Join IDS as contractor for IBM in July Part of the Development Support Team, DST Mexico IBM Technology Campus in Guadalajara. Developing solutions for AIX, Linux and Z /Linux, DB2 applications, WebSphere servers & Currently supporting AS400 / iSeries Server.
Installing AIX using NIM, Updating Technology Levels, fixes, software installation, management and configuration from HMC LPARS for IBM Power servers. Installation and configuration of DB2 databases, 9.5, 9.7, 10.1, upgrades, fixes, fix packs, systems AIX, zLinux, Linux, Windows servers & iSeries. Installation and configuration of middleware software WebSphere Application and WebSphere Portal, upgrades & fixes. LPAR Installation, Upgrade, Migrate, and Recovery for i5/OS for iSeries servers. PTFs installation for iSeries servers. Backup & Network configuration for iSeries servers.
Provided technical support, including identifying problem incidents with their subsequent resolutions. Assisted company personnel with desktop operation, including both hardware and software. Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards. Supervised and performed installation of new IT network equipment and system software. Administered creation of IT accounts and computer systems and offered support. Escalation of Tickets & Assigning to proper teams & Documentation Tickets and Managing queue. Second & Third Level Support assistance of any technical problem on laptops or desktops on network. Troubleshooting Cisco VPN & Resetting VPN password on console. Troubleshooting EPE & Creation of Accounts. Perform and/or oversee software and application installation, updates, and upgrades. Manage printers on network.
perform other duties as assigned
Bilingual Technical assistance for on-site users. Hardware support for senior management at the Site. Hardware replacement and management under the Hardware Depot MX Physical network support. Voice network support and phone support. P1 and High Priority ticket management. On-Call support for Network outages at HP Guadalajara Offices. Windows OS's On-Site and Remote Support. Wireless Network implementation and Configuration. Ticket management using HPSM.
Outlook support and mobile device support. Troubleshooting, logical processing, and problem solving skills to resolve hardware, software, and network issues.
Periodically checked all the computer systems, printers, communication devices and other equipment installed in the organization and resolved the problems instantly and ensured smooth functioning. Remote end user up to 4 or 6 at a time with remote software LOGMEIN to troubleshoot any office & DELL's clients in the USA & other countries for online assistance. Troubleshoot any Microsoft Office 2000, 2003, 2007 and 2010 tickets. Troubleshoot any issues with Microsoft Windows, 2000, XP, Vista and Windows 7 OS, configure VPN's such as Cisco, Juniper, and Windows VPN. Configure Network Printers and Local Printers and troubleshoot any printer issues, such as local settings or wireless setting. Configure and troubleshoot Citrix connections within the DELL's network. Remove virus, ,malware and spyware via remote. Check users account on Active Directory & Account Creation.Installing new software or enhancing the capacities of the existing systems. As a Desktop Support Analyst my daily job was to maintain customer happy and work with many users at a time, close about 200 ticket per month average, and keep a good customer service.
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network. Resolve Network switch and connectivity issues. Maintain part of the network as assisting and installing new server's & switches. Software and printer troubleshooting, mapping drives, and network policies. Add new connection to routers and configure network connection and designing network methods. Maintain all computers on network, push updates & security updates. Inventory on all computers on networks and software inventory on UBOC network. Manage SQL servers and manage all customers' information like computer name and other critical information.Help Design HelpDesk's internal directory for customer's information with .NET Deployment of new servers and configuring new server for production. Work with ASP. NET, C#. NET 2005, FRAMEWORK 2.0 VISUAL BASIC . NET 2003 2005 at some point in UBOC.
Provided hands-on installation, configuration and troubleshooting for Internet Kiosk hardware and software. Independently traveled to various locations throughout Los Angeles, Orange County, CA, and San Diego CA for servicing Kiosk and managing money revenues.
Performed basic troubleshooting of PC and Network hardware and software.
Set up PC / LAN system from the ground up, consisting of 2 servers and 30 desktop.Installed and configured hardware including; routers, switches, ethernet cards, modems, and DSL lines.Installed and configured Microsoft XP and other Real Estate software on all network workstations.Manage printers & other systems on network. Support 24/7
Completed networking program and obtained the A+ certificate & other Certifications.
Completed 4 years of High School with 3.8 GPA and obtained my High School Diploma
Printers, Cisco, Vpn, Wireless, Active Directory, Microsoft SQL, Citrix, Clients, Customer Service, Juniper, Malware, Microsoft Office, Office 360, Receptionist, Retail Sales, Windows 7, .NET, ASP, C#, Deployment, Help Desk,Inventory, Mapping, Network Switch, Security, TOPO, Trouble Tickets, Visual Basic, AIX, AS400, Databases, DB2, iSeries, Linux, LPARS, Middleware, Solutions, Websphere, Accounts, Documentation, Engineer, Oracle, Technical Support, Training, DSL,Ethernet, LAN, Storage Area Network, Workstations, IT Infrastructure, Outlook, Problem Solving, Technical Assistance, Voice, Voice Network, Wireless Network, Organizational Skills, Team Player, Time Management, Tivoli, UNIX, Directory Service, Microsoft Windows OS, iSeries, Liniux, Heat.
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