, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Working in the stone and tile industry for 20 years I have a lot of experience with the every aspect of the job and working with customers and contractors. I’m always improving and open to learn the new advancements of the industry.
Skills
Forklift certification
Works well managing employees
Great customer service
Experience
10/2018 to CurrentInstallation ManagerIllinois Tool Works | Palmetto, FL,
Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
Supervised field installation staff and handled escalated issues to maintain progress.
Coordinated project management, commissioning and technical support for [Type] installations.
Followed strict timelines and guidelines for installations of [Type] structures.
Contracted and supervised workers for [Type] construction jobs.
Prepared locations for installations, cleaned materials and organized supplies for each step.
Provided every customer with best service and highest quality of work to promote satisfaction.
Adhered to company standards and applicable code requirements for each assignment.
Used equipment and power tools safely to avoid accidents and job site mishaps.
Filled in chips and cracks in granite and polished surfaces.
Created straight, even and precise patterns using straightedges, levels and squares.
03/2014 to 02/2015Countertop InstallerNebraska Furniture Mart, Inc. | The Colony, TX,
Used levels, squares and straightedges to align and straighten tiles.
Removed debris and swept up dust from installations to maximize customer satisfaction.
Achieved professional finishes with expert polishing.
Measured, cut and shaped tiles and marble to size.
Created precise shapes in tile and stone to work around terrain, corners and obstacles.
Prepared cost and labor quotes based on estimated time and materials needed.
Used power tools and machinery properly to avoid job site accidents.
Documented daily activities and completed paperwork for each job.
Reviewed blueprints and work instructions to determine and execute requirements.
04/2012 to 11/2013Countertop InstallerNebraska Furniture Mart, Inc. | Clive, IA,
Removed debris and swept up dust from installations to maximize customer satisfaction.
Used levels, squares and straightedges to align and straighten tiles.
Sealed finished surfaces to render grout water- and stain-resistant.
Created precise shapes in tile and stone to work around terrain, corners and obstacles.
Achieved professional finishes with expert polishing.
Used power tools and machinery properly to avoid job site accidents.
Exceeded company productivity standards on consistent basis.
Answered customer questions and addressed concerns resulting in reduction in customer complaints.
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