Inspection Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dedicated installer, foreman and effective manager who excels at using 42 year of industry knowledge and proven methods to successfully provide customer service, streamline operations and increase productivity. Strong leader of employees that builds relationships which lead to a strong team enviroment.

  • Personable
  • Team building
  • Cost reduction and containment
  • Multi-site operations
  • Process improvement strategies
  • Staff retention
  • Contract management
  • Relationship building
  • Troubleshooting and problem solving
  • Contract review and recommendations
  • Flexible
  • Dedicated
  • Client relationships
  • Quantifiable revenue increases
  • Operations management
  • Staff development
  • Staff training
  • Skilled negotiator
  • Sound judgment
  • Calm under pressure
  • Complex problem solving
03/2006 to 2015
Inspection Manager Johnson Controls, Inc. Boston, MA,

Managed over 25 employees ranging from Dispatchers to Field Inspectors. Managed a territory from San Antonio to the Rio Grande Valley and Victoria to Del Rio. Grew Inspection revenue at least 10% each year while retaining customers. PMA customer retention rate at 98.2 over the last 9 years.

06/2001 to 03/2006
Lead Sprinkler Inspector Johnson Controls, Inc. Washington, DC,

Lead Inspector in the department ,taking care of two large customers. The first being Boeing at Port of San Antonio which consisted of of 14 buildings with 143 systems including fire pumps , wet systems , dry systems , deluge , pre-action, and foam. The second was the Alcoa Plant in Elmendorf ,Texas, systems included fire pumps, wet systems , dry systems and pre-action systems. These were weekly, monthly, quarterly and Annual inspections. I was also teaching the Sprinkler Apprenticeship program through Associated Builders & Contractors and SimplexGrinnel for the San Antonio area.

08/1999 to 03/2006
Sprinkler Constriction Manager Johnson Controls, Inc. Horsham, PA,

Took over Construction Manager Job for all new construction jobs. Managed 28 sprinkler installers and project managed new installs in the San Antonio, Victoria and Laredo areas.

03/1996 to 08/1999
Sprinkler Inspector Panasonic Corporation Of North America Nashville, TN,

Took care of all Fire Sprinkler inspections in Kerrville, Del Rio, Eagle Pass, Corpus Christi and Victoria areas including scheduling. Started teaching the Sprinkler Apprenticeship program through the Associated Builders & Contractors and Grinnell Fire protection.

10/1995 to 03/1996
Fire Sprinkler Construction Manager American Automatic Sprinklers City, STATE,

Managed new Fire Sprinkler Construction projects in San Antonio and Austin .

05/1989 to 08/1995
President and Co-Owner A & B Fire Protection City, STATE,

Managed the Service and New construction projects. Helped in preparing bids for new construction and service jobs. Grew the Company to a high of 1.2 Million in revenue in 1995 with 7 employees . Sold the company to American Automatic Sprinklers in late 1995.

05/1973 to 05/1989
Installer, Service Tech and Foreman Texas Automatic Sprinklers City, STATE,

Started as a Apprentice and worked my way up to Foreman . Was the foreman on many large jobs such as The Forum Office Bldg ,Texas Theater Bldg. ( later became the AT&T headquarters in San Antonio ) , Ingram Mall in San Antonio and Barton Creek Mall in Austin Texas. Also spent 6 months in Jeddah Saudi Arabia Royal Air Force Hangars in 1984 overseeing the the installation of Foam Tanks and Pumps for the Hangar Foam Systems.

04/1967 to 08/1969
Helper Texas Automatic Sprinklers City, STATE,

Worked each summer as a helper during High School and College.

Expected in 1976
: Fire Sprinkler Installation
Penn State Correspondence - , Pennsylvania

Graduated from the Union 669 Apprenticeship Program in the 3 years. This was all correspondence courses .

Expected in 1973
: Secondary education ( History Major )
Texas A&I University - Kingsville , Texas

Left college with my Student Teaching and one 3 hr, class remaining from Graduation. Wen to work for Texas automatic Sprinklers in the summer and never went back to college.

Expected in 1971
Associate of Arts: Secondary Education
Southwest Texas Junior College - Uvalde, Texas

Attended Junior college on a Rodeo Scholarship and received AA degree in Education.


Experience in the installation of all types of Fire Sprinkler Systems and Special Gas systems. Managed Fire Sprinkler, Fire Alarm and Fire Suppression System Inspections making sure that all NFPA rules were followed. Received NICET Level 2 for the Inspection of Water Based Sprinkler Systems. Managed the Inspection Department while watching profit margins and customer retention. Increased market share for inspections and grew at least 10 % each year for new PMA contracts.


Job Skills

> Building strong relationships with team members.

> Managing with Customer Satisfaction and Experience as the main focus.

> Conflict Management , able to bring to resolution any problems that may arise between external or internal customers.

> Strong Managerial Courage , not afraid to confront problems head on and bring resolution before they get out of hand

> Able to talk to Field Employees or Upper management with ease and confidence.

> Able to draw from 42 + years of experience to foresee things before they turn into major problems.

> The ability to not be afraid to join in and get your hands dirty when needed. This has always built a strong trust between direct reports resulting in them trusting your judgment and knowing that if need be you will get in the trenches with them.

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Resume Overview

School Attended

  • Penn State Correspondence
  • Texas A&I University
  • Southwest Texas Junior College

Job Titles Held:

  • Inspection Manager
  • Lead Sprinkler Inspector
  • Sprinkler Constriction Manager
  • Sprinkler Inspector
  • Fire Sprinkler Construction Manager
  • President and Co-Owner
  • Installer, Service Tech and Foreman
  • Helper


  • Associate of Arts

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