LiveCareer-Resume

information technology specialist facility manager resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. I am a great communicator and have experience in the Medical field, Information Technology as well as retail.

Skills
  • Process improvement implementation
  • Software licenses and patches
  • Root cause analysis
  • Hardware updates
  • Security oversight
  • Project management
  • First Aid/CPR Instructor
  • Customer service
  • MS Office
  • Security systems
  • Team management
  • Problem resolution
  • Document management
  • Technology implementation
  • Successfully completed EMT School
  • Familiar with Medical office based procedures
  • Implemetation of Telemedicine technology
  • Networking
  • Follow planograms for merchandising
  • Install displays for showcase of merchandise
Education and Training
Georgia Institute of EMS Covington, Georgia, Expected in 08/2019 Certificate : Emergency Medical Technology - GPA :
Clayton Regional Law Enforcement Academy Jonesboro, GA, Expected in 03/2000 Certified Law Enforcement Officer : Georgia Law - GPA :
Jasper County High School Monticello, GA Expected in 06/1996 High School Diploma : - GPA :
Experience
Orchard - Nikon Expert
Seattle, WA, 01/2021 - Current
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
The Realreal, Inc. - Field Technician
, , 09/2020 - Current
  • Diagnosed malfunctions to various tools, equipment and machinery components.
  • Completed repairs, performed preventive maintenance and kept records in quality system.
  • Kept all equipment running by paying close attention to signs of issues and completing quality repairs.
  • Read Planograms and ensure that work is followed accordingly.
Snow Software - Operations Keyholder Manager
Atlanta, GA, 08/2020 - 01/2021
  • Assisted other Managers in the store with customer and employee issues that would arise throughout the day.
  • Keyholder tasked with opening and closing the store on a daily basis.
  • Approved/denied overrides at registers
  • I assisted the daily operations of the store with the Operations Manager.
  • Ensured the flow of the store was smooth for a positive customer and employee experience.
  • Responsible for morning paperwork to analyze previous days analytics and set goals for the current day.
Georgia Institute Of Ems - Information Technology Specialist/Facility Manager
City, STATE, 01/2017 - Current
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
  • Maintained and controlled server room, wireless network, and server infrastructure; managed audiovisual equipment, including projectors, laptops, and video conferencing equipment.
  • Troubleshot Software and hardware issues and worked with staff to facilitate repairs for end users.
  • Sustained safety protocols, ensuring proper, cost-effective and safe handling usage of equipment and materials.
  • Handled large volume of phone calls, chat and emails from Clients as well as staff to troubleshoot and resolve software and hardware issues.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.
  • Managed user profiles, security access and shared file structures.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
Geek Squad/Best Buy - Advanced Repair Agent (Seasonal)
City, STATE, 02/2019 - 09/2019
  • Kept records of all repairs and fixes for future reference.
  • Installed, managed and updated operating systems and supported applications.
  • Set up hardware and installed and configured software and drivers.
  • Troubleshot system failures or bugs and provided solutions to restore functionality.
  • Assisted mechanics with larger, more complicated repairs.
  • Cordially interacted with clients and displayed professional appearance as representative of company.
  • Carefully followed ARA's written and verbal instructions in regards to each day's duties and assignments.
  • Collaborated with fellow employees and management on tasks to complete projects within expected time frames.
  • Diagnosed and repaired mechanical issues.
  • Requisitioned supplies and equipment for cleaning and maintenance functions.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Client training on devices and or software.
  • Follow a planogram to stock merchandise.
  • Build displays.

I also worked a brief time in security as an Asset Protection Specialist and I worked with departments to ensure electronic security devices were in place and investigated and reset them when needed when they would become triggered.

Best Buy - Asset Protection Specialist
City, STATE, 07/2016 - 02/2019
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Executed prevention plan for internal and external theft to reduce fraud.
  • Constructed detailed case and investigative reports for local authorities.
  • Created safety programs to validate compliance and established store security procedures to minimize loss.
  • Initiated associate investigations, uncovering suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Noted and followed up on any unusual behavior.
  • Identified potential shoplifters and alerted management.
  • Maintained store compliance with physical security schematics to protect assets.
  • Partnered with store managers on basis to conduct loss investigations.
Allegiant Anesthesia - Information Technology Specialist
City, STATE, 07/2012 - 11/2016
  • Tested and troubleshot application and documented issue resolutions for development team.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Trained new employees on support processes, procedures and knowledge base.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained and controlled server room, wireless network, and server infrastructure; managed audiovisual equipment, including projectors, laptops, and video conferencing equipment.
  • Worked with other IT specialists in hospitals that our company was involved with to integrate our software and hardware with their systems.
  • Assisted with website design and implementation.
  • Set up and maintained telemedicine services for the Immediate care facilities the group acquired during my time with them.
Self Employed - CPR Instructor/IT Specialist
City, STATE, 04/2012 - 01/2013
  • Documented participant attendance, engagement and progress.
  • Created and offered additional materials to enhance training.
  • Ordered materials and supplies to use in sessions and kept costs under training budget.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Developed and coordinated trainings to help individuals learn CPR/First Aid.
  • Developed a mobile system to document student participation as well as print student certification cards on the spot.
  • Created invoices and used spreadsheets to track incoming/outgoing spending.

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Resume Overview

School Attended

  • Georgia Institute of EMS
  • Clayton Regional Law Enforcement Academy
  • Jasper County High School

Job Titles Held:

  • Nikon Expert
  • Field Technician
  • Operations Keyholder Manager
  • Information Technology Specialist/Facility Manager
  • Advanced Repair Agent (Seasonal)
  • Asset Protection Specialist
  • Information Technology Specialist
  • CPR Instructor/IT Specialist

Degrees

  • Certificate
  • Certified Law Enforcement Officer
  • High School Diploma

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