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Information Technology Technician Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

A computer scientist who experienced in various company to analyst their in-house programs and develop their new programs. Vanessa have build projects with team members and looking forward to a new extraordinary project. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in computer science. Vanessa looking for a role where the environment can improve coding and data skills as well a company which give an opportunity to grow in term of professional and personal and learn from other experienced peers.

Work History
01/2022 to Current Web Developer Benchmark Hospitality | San Antonio, TX,
  • Provided front-end website development using WordPress, Hubspot and other editing software.
  • Oversaw technical issues and troubleshooting requests to resolve user problems.
  • Applied emerging technologies to update and maintain site applicability.
  • Coded websites using HTML, CSS, JavaScript and jQuery languages.
  • Developed technical solutions required to accommodate specific user-facing assets
  • Engaged with clients to plan and optimize site issues and queries.
  • Generated web hosting presence to accommodate specified needs and maintain files on account.
  • Ran debugging tools to eliminate flaws and glitches prior to publishing.
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
  • Implemented changes and integrated requested elements to streamline business operations.
  • Troubleshot and debugged code ensuring compatibility with devices, browsers and operating systems.
  • Adapted quickly to constantly changing, deadline-driven environment.
  • Investigated resulting impacts on application concurrency to improve procedures.
  • Studied user requirements to gain strong understanding of project initiatives and deadlines.
  • Reviewed code, debugged problems and corrected issues.
  • Discussed site and app requirements with clients to produce actionable development plans.
  • Implemented changes and integrated requested elements to streamline business operations
06/2020 to 04/2021 Information Technology Technician Department Of The Treasury | Annapolis, MD,
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Conducted daily system monitoring, verifying security, integrity and availability of all hardware, server resources, applications and key processes.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Handled computer system troubleshooting and provided technical support to entire team for computer operations.
  • Provide accurate information to customers.
  • Update database with information quickly and efficiently.
  • Support customers with sales and e-commerce issues.
  • Responds to all inquiries and requests in timely manner.
  • Answer and screen telephone calls, recording messages for quick reply as needed.
  • Solve company's computer problem.
  • Propose efficient way on various aspect for company.
  • Provide thorough support and swift customer resolution to clients daily.
06/2019 to 07/2019 Computer Scientist Mastec | Vineland, NJ,
  • Provided comprehensive analysis and recommend solutions to address complex business problems and issues using data from internal and external sources and applied advanced analytical methods to assess factors impacting growth and profitability across product and service offerings.
  • Investigated available resources to develop more useful project plans.
  • Performed tests of prototypes and final products.
  • Completed reviews of codes, requirements and project plans.
  • Gathered requirements and developed project plans.
  • Collaborated with internal stakeholders, identifying and gathering analytical requirements for customer, product and projects needs.
  • Developed data-gathering and reporting structures from ground up and strategized methods capitalizing on system features.
  • Applied statistical and algebraic techniques to interpret key points from gathered data.
  • Learn and analyze their in-house and new program for company's benefit and improvement.
  • Validate data through technological programs
  • Analyze productivity of existing programs that company's used at that time.
  • Update database with information quickly and efficiently.
  • Respond to all inquiries and requests in timely manner.
  • Maintain operational efficiency through following proper office protocols.
06/2018 to 07/2018 Information Technology Specialist Mastec | Apex, NC,
  • Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Authored protocols for appropriate, cost-effective and safe handling of equipment and materials.
  • Attended regular client meetings to report project progress and address questions.
  • Identified potential sales and cross-selling opportunities in course of delivery of support services.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Used ticketing systems to manage and process support actions and requests.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Set up network profiles, security permissions and file sharing systems.
  • Prepared reports by collecting, analyzing and summarizing information.
  • Update database with information quickly and efficiently.
  • Respond to all inquiries and requests in timely manner.
  • Maintain operational efficiency through following proper office protocols.
06/2017 to 08/2017 Information Technology Specialist Benchmark Hospitality | Stevenson, WA,
  • Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Prepared reports by collecting, analyzing and summarizing information.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
04/2016 to 06/2016 Information Technology Technician Department Of The Treasury | Appleton, WI,
  • Conducted daily system monitoring, verifying security, integrity and availability of all hardware, server resources, applications and key processes.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
  • Learn and analyze their in-house and new program for company's benefit and improvement.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Handled computer system troubleshooting and provided technical support to entire team for computer operations.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
04/2015 to 06/2015 Computer Scientist Company Name | City, State,
  • Completed reviews of codes, requirements and project plans.
  • Gathered requirements and developed project plans.
  • Performed tests of prototypes and final products.
  • Investigated available resources to develop more useful project plans.
  • Develop their computer system and in-house programs
  • Assist in setting up computers for their launching exhibition
  • Provide support and assistance to employee
  • Validate data through technological programs
  • Maintain operational efficiency through following proper office protocols
  • Update database with information quickly and efficiently.
  • Respond to all inquires and requests in timely.
  • Maintain operational efficiency through following proper office protocols
Skills
  • Network Administration, Systems administration
  • Device Configuration, Technical troubleshooting, Software updates, Equipment setup, Computer Operation
  • Document Review, Data Analysis Skills, System Analysis, Budget and Cost Analysis
  • Project Management, Teamwork, Analysis Skills, Computer Skills, Project Coordination, Programming, End-user Support
  • Website optimization, Web development projects
  • Technical Analysis, Troubleshooting, Programming
Education
Expected in 05/2021 Bachelor of Science | Computer Science California State University - East Bay, Hayward, CA GPA:
Programming Language

C++, Java, Python

Accomplishments
  • Resolved product issue through consumer and employee testing.
  • Collaborated with team of 4 in the development of company's system.
  • Documented and resolved employee's issued with computer and system problem which led to not hampered the employee's work.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved efficiency system through effectively helping with developing the company's new system.
  • Resolved hardware and software issues with accuracy and efficiency.
  • Developed programming system that been used to launch their new product to be easier and time-saving for both employee and customer.


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Resume Overview

School Attended
  • California State University - East Bay
Job Titles Held:
  • Web Developer
  • Information Technology Technician
  • Computer Scientist
  • Information Technology Specialist
  • Information Technology Specialist
  • Information Technology Technician
  • Computer Scientist
Degrees
  • Bachelor of Science