Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Working in the stone and tile industry for 20 years I have a lot of experience with the every aspect of the job and working with customers and contractors. I’m always improving and open to learn the new advancements of the industry.

Skills
  • Forklift certification
  • Works well managing employees
  • Great customer service
Experience
10/2018 to Current Installation Manager Illinois Tool Works | Palmetto, FL,
  • Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
  • Supervised field installation staff and handled escalated issues to maintain progress.
  • Coordinated project management, commissioning and technical support for [Type] installations.
  • Followed strict timelines and guidelines for installations of [Type] structures.
  • Contracted and supervised workers for [Type] construction jobs.
  • Prepared locations for installations, cleaned materials and organized supplies for each step.
  • Provided every customer with best service and highest quality of work to promote satisfaction.
  • Adhered to company standards and applicable code requirements for each assignment.
  • Used equipment and power tools safely to avoid accidents and job site mishaps.
  • Filled in chips and cracks in granite and polished surfaces.
  • Created straight, even and precise patterns using straightedges, levels and squares.
03/2014 to 02/2015 Countertop Installer Nebraska Furniture Mart, Inc. | The Colony, TX,
  • Used levels, squares and straightedges to align and straighten tiles.
  • Removed debris and swept up dust from installations to maximize customer satisfaction.
  • Achieved professional finishes with expert polishing.
  • Measured, cut and shaped tiles and marble to size.
  • Created precise shapes in tile and stone to work around terrain, corners and obstacles.
  • Prepared cost and labor quotes based on estimated time and materials needed.
  • Used power tools and machinery properly to avoid job site accidents.
  • Documented daily activities and completed paperwork for each job.
  • Reviewed blueprints and work instructions to determine and execute requirements.
04/2012 to 11/2013 Countertop Installer Nebraska Furniture Mart, Inc. | Clive, IA,
  • Removed debris and swept up dust from installations to maximize customer satisfaction.
  • Used levels, squares and straightedges to align and straighten tiles.
  • Sealed finished surfaces to render grout water- and stain-resistant.
  • Created precise shapes in tile and stone to work around terrain, corners and obstacles.
  • Achieved professional finishes with expert polishing.
  • Used power tools and machinery properly to avoid job site accidents.
  • Exceeded company productivity standards on consistent basis.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
02/2004 to 08/2007 Owner/Operator Lineage Logistics | Brooklyn, NY,
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Exceeded company productivity standards on consistent basis.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Troubleshot shortages and overages to support quality control efforts.
  • Prepared locations for installations, cleaned materials and organized supplies for each step.
  • Adhered to company standards and applicable code requirements for each assignment.
  • Provided every customer with best service and highest quality of work to promote satisfaction.
  • Fit cabinets and countertops within installation space with exceptional accuracy and attention to detail.
  • Worked cohesively with various materials by understanding how different stone is structured and naturally chips.
  • Reviewed work order documents, technical models and requirements and specifications to complete precise cuts and achieve accurate results.
  • Carved high-quality patterns and shapes from stone materials according to blueprint designs.
Education and Training
Expected in 07/2001 High School Diploma | John F Kennedy , Sacramento, CA GPA:
Expected in | Political Science Sacramento City, Sacramento, CA GPA:

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Resume Overview

School Attended

  • John F Kennedy
  • Sacramento City

Job Titles Held:

  • Installation Manager
  • Countertop Installer
  • Countertop Installer
  • Owner/Operator

Degrees

  • High School Diploma
  • Some College (No Degree)

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