Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Meticulous AirForce Veteran with several years experience across three different industries. Effectively builds rapport with clients and vendors through his leadership qualities. Experienced in firewalls, VPNs and antivirus technologies. He is pursuing a passionate career into network infrastructure.

  • Technical Troubleshooting
  • Hardware Upgrades
  • Hardware Diagnostics
  • Customer Service Support
  • Teamwork and Collaboration
  • Training Materials Development
  • Microsoft Windows and Office
  • Help Desk Support
  • Troubleshooting Network Issues
  • Financial Planning & Profit Analysis
  • Merchandise Planning & Allocation
  • Merchandise Markdowns & Allowances
  • Inventory Planning & Control Inventory Shrinkage Control & Management
  • Vendor Relations & Negotiations
  • Employee Training
  • Development & Leadership
Information Technology Operations Manager, 2009 to 2021
E. & J. Gallo WineryCanandaigua, NY,

WALMART, INC. 2009 - 2021

Co-Store Manager – Super Technology Store, North Lauderdale, FL. 2018 – 2020

Store Manager ($114M sales/year), Lauderdale Lakes, FL 2013 – 2018
Store Manager ($90M sales/year), Cooper City, FL 2012 – 2013
Co-Manager ($89M sales/year), Miami Gardens, FL 2010 – 2011

Co-Manager ($86M sales/year), Savannah, GA 2009 - 2010

Developmental Co-Manager ($60M sales/year), Marietta, GA 2009

Walmart Co-Store Manager – Super Technology Store

Selected to relocate to one of four Walmart Super Technology Stores in the company. This 177,000 square-foot facility was selected as the testing ground for the latest technological innovations in the company’s history. Due to my background and experience in managing multiple operations and areas I was chosen to lead programs in combination with four independent autonomous systems the company was employing.

  • Program lead to test a new initiative to drive instock in grocery utilizing On Shelf Customer Availability Lost Sales Value (OSCA LSV). This program utilizes logarithmic data to determine which products customers buy during a set time period over the course of the fiscal year
  • Lead Manager over all backroom operations utilizing an autonomous unloader that reduced the number of associates required to unload trucks from 18 associates to 5.
  • Trainer for all new and experienced department managers on the use of multiple applications using advanced Zebra Technologies handheld devices
  • Chosen to test new autonomous delivery system (Auto D) designed by the Brain Corporation. System is currently in only three stores in the world. Worked with robotics and system engineers to highlight inefficiencies within a populated retail environment
  • Lead manager over all grocery, fresh and consumable departments delivering $60 million in sales

Walmart Store Manager

Selected as Store Manager of a 207,000 square foot profitable, 24-hour Walmart Supercenter with $114M in annual sales, including $6M in online sales, while managing 12 salaried managers leading 455 total supervisors, department managers and hourly associates.

Promoted rapidly by taking increasingly demanding positions in complex stores in Georgia and Miami-Dade/Ft Lauderdale areas. Managed 455 associates encompassing 37 departments. Notable achievements:

  • Graduated from Walmart University - 2009
  • Promoted from developmental co-manager to full co-manager - 2009
  • Selected to distinguished Walmart Leadership Academy (LA) - 2013 - represents top 0.01% of co-managers
  • Promoted to Walmart Store Manager - 2013 - first to promote out of my cohort group

Promoted to high-volume, large, complex supercenter - turned store from 46% of profit plan to 115%; 86% of sales plan to 104.7% in one year, taking store from $101M to $114M in two years

District Sales Manager, 11/2007 to 06/2009
Mercy Medical Center - CantonCleveland, OH,

District Sales Manager ($2.8M sales/year), Atlanta, GA

• Managed 3-state territory with 6 routes and 8 direct reports in Atlanta Metro, Nashville & Alabama
• Achieved a rank of #5 of 35 in sales in the company; ranked #1 in lowest return percentage of goods in the company
• Created four separate accountability matrices that were benchmarked for its results tracking and transparency
• Opened 28 new accounts in FY09 in food service, hospitals, luxury hotels, private country clubs and cafeterias
• Zero percent personnel turnover in16 months; developed ‘team’ mentality amongst employees; previously non-existent.

Officer, 1995 to 2006
United States Air ForceCity, STATE,


Director, Joint Search & Rescue Center (JSRC), Miami, FL Oct 04 – Sept 06
Assistant Director, JSRC, Miami, FL Dec 02 – Oct 04
Chief, Personnel Plans & Programs, Charleston Air Force Base (AFB), SC Apr 02 – Nov 02
Chief, Military Equal Opportunity, Charleston AFB, SC Apr 01 – Apr 02
Squadron Section Commander, Aircraft Generation, Charleston AFB, SC Jan 99 – Apr 01

Personnel Officer - Inprocessing, Outbound Relocations, Panama Canal, Panama Apr 06 - Jan 99

Achieved the rank of captain in service to my country.

Completed 10 1/2 years of dedicated service.

Notable achievements:

• Won #1 junior officer on Charleston Air Force Base for the two years in a row
• Trained forces from Chile, France and Canada in rescue operations following overthrow of Aristide in Haiti. Overcame language barriers leading to successful medical evacuations of wounded US troops and Haitian nationals
• Voted top 10% of junior officers; catalyst for Federal Employee of the Year; won top 10 of 35,000 in team competition • Junior Officer of the Quarter for the 4th Quarter 1999; hand-picked as next base Military Equal Opportunity Advisor
• Worked with Regional Director of Mothers Against Drunk Driving; 285 days DUI-free; previous year saw 23 in 1998
• Led two major office relocation of classified material in 3 years with zero loss of mission; zero discrepancies
• Selected by the Joint Personnel Recovery Agency Dean of Academics to train 46 students in recovery operations
• Relocated JSRC communications node during 3 catastrophic hurricanes that killed thousands; zero mission loss
• Directed the base’s largest Native American celebration at that time; arranged for local tribes to share their heritage
• Maintained security clearance above top secret for eight years
• Recipient of Joint Meritorious Service Medal

Education and Training
MBA: Masters of Business Administration, Expected in 2015
Troy University - Troy, AL
Bachelor of Science: Bachelors of Science in Biology, Expected in 1995
University of Alabama At Birmingham - Birmingham, AL
Associate of Science: Associates in Natural Science, Expected in 1993
George C. Wallace Community College - Selma, AL,
  • Proficient in Epicor Profit 21 (P21) – a fit-for-purpose digital platform for wholes distributors.
  • IBM Cognitive AI Digital Badge – Build Your Own Chatbot March 2019
  • IBM Cognifitve AI Digital Badge – Node-RED Basics to Bots August 2019

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School Attended

  • Troy University
  • University of Alabama At Birmingham
  • George C. Wallace Community College

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  • District Sales Manager
  • Officer


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