Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Energetic with 16 plus years of extensive experience. Focused on driving productivity by leveraging advanced Administrative Support; Multi-Project Management; Excellent Customer Service; Process Improvement; Program Development; Communication.

  • Team Collaboration
  • Working Collaboratively
  • Customer Service
  • Training & Development
  • Team Building
  • Relationship Building
  • Work Ethic
  • Problem Resolution
  • Reliable and Trustworthy
  • Friendly, Positive Attitude
07/2021 to Current
Information Technology Operations Manager Catholic Community Services Of Tacoma, WA,
  • Responsible for the validation of adherence to SLAs in JIRA related to customer servicing, and coaching team members on processes and practices to successfully accomplish those support functions
  • Management and continuing development of the IT employee satisfaction program
  • Validation and creation of adherence to employee review procedures and timelines utilizing Click-UP
  • Validation of adherence to IT department project schedules utilizing JIRA and Click-Up
  • Analysis of IT policies and procedures to validate adherence and identify areas for process improvement
  • Direct management of IT department project schedules related to new initiatives and ongoing, legacy tasks
  • Reporting of all the above processes to IT leadership via presentation and structured reports
  • Presentation of policy creation and procedure improvement recommendations to IT leadership
  • Provide direct user support by handling help desk or service desk escalations
  • Manage and facilitate incident management responses via communication and direct resource management.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
07/2015 to 06/2021
Education Coordinator New Jersey Institute Of Technology Newark, NJ,
  • Coordination of the Fellows, Residents, and Medical Students for Pediatric Urology
  • Management of Social Media sites: Twitter, Internal and External Websites.
  • Chose and implemented program curricula and collaborated with instructors to align teaching strategies to meet educational goals.
  • Collaborated with supervisors to examine effectiveness of program and instruction.
  • Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
  • Development and maintaining policy and procedures following the standards of accreditation on a national & regional level through the Accreditation Council for Graduate Medical Education and at a regional level through Graduate Medical Education
  • Maintain educational records for Fellows, Medical Students, and Residents
  • Successful fellowship recruitment with high satisfaction scores from applicants and fellows
  • Event Coordination
  • Calendar Management
  • Reimbursements and Travel
  • Trainer of new employees in the Surgery Division
  • Project Management, Motivator for completion of Division of Surgery and Hospital Employee Surveys.
12/2009 to 12/2014
Program Assistant Children's Hospital Colorado Anschutz Medical Campus, Aurora City, STATE,
  • Travel, reimbursement, calendar management, faculty promotion, surgery scheduling, clinic scheduling
  • Coordination of Pediatric Urology Fellowship & Pediatric Urology Research Fellowship
  • Creation and Distribution of agendas and meeting minutes, Event Planning to include Department Retreat, Holiday Party, Graduation.
  • Scheduled and coordinated meetings, appointments and travel arrangements for for 2 surgeons.
  • Prepared and secured records to maintain confidentiality while facilitating easy retrieval by authorized personnel involved in day-to-day operations.
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Uncovered issues to determine solutions and assist program participants.
  • Scheduled appointments and meetings with current and prospective program participants o facilitate continued support for operations.
  • Analyzed program effectiveness to modify, adapt and optimize workflows.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Coordinated monthly status calls to update teams on goals, strategies and developments while sharing best practices to enhance success.
  • Collaborated with team to obtain and finalize positive coverage of program operations and objectives.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Coordinated logistics for activities and events.
  • Designed and implemented program policies, frameworks and toolkits for change management processes.
  • Partnered with program management on recommendations, process improvements and corrective action plans.
Education and Training
Expected in
Regis University - Denver, CO,
National Organization and Memberships
  • 2018: Brain Wave – Mental Health Colorado – Advocate
  • 2017: American Association of Notaries
  • 2017: American Society of Administrative Professionals
  • 2019- 2021: Children’s Hospital Colorado Peer Leadership/Alumni
  • 2015 –2016: Co-Chair Resource Stewardship Committee – Division of Surgery
  • 2014 –2015: Resource Stewardship Committee - Division of Surgery
  • 2022: Completed Project Management course from the Project Management Institute; Candidate for the CAMP Certification; Course Completion Linken in Learning: Learning SQL Programing, Course Completions in JIRA: ITSM Project in JIRA Service Management, Completion of CLICK UP Academy.
  • 2021: Course Completion's Linked in Learning: Learning Jira Software, Agile at Work: Planning with Agile User Stories, Agile Requirements Foundation, HTML Essential Training, Course Completion in Universal Class: Project Management, Social Media Marketing
  • 2020: Course Completion’s Universal Class: Business Etiquette, Mastering Conversation Skills, Communication with Diplomacy & Tact, Writing Effective Emails in the Workplace, Collaboration Skills
  • Renewed in 2021: PACE Certification: The Professional Administrative Certificate of Excellence Certificate/American Society of Administrative Professionals.
  • Renewed in 2021: Notary Public for the State of Colorado. Notary Public for the State of Colorado
Websites, Portfolios, Profiles

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  • Regis University

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  • Education Coordinator
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