Energetic with 16 plus years of extensive experience. Focused on driving productivity by leveraging advanced Administrative Support; Multi-Project Management; Excellent Customer Service; Process Improvement; Program Development; Communication.
Skills
Team Collaboration
Working Collaboratively
Customer Service
Training & Development
Team Building
Relationship Building
Work Ethic
Problem Resolution
Reliable and Trustworthy
Friendly, Positive Attitude
Experience
07/2021 to Current
Information Technology Operations ManagerCatholic Community Services Of – Tacoma, WA,
Responsible for the validation of adherence to SLAs in JIRA related to customer servicing, and coaching team members on processes and practices to successfully accomplish those support functions
Management and continuing development of the IT employee satisfaction program
Validation and creation of adherence to employee review procedures and timelines utilizing Click-UP
Validation of adherence to IT department project schedules utilizing JIRA and Click-Up
Analysis of IT policies and procedures to validate adherence and identify areas for process improvement
Direct management of IT department project schedules related to new initiatives and ongoing, legacy tasks
Reporting of all the above processes to IT leadership via presentation and structured reports
Presentation of policy creation and procedure improvement recommendations to IT leadership
Provide direct user support by handling help desk or service desk escalations
Manage and facilitate incident management responses via communication and direct resource management.
Maintained close connection with project personnel to quickly identify and resolve problems.
Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
07/2015 to 06/2021
Education CoordinatorNew Jersey Institute Of Technology – Newark, NJ,
Coordination of the Fellows, Residents, and Medical Students for Pediatric Urology
Management of Social Media sites: Twitter, Internal and External Websites.
Chose and implemented program curricula and collaborated with instructors to align teaching strategies to meet educational goals.
Collaborated with supervisors to examine effectiveness of program and instruction.
Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
Development and maintaining policy and procedures following the standards of accreditation on a national & regional level through the Accreditation Council for Graduate Medical Education and at a regional level through Graduate Medical Education
Maintain educational records for Fellows, Medical Students, and Residents
Successful fellowship recruitment with high satisfaction scores from applicants and fellows
Event Coordination
Calendar Management
Reimbursements and Travel
Trainer of new employees in the Surgery Division
Project Management, Motivator for completion of Division of Surgery and Hospital Employee Surveys.
12/2009 to 12/2014
Program AssistantChildren's Hospital Colorado Anschutz Medical Campus, Aurora – City, STATE,
Travel, reimbursement, calendar management, faculty promotion, surgery scheduling, clinic scheduling
Coordination of Pediatric Urology Fellowship & Pediatric Urology Research Fellowship
Creation and Distribution of agendas and meeting minutes, Event Planning to include Department Retreat, Holiday Party, Graduation.
Scheduled and coordinated meetings, appointments and travel arrangements for for 2 surgeons.
Prepared and secured records to maintain confidentiality while facilitating easy retrieval by authorized personnel involved in day-to-day operations.
Fostered relationships to define programming needs and strengthen organizational standing.
Uncovered issues to determine solutions and assist program participants.
Scheduled appointments and meetings with current and prospective program participants o facilitate continued support for operations.
Analyzed program effectiveness to modify, adapt and optimize workflows.
Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Produced and distributed memos, newsletters, and other forms of communication.
Coordinated monthly status calls to update teams on goals, strategies and developments while sharing best practices to enhance success.
Collaborated with team to obtain and finalize positive coverage of program operations and objectives.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Coordinated logistics for activities and events.
Designed and implemented program policies, frameworks and toolkits for change management processes.
Partnered with program management on recommendations, process improvements and corrective action plans.
Education and Training
Expected in
: Regis University - Denver, CO, GPA:
National Organization and Memberships
2018: Brain Wave – Mental Health Colorado – Advocate
2017: American Association of Notaries
2017: American Society of Administrative Professionals
2015 –2016: Co-Chair Resource Stewardship Committee – Division of Surgery
2014 –2015: Resource Stewardship Committee - Division of Surgery
Accomplishments
2022: Completed Project Management course from the Project Management Institute; Candidate for the CAMP Certification; Course Completion Linken in Learning: Learning SQL Programing, Course Completions in JIRA: ITSM Project in JIRA Service Management, Completion of CLICK UP Academy.
2021: Course Completion's Linked in Learning: Learning Jira Software, Agile at Work: Planning with Agile User Stories, Agile Requirements Foundation, HTML Essential Training, Course Completion in Universal Class: Project Management, Social Media Marketing
2020: Course Completion’s Universal Class: Business Etiquette, Mastering Conversation Skills, Communication with Diplomacy & Tact, Writing Effective Emails in the Workplace, Collaboration Skills
Certifications
Renewed in 2021: PACE Certification: The Professional Administrative Certificate of Excellence Certificate/American Society of Administrative Professionals.
Renewed in 2021:Notary Public for the State of Colorado. Notary Public for the State of Colorado
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