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Energetic with 16 plus years of extensive experience. Focused on driving productivity by leveraging advanced Administrative Support; Multi-Project Management; Excellent Customer Service; Process Improvement; Program Development; Communication.
- Team Collaboration
- Working Collaboratively
- Customer Service
- Training & Development
- Team Building
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- Relationship Building
- Work Ethic
- Problem Resolution
- Reliable and Trustworthy
- Friendly, Positive Attitude
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07/2021 to Current Information Technology Operations Manager Catholic Community Services Of – Tacoma, WA,
- Responsible for the validation of adherence to SLAs in JIRA related to customer servicing, and coaching team members on processes and practices to successfully accomplish those support functions
- Management and continuing development of the IT employee satisfaction program
- Validation and creation of adherence to employee review procedures and timelines utilizing Click-UP
- Validation of adherence to IT department project schedules utilizing JIRA and Click-Up
- Analysis of IT policies and procedures to validate adherence and identify areas for process improvement
- Direct management of IT department project schedules related to new initiatives and ongoing, legacy tasks
- Reporting of all the above processes to IT leadership via presentation and structured reports
- Presentation of policy creation and procedure improvement recommendations to IT leadership
- Provide direct user support by handling help desk or service desk escalations
- Manage and facilitate incident management responses via communication and direct resource management.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
07/2015 to 06/2021 Education Coordinator New Jersey Institute Of Technology – Newark, NJ,
- Coordination of the Fellows, Residents, and Medical Students for Pediatric Urology
- Management of Social Media sites: Twitter, Internal and External Websites.
- Chose and implemented program curricula and collaborated with instructors to align teaching strategies to meet educational goals.
- Collaborated with supervisors to examine effectiveness of program and instruction.
- Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
- Development and maintaining policy and procedures following the standards of accreditation on a national & regional level through the Accreditation Council for Graduate Medical Education and at a regional level through Graduate Medical Education
- Maintain educational records for Fellows, Medical Students, and Residents
- Successful fellowship recruitment with high satisfaction scores from applicants and fellows
- Event Coordination
- Calendar Management
- Reimbursements and Travel
- Trainer of new employees in the Surgery Division
- Project Management, Motivator for completion of Division of Surgery and Hospital Employee Surveys.
12/2009 to 12/2014 Program Assistant Children's Hospital Colorado Anschutz Medical Campus, Aurora – City, STATE,
- Travel, reimbursement, calendar management, faculty promotion, surgery scheduling, clinic scheduling
- Coordination of Pediatric Urology Fellowship & Pediatric Urology Research Fellowship
- Creation and Distribution of agendas and meeting minutes, Event Planning to include Department Retreat, Holiday Party, Graduation.
- Scheduled and coordinated meetings, appointments and travel arrangements for for 2 surgeons.
- Prepared and secured records to maintain confidentiality while facilitating easy retrieval by authorized personnel involved in day-to-day operations.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Uncovered issues to determine solutions and assist program participants.
- Scheduled appointments and meetings with current and prospective program participants o facilitate continued support for operations.
- Analyzed program effectiveness to modify, adapt and optimize workflows.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Produced and distributed memos, newsletters, and other forms of communication.
- Coordinated monthly status calls to update teams on goals, strategies and developments while sharing best practices to enhance success.
- Collaborated with team to obtain and finalize positive coverage of program operations and objectives.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Coordinated logistics for activities and events.
- Designed and implemented program policies, frameworks and toolkits for change management processes.
- Partnered with program management on recommendations, process improvements and corrective action plans.
Expected in :
Regis University - Denver, CO,
GPA:
National Organization and Memberships
- 2018: Brain Wave – Mental Health Colorado – Advocate
- 2017: American Association of Notaries
- 2017: American Society of Administrative Professionals
- 2019- 2021: Children’s Hospital Colorado Peer Leadership/Alumni
- 2015 –2016: Co-Chair Resource Stewardship Committee – Division of Surgery
- 2014 –2015: Resource Stewardship Committee - Division of Surgery
- 2022: Completed Project Management course from the Project Management Institute; Candidate for the CAMP Certification; Course Completion Linken in Learning: Learning SQL Programing, Course Completions in JIRA: ITSM Project in JIRA Service Management, Completion of CLICK UP Academy.
- 2021: Course Completion's Linked in Learning: Learning Jira Software, Agile at Work: Planning with Agile User Stories, Agile Requirements Foundation, HTML Essential Training, Course Completion in Universal Class: Project Management, Social Media Marketing
- 2020: Course Completion’s Universal Class: Business Etiquette, Mastering Conversation Skills, Communication with Diplomacy & Tact, Writing Effective Emails in the Workplace, Collaboration Skills
- Renewed in 2021: PACE Certification: The Professional Administrative Certificate of Excellence Certificate/American Society of Administrative Professionals.
- Renewed in 2021: Notary Public for the State of Colorado. Notary Public for the State of Colorado
Websites, Portfolios, Profiles
- linkedin.com/in/melissa-Claire-pace-71b69a123
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