Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Resourceful Installation Manager bringing proven record of success in coordinating [Type] installations. Handles issues proactively to mitigate risks and maintain schedules. Works with internal and on-site teams to resolve concerns and sustain customer satisfaction.

  • Crew oversight
  • Project coordination
  • Technical documentation
  • Safety optimization
  • Replacement and repair experience
  • Commercial background
  • People skills
  • Teambuilding
  • Reliable and trustworthy
  • Planning
  • Project planning
  • Decision-making
  • Relationship building
  • Collaboration
  • Time management
  • Training & Development
Aug2012 to Current
INSTALLATION MANAGER Window Nation Saint Louis, MO,
  • Measured for and installed glass shower enclosures, custom glass walls, custom glass floors, custom glass wine cellars, prehung entry door units an transoms, glass door inserts, door slabs, replacement windows, impact windows, sliding glass doors
  • Coordinated project management and technical support for glass and carpentry installations.
  • Provided technical direction and support to installation teams during installation and completion of projects, and monitored the teams performance.
  • Supervised field installation teams and handled escalated field issues such as wrong items on site, damage control, and issues that could potentially cause unhappy customers.
  • Worked effectively with building inspectors on site to obtain permit approval and resolve any site issues.
  • Identified challenges early and implemented creative solutions to meet installation schedules without delays or customer experience compromises.
  • Interviewed and hired new installers and helpers
  • Instructed newly hired employees on proper methods of glass handling and installation, door insert installation, prehung door unit installation, door slab installation, and carpentry work.
  • Visited sites to meet with customers and builders, answer questions and solve any concerns and questions
  • Field measured every installation job
  • Broke down all field measurements for ordering and sales department
  • Inspected materials prior to installation
  • Held monthly safety meetings to educate all installers and helpers on a variety of subjects to ensure safety on the jobsite and in the warehouse
  • Read and interpreted project blueprints and construction plans to inform accurate and complete installations.
APR2000 to DEC2011
JOURNEYMAN/FOREMAN Florida Tile Orlando, FL,
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Read and followed blueprints when planning and implementing construction phases.
  • Performed work safely and effectively in high and precarious places.
  • Efficiently recorded and rejected incorrect deliveries of material to site.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Assessed usage of equipment by crews to prevent accidents, damage and safety violations.
  • Oversaw all the glass installation for high-end residential and commercial buildings projects, which included box office suites glass railing systems, bullet proof glass, revolving glass doors, glass smoke screens, rooftop railing systems, elevator and stairwell fire glass, mirrored walls, and glass partitions, in TRUMP Plaza, City Field, The Metropolitan Museum of Art, The Guggenheim, and Madison Square Garden
  • Determined optimal construction requirements and site plans.
  • Reviewed project blueprints and specifications to determine number of crew members needed to complete job.
  • Maintained quality standards and monitored work to ensure standards were met
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Reported to Lead Field Supervisor each week with project updates and estimated completion dates, noting any delaying issues.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
OCT1996 to MAR2000
  • Oversaw plumbing, heating, ventilation systems, which included construction maintenance, and repair work.
  • Advised and coordinated a plan for contractors to implement the correct HVAC systems for homeowners project layout.
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors to streamline operations.
  • Unloaded and loaded truck supplies and equipment.
  • Assessed employee performance and issued disciplinary notices.
  • Interviewed and hired employees to build and maintain a successful team.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Managed daily operations, including supervising multiple team members.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
Education and Training
Expected in 05/1992
Associate of Arts: BUSINESS

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