information technology specialists resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Information Technology Specialists with talent for troubleshooting and proper installation. Strong knowledge of Switches and Routers. Communicative and team-oriented with proficiency in computer. Proven history of fostering to meet team, individual and management objectives.
Skills
Information technology
Handling sensitive information
Collecting information
Technology monitoring tools
Personnel information systems
Distributing information
Understanding of technology
Technology-based strategies
Ability to accurately record information
Computer engineering and information
Management information systems
Information security
Information system analysis
Information desk management
Relaying critical information
Skilled in CompTIA
Experience
Information Technology Specialists, 02/2018 to Current Common Spirit – Gig Harbor, WA,
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained updated windows knowledge through Software and Hardware.
Earned reputation for good attendance and hard work.
Learned Transmission Systems Operator and Nodal Network Systems Operator-Maintainer to support the unit needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Collaborated with others to discuss new position opportunities.
Created agendas and communication materials for team meetings.
Handled all delegated tasks, including PMCS and COMSEC.
Customer Service Cashier, 01/2017 to 01/2018 Common Spirit – Oxnard, CA,
Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Redeemed coupons and cross-sold products.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Cross-trained in Assistant Manager and Stocker roles in order to provide skilled backup for team members.
Scanned items quickly to keep lines moving and reduce overall wait time.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Helped customer locate and select appropriate merchandise throughout store.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Customer Service Cashier, 08/2016 to 12/2016 Floor & Decor – Louisville, KY,
Greeted customers warmly and responded to requests for information.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Trained new team members in cash register operation, stock procedures and customer service.
Answered phone calls to assist customers with questions and food orders.
Restocked front counter with silverware, straws, napkins and condiments.
Cashier, 11/2014 to 06/2016 McDonald's – City, STATE,
Helped customers find specific products, answering questions and offering advice.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new employees in cashiering procedures, offering assistance in resolving positioning issues.
Welcomed customers, offering assistance to help find necessary store items.
Education and Training
: Nursing, Expected in to Santa Ana College - Santa Ana, CA, GPA:
4.0 GPA
Major in Nursing
Minor in Computer Science
: Computer Science, Expected in to University of Phoenix - Phoenix, Arizona, GPA:
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