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Information Technology Of Enterprise Apl Support Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Over thirty years working in a Information Technology Division providing Customer Services to the entire organization. Skilled with documentation management in the areas of scanning, indexing, retrieving and distributing requested documents. Knowledgeable with the usage of Personal Computer and desktop software. Great team player, listening to customers, meeting productivity targets and a quick learn. Successful maintaining current knowledge of company processes and procedures. Polished in listening to customers, handling direct customer inquiries and concerns head-on, implementing customer service policies. Motivated to directly and efficiently develop proactive customers solutions and implement corrections with efficiency. Quick to learn and maintaining current knowledge of company processes and procedures .

Accomplishments
  • Trained and managed administrative support team of 4.
  • Trained and managed administrative support team of 10 in the development of converting paper documents into electronic documents for company-wide retrieval.
  • Collaborated with technical team of 6 in the development of converting paper documents into electronic documents for company-wide retrieval.
  • Trained and managed technical support teams of more than 30 technical support specialists provide company-wide support for business applications.
Skills
  • Customer Services
  • Application support
  • Complaint resolution
  • Technical Support
  • Verbal and written communication
  • Contract Management
  • Business administration
  • Leadership
  • Conflict Resolution
  • Organization skills
  • Administrative support
  • Performance improvement
  • Customer service expert
  • Staff education and training
Work History
06/2006 to 08/2016
Information Technology of Enterprise Apl Support Alaskausa Mortgage Company Kent, WA,

Directed, planned, assigned, scheduled, and managed the work of Technical Staff in line with supporting and maintaining the enterprise business applications. Responsible for managing the work of Administrative Staff for the organization to accurately create, maintain and distribute contactors contracts for Board approval, oversee the quarterly and annual payment to vendors, creation and distribution of requested employees cellular phone usage reports. Effectively communicate the negoriation with other Denver Water employees, utility companies, vendors, and governmental agencies to resolve Information Technogy related issues. Collaborate with technolical staff, business consultants, and management teams to identify business requirements, the impact to the organization and recommend solutions. Attended board meetings, managed staff meetings, and individual personnel meetings

12/2002 to 06/2006
Information Technology Mgr of Apl Development Denver Water Department City, STATE,

Responsible for the direcion, planning, assigning, prioritizing, development nd managging the work of Tehnical Staff in line with Electronic Document Management systems. Maintaian alaiaison with Manager of Records and Document Administration to ensure ongoing coordination of electronic storage and retrieval sysems, requirements, and status of projects.

06/1996 to 11/2001
Programmer Analyst III Denver Water Department City, STATE,

Assigned to work on a special project to supervise technical and non-technical employees, projectsand/or project teams in the delevopement of new applications or maintenance of existing systems using office automation products and local area networks. Ideniify problesm or error related to the job and take action to correct problems. Write/communicate annual workplans for office personnel, coordinate work procedures and activities according o workplans/goals. Communicate on-going status of projects to Management.

Knowledgeable of indexing, retrieveing and scanning documents, operation of personal computers/software and knwolegeable of the Microsoft Office suite.

Education
Expected in
Master of Science: Management Information Systems
University College, University of Denver - Denver, CO,
GPA:
Expected in
Bachelor of Science: Computer And Management Science
Metropolitan State College - Denver, CO,
GPA:
Volunteer Work

Five Points Community Center, Denver Co 2000-2019

President of Five Points Community Board Responsible for overseeing the Center maintenance, utility payments, rental of rooms and collection of rental payments.

Denver Water Black Employee Help Organization (BEHO), Denver CO 1995-2000

President of BEHO Responsible for overseeing the network of employees helping each other with completing job applications, writing resumes, interviewing, finding and attending job related classes.

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University College, University of Denver
  • Metropolitan State College
Job Titles Held:
  • Information Technology of Enterprise Apl Support
  • Information Technology Mgr of Apl Development
  • Programmer Analyst III
Degrees
  • Master of Science
  • Bachelor of Science