LiveCareer-Resume

information technology technician resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Education
GEORGE MASON UNIVERSITY Fairfax, VA, Expected in 12/2023 Bachelor of Science : Information Technology - GPA :
  • Relevant Coursework: Cyberattacks, Computer Forensics, Cryptography, Risk Management, Biometrics, Web Architecture, Access Control, Intrusion Detection Technology, Security Defense Countermeasures, Database Design/SQL, Python.
Skills
  • Technical Skills: Security Audits, Intrusion Detection, Cloud Computing, Network Security, System Architecture, Information Security, Risk Analysis, Regulatory Compliance and Documentation.
  • Programming Languages: Python, Java, SQL,
  • Tools: Microsoft Office Suite, Tableau, Visio, Cisco Meraki, Azure, Microsoft Sharepoint Admin, 365 Admin Center, Microsoft Intune, JIRA, Microsoft Sentinel, Salesforce, Remedy, Splunk, Qualys.
  • Operating Systems: Windows, Mac/iOS, Linux.
Certifications
  • Endpoint Security Solutions (ESS) Advanced 301 ePO 5.10
  • Endpoint Security Solutions (ESS) Advanced 201 ePO 5.10
Professional Experience
Camp Recovery - Information Technology Technician Lead
New Castle, DE, 08/2022 - Current
  • Led a team of 6 in the replacement of old laptops and desktops with new Windows 10 machines, including the set-up of interfaces and peripherals under Joint Service Provider (JSP) for the Pentagon/Department of Defense.
  • Provided support to customers in the transfer of files, applications, favorites, Microsoft 365, VPN, BitLocker, and up-to-date software, followed by the removal of old systems hardware .
  • Troubleshoots issues independently and with the lifecycle refresh (LCR) support team related to VPN connectivity, software, personal and organizational drives, audio and video, and any specific requests in order to fulfill customer needs.
  • Co-led and oversaw the reclamation and revival of 833-1000 Windows 10 desktops from the JSP warehouse, while cooperating with proper procedure and protocols.
  • Provided Tier II and III helpdesk support as needed to the DOD, solving 100% of technical issues.

Security Clearance

- Secret-Level Clearance, Active (August 2022 – Present)

Bcd Travel - Information Security Analyst
New York, NY, 02/2021 - 08/2022
  • Coordinated and conducted event collection, log management, event management, compliance automation, and identity monitoring activities using Cisco Meraki and Microsoft Sentinel and Active Directory.
  • Reviewed network traffic logs to identify signs of unauthorized access and underlying network vulnerabilities, explaining breaches and surrounding conditions.
  • Created cloud security policies and managed 100-150 end users, ensuring compliance with company policies and protecting devices using Microsoft Intune, Azure/Sentinel.
  • Led the development and implementation of security requirements for various IT projects, including system migrations to compliant environments .
  • Developed training security materials and procedures, and trained new employees in the proper general use of hardware or software.
George Mason University - Information Technology/Security Technician
City, STATE, 10/2018 - 05/2020
  • Utilized Active Directory to reset user passwords for employees and students.
  • Ensured network, system, and data availability and integrity, supporting clients and stakeholders for Tier 1/Tier 2 issues.
  • Helped students with various types of technical issues via email and telephone.
  • Reviewed security audits to bring awareness to security problems and issues.
  • Unpack, configure and image, desktop and laptop computers
  • Worked on pushing updates of IT Security policies, procedures, standards and guidelines according to the department.
  • Performed risk assessments to identify the risk level associated with findings.
IDEMIA - Inventory/Database Control Clerk
City, STATE, 10/2017 - 08/2018
  • Tracked inventory usage, documented discrepancies, and maintained overall count of warehouse.
  • Implement and support ISO9001 specifications and requirements.
  • Accessed secure computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies .
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.

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Resume Overview

School Attended

  • GEORGE MASON UNIVERSITY

Job Titles Held:

  • Information Technology Technician Lead
  • Information Security Analyst
  • Information Technology/Security Technician
  • Inventory/Database Control Clerk

Degrees

  • Bachelor of Science

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