Highly motivated and driven professional successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, project management, customer care, sales and process management. Strong ability to drive profits, control costs and achieve continuous process improvement. Adept in motivating, training and developing team members to drive profitability in a highly competitive environment.
Skills
Strategic planning ability
Professional partnerships
Cost control
Project management
Contract negotiations
Estimating
Value engineering
P/L management
Team building
Training and safety program development
Brand management
Construction machinery operation
Strategic project planning
Construction means, methods and standards
AWI standards
Hiring and staffing
Quality control
Education and Training
Full Sail UniversityWinter Park, FLExpected in 2008 – –Bachelor of Arts:Audio Engineering - GPA:
East Hall High SchoolGainesville, GAExpected in 2002 – –High School Diploma: - GPA:
Certifications
Corian Solid Surface Fabrication and Installation
Fundamentals of Hardwood Plywood - Columbia Forest Products
Experience
Panera Bread Co - Production Manager Jackson, MI, 03/2019 - Current
Improved efficiency and productivity by eliminating waste and production constraints.
Established and adjusted work procedures to meet production schedules.
Oversaw continuous improvement initiatives to drive gains in quality, flow and output.
Assessed and trained personnel for promotion to cross-functional operations.
Conducted performance reviews to identify and rectify areas for improvement.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Coached employees in developing and achieving individual performance goals.
Managed all areas of manufacturing, safety, inventory control and process implementation.
Developed and maintained clear communication channels with plant personnel.
Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean.
Articulated growth objectives and operating plans.
Conducted frequent quality and compliance reviews of production work.
Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership.
Delta College - President University Center, MI, 06/2014 - 03/2019
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Created programs to promote new managers from within, leading to a cohesive leadership structure.
Directed business-wide changes to modernize procedures and organization.
Consistently exceeded sales goals through up-selling and cross-selling within the existing client base as well as attracting new business.
Prepared, negotiated and executed marketing and service level agreements with clients while achieving and maintaining a 86% client retention rate.
Recruited, hired and trained employees on operations and performance expectations.
Generated monthly performance metrics and analytical reports and reviewed and communicated sales strategy effectiveness to board members.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Ensured compliance by auditing quality systems to promote optimal efficiency.
Managed and improved various departments, procedures, including budget requirements, sales department, employee training and development and company safety program.
Established a customer-centric focus to build customer loyalty and retention.
Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues.
Managed scheduling for 50+ employees to ensure optimal productivity.
Generated reports detailing project information and predictions.
Facilitated monthly and quarterly leadership workshops to share best practices that optimize productivity.
Oversaw sales and marketing operations while developing strategic partnerships.
Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
Directed safety operations and maintained a clean work environment in adherence to OSHA requirements.
Met project benchmarks while reducing costs through introduction of enhanced implementation strategies.
Provided updates and managed inquiries for delivery of quality products and services.
Updated project plans based on changing objectives, specifications and staff availability.
Maintained close connection with project personnel to quickly identify and resolve problems.
Carolina Closets - Installation Manager City, STATE, 12/2002 - 03/2004
Planned and executed daily installations
Documented and submitted project updates to management on completed projects or punchlist items.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Installed, tested and serviced closet systems, ensuring that they functioned correctly.
Achieved revenue objective by implementing cost-cutting measures.
Processed work orders and prioritized jobs.
Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
Maintained tools, equipment and work sites.
Planned work and determined appropriate tools and equipment.
Activities and Honors
Member, Rotary Club of Hall County (2016-current)
- Board Director
-Interact Club Adviser
-Membership Committee
-Paul Harris Member
CMAA Award
- 2018 Healthcare Project of The Year Award - Emory Johns Creek Hospital CDU
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