassionate client care
Client safety and first aid
Community activities
Care plan management
Client documentation
Knowledge of state regulations
Flexible
Friendly, positive attitude
Planning
Collaboration
Active listening
Supervision
Organization
Coordination
Communication
Team building
Clerical
Experience
06/2020 to Current
InStore/Cashier SpecialistCenters For Specialty Care Group – Vineland, NJ,
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in more sales.
Forecasted sales, allocated resources and managed labor to improve productivity metrics by 12%.
Implemented effective customer service surveys to encourage feedback.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Collaborated with 2-person team to effectively manage annual budget.
Trained over 100 employees on business principles, best practices, protocol and system usage.
Trained, managed and motivated employees to promote professional skill development.
Assisted with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases, supporting transactions to streamline sales process.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Monitored sales events, added new merchandise and rang up purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
02/2013 to 09/2019
Major Appliance Specialist JCPenney – City, STATE,
Detailed latest promotions, sales incentives and rebates to share with customers, helping clients save on purchases.
Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
Shared information on product features for various items to help customers make correct buying decisions.
Tested appliance operation following installation to make adjustments for optimal performance.
Maintained part inventory for on-site installation, maintenance and repair of appliances.
Instructed customers on how to properly operate, care for and configure appliances.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Answered 3 calls per minute to assist with customer questions and concerns.
Contributed to development, planning and completion of project initiatives.
Demonstrated leadership by making improvements to work processes and helping to train others.
04/2007 to 02/2013
Home Health AideA Touch Of Love – City, STATE,
Monitored client's well-being, safety and comfort under direction of physician.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Supervised medication administration, personal hygiene and other activities of daily living.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Maintained clean and well-organized environment to promote client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Prepared high-quality nutritious meals for patients with mental and physical conditions to promote better overall health and improve eating habits.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Helped clients stay happy and healthy by providing mental and emotional support.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Delivered high level of assistance with cooking, meal preparation and shopping.
Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Monitored and reported clients' progress.
Administered necessary medications as directed by care plan.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Documented client progress in charts and logbooks.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Education and Training
Expected in to to
High School Diploma: Westport Senior Academy - Kansas City, MO, GPA:
Expected in to to
: University Of Missouri - Kansas City - Kansas City, MO GPA:
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