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Information Technology Specialist (System Analyst), GS 2210 – 14 Resume Example

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INFORMATION TECHNOLOGY SPECIALIST (SYSTEM ANALYST), GS 2210 – 14
Professional Summary
Experienced business and systems analyst with an extensive background in Information Technology Management. Demonstrated strengths include business requirements definition, system analysis, process improvement, project management, strategic planning and communication skills. Proficient in defining, and implementing policies, procedures, and best practices as derived from federal policies and procedures. A leader in implementing process improvement methodologies in service management including Information Technology Infrastructure Library (ITIL) within several organizations.
Skills
  • Business Process and Requirements Analysis
  • System Analysis
  • Enterprise and Systems Architecture
  • Data Analysis and Modeling
  • Gap analysis
Work History
Information Technology Specialist (System Analyst), GS 2210 – 14, 02/2015 to Current
Publicis Groupe Sa – Seattle
  • Conduct Joint Application Design (JAD) sessions to gather information on business processes and user requirements related to the customer business need
  • Document business processes and analyze procedures to see that they would meet changing business needs
  • Translate the current hiring process of the Human Resource Services (HRS) office into a technical solution including identifying gaps, and recommending strategies for filling them
  • Generate users roles and responsibility matrix for the Office of Chief Financial Officer (OCFO) and HRS projects
  • Evaluate and conduct technical and functional research and analysis
  • Prepare detailed technical design specifications for projects
  • Manage the system and user acceptance testing process and validate against expected results
  • Meet with both the technical team and the customer to review test results data and prepare test analysis reports
  • Create project charters and monitor project lifecycle from initiation, planning, implementation, till project completion
  • Create project tracking reports such as project schedules and product backlogs to monitor project performance
  • Create user guides for multiple business systems such as Time & Attendance and the Hiring Management System within HRS office
  • Support user training for multiple business systems, such as the OCFO Expert Monitoring System (EMS) project
  • Conduct application administration tasks for the Time and Attendance and credit card usage systems

Senior Business System Analyst, 05/2013 to 09/2015
Kord Technologies – Berwyn Heights , MD

Federal Energy Regulatory Commission (FERC); Office of Personnel Management (OPM)

  • Identified user requirements for the analysis, planning and design of current and future systems
  • Translated pseudo code from program documents into clear, concise requirements
  • Facilitated weekly meetings to address and resolve questions posed by the developers, testers concerning system requirements, modifications to mock up screens
  • Generated and maintained the Requirements Traceability Matrix (RTM) and Software Requirements Specification (SRS) documents for Office PersonnelManagement (OPM) project
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions

Principal Data Administration Specialist, 03/2011 to 05/2013
Survice Engineering Company – Atlantic City , NJ

Defense Information System Agency (DISA)

  • Performed specialized data analysis to help understand the National Leadership Command and Capabilities (NLCC) organization\'s concerns
  • Developed a data collection facility using MS Access to collect data from the various COCOM communities within DoD
  • Conducted top-down data modeling sessions with user subject matter experts and interviewed different end users at NORAD NORTHCOM to gather data in facilitation with the data collection effort
  • Participated in information requirement analysis to evaluate the need of specific data reporting procedures
  • Designed a normalized database schema in SQL server 2008 to support the NLCC customer requirements
  • Developed a customized portal solution to answer pertinent business questions using Troux Metaverse and Actuate BIRT iPortal
  • Created a holistic view of the current and target state of the NLCC organization using Troux Architect (object oriented tool) to query the NLCC repository and perform trade-off analysis and gap analysis
  • Assisted in the process of extracting, assimilating, relating, and presenting critical organizational information
  • Led and maintained the development of an Enterprize Architecture (EA) model to provide effective decision-making and strategic alignment of IT investments on ADP system design
  • Presented a prototype of the NLCC Enterprize Architecture solution to the senior leaders of NLCC
  • Traced NLCC EA elements to the different layers of the Joint Architecture Reference Model
  • Designed solutions that address the complex, sensitive to maximize organizational impact

System Engineer, 08/2005 to 03/2011
SRA International, Inc. – City , STATE

National Institue of Health (NIH); United States Mint; Veterans Affairs (VA); United States Citizenship and Immigration Services (USCIS)

  • Installed and configured software upgrades in development and staging environments
  • Created a transition plan to migrate data for application upgrade project
  • Developed an EA proof of concept model and present to the Chief Financial Officer of NIH
  • Formulated conceptual data models, entity and attribute definitions for the EA effort at NIH
  • Conducted analysis to support strategic planning for different government agencies
  • Identified areas of insufficient data availability and recommended methods and procedures for collecting data
  • Developed system design documents and system architecture diagrams
  • Improved data quality through the analysis and implementation of data cleansing, and data filtering
  • Analyzed legacy applications and systems to derive required business functions from existing applications
  • Conducted interviews with key business users to collect requirements and business process information
  • Generated business process diagrams using Business Process Modeling Notation (BPMN) approach to document and translate the as-is and to to-be business processes
  • Generated reports to enhance user access and usability of the as-is and to-be architecture using MS Reporting Services
  • Conducted a Business Process Modeling (BPM) tool evaluation study
  • Developed a proof of concept business process model using iGrafx to present BPMN approach to US MINT
  • Developed a Capital Planning and Investment Control (CPIC) business process model to support the US MINT program office in their investment planning
  • Generated “what-if scenario” analysis from the business process models using the simulation capability in iGrafx
  • Generated Business Process Execution Language (BPEL) files to develop Service Oriented architecture (SOA) proof of concept using BPEL execution engine tool
  • Assisted with the development of the Modernization Blueprint documentation to be delivered to USMINT
  • Participated in peer reviewing technical documentation
  • Developed online EA website tutorials for the VA information exchange matrix, Role-Based Navigation and the OMB Self-Assessment Framework
  • Documented performance metrics to help VA assess their process improvement
  • Mapped Line of Business (LoB) and their business functions for the VA website using CaliberRM tool

Multidisciplinary Engineer, 11/2003 to 08/2005
Raytheon Company – City , STATE

United States Navy

  • Participated in peer review process for reviewing element requirements specifications
  • Participated in formal inspection for reviewing architectural documents
  • Reviewed and participated in element architectural documents to update new and future implementation of the DD(X) design using the C4ISR architecture framework
  • Developed activity diagrams for component level architecture using Rationale Rose
  • Developed and maintained component level specification using DOORs
  • Developed activity diagrams to model interfaces to the DD(X) using the IDEF0 modeling method
  • Managed all availability, reliability, supportability and vulnerability issues concerning the DD(X) Training Support System design
  • Managed all of the security issues for the Training Support System design
  • Participated in the improvement of the DD(X) training requirements implementation plan using the Raytheon six sigma process to increase product quality and customer satisfaction
  • Conducted meetings and teleconferences to discuss element external interfaces

Education
Bachelor of Science: System Engineering, 2003
George Mason University - City, State
Certifications

Information Technology Infrastructure Library Foundation (ITIL) v3

Certificate in Quality Management, Six Sigma Specialist 

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Resume Overview

School Attended

  • George Mason University

Job Titles Held:

  • Information Technology Specialist (System Analyst), GS 2210 – 14
  • Senior Business System Analyst
  • Principal Data Administration Specialist
  • System Engineer
  • Multidisciplinary Engineer

Degrees

  • Bachelor of Science : System Engineering , 2003

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