Self-motivated professional with superb experience in management, sales, and costumer service. Seasoned Installer dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. I am currently seeking a position where my experience and knowledge can be utilized and further developed professionally. Proficient in MS office (Word, Excel, PowerPoint). Fluent in English.
Installer/DriverJul 2016 to Current CSC/Appliance Warehouse － Raleigh, North Carolina
Observe and test operation of appliances such as washers and dryers, and perform initial installation adjustments accordingly.
Advise customers regarding use and care of appliances and provide them with emergency service number.
Disassembles and re-installs existing appliances and assemble and install appliance.
Sound knowledge of various machines and their designs.
Ability to apply the basic laws of math in the installation and appliances.
Deeply rooted in the knowledge of the safety rules and maintenance manuals.
Delivery/Installer/OwnerFeb 2015 to May 2016
Advantage Repair Services (Installations) Lawrenceville, Georgia Observes and tests operation of appliances, such as refrigerators, washers, and dryers, and makes initial installation adjustments accordingly.
Managed employees and daily routes.
Built lasting relationships with contractors and customers.
Performed daily maintenance checks of company vehicles, employee uniforms and equipment.
Managed a positive relationship between employees and clients.
Sound knowledge of e-books.
Prepared daily routes for employees.
Monitoring the movements of his associates and ensuring that the company's installation targets are met by them.
Planning and strategizing the execution of installation Developed weekly schedules for 9 warehouse employees.
Built a motivated warehouse team of 10 well-trained staff.
Repainted and precisely touched-up components and assemblies.
Received and correctly processed both written and verbal instructions, prints and work orders.
Verified part numbers and placed parts in appropriate shipping containers.
Closely inspected parts to ensure they were clean and free of contaminants.
Trained new employees on multiple medical billing programs and data entry software.
Prepared and distributed payroll for staff of 9 direct reports.
Oversaw daily office operations for staff of 9 employees.
Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
Worked directly with Electrolux, Sam's Club, Home Depot and customers to achieve maximum.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Life Skills CoachApr 2005 to Feb 2012 QC INC － Cary, North Carolina
Prepared and maintained records and case files, including documentations such as clients personal, eligibility information, services provided, narratives of client contacts, and relevant correspondence.
Monitored and recorded clients progress to ensure that goals and objectives were met.
Conversed with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services are developed.
Arranged physical, mental, academic, vocational, and other evaluations to obtain information of assessing clients' needs through rehabilitation planning.
Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
Analyze information from interviews, educational background, medical records, consultations with other professionals, and diagnostic evaluation to assess clients' abilities, needs, and eligibility for services.
Developed and maintained relationships with community referral sources, such as schools and community groups.
Developed rehabilitation plans that fit clients' aptitudes, education level, physical abilities, and career goals.
Field SupervisorDec 2003 to Feb 2005 Jacaranda Heating & Air Durham － North Carolina
Supervised a team of 15 associates.
Renovated plumbing and HVAC systems.
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Trained new hires to perform cross-training exercises with experienced workers.
Implemented strategies to increase program effectiveness.
Executed contracts in timely and accurate manner.
Monitored employee work and developed improvement plans.
Determined customer needs and developed program initiatives according to preferences.
High School Diploma2002Hillside High School
Bachelor of Arts, MarketingNC A&T State Univ － Greensboro, NCMarketing
academic, account management, basic, Excellent communication, conferences, contracts, Client, clients, data entry, Human resources management, HVAC, inspection, Team leader, Logistics management, math, medical billing, access, office, payroll, plumbing, policies, problem-solving, progress, Project management, Quality, Quality assurance, rehabilitation, Risk management, safety, Scheduling, self-motivated, shipping, Sound, Time management, training programs, Troubleshooting, written