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information technology manager of operations resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused, IT Manager with 25 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Analytical IT Manager skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in Microsoft products with passion for utilizing excellent communication to foster company rapport.

Skills
  • Expense Analysis
  • Team Building
  • Training & Development
  • Data Management
  • Microsoft Office
  • Computer Skills
  • People Skills
  • Relationship Building
  • Customer Service
  • Infrastructure Planning
  • Project Coordination
  • Risk Mitigation Planning
  • Team Collaboration
  • Documentation Management
  • Supervision & Leadership
  • Organizational Skills
  • Planning & Organizing
  • Problem Resolution
  • Team Management
Experience
05/2022 to 02/2023 Information Technology Manager of Operations Penn State University | University Park, PA,
  • Manage the City’s Technology Operations Division including computer operations, technical sup- port, systems analysis, programming, database management, geographic, network and telecommunication systems, IT training, audio and video technologies
  • Prepare and administer the information technology operating budget
  • Serve as the Acting Technology Officer in their absence
  • Manage subordinate staff, set work priorities, create work schedules, conduct performance evaluations, reward and/or discipline employees
  • Review and evaluate information such as status reports and requests for services to determine compliance with City and department policies, state, and federal laws
  • Select and supervise consultants and vendors working on information technology projects
  • Oversee and/or participate in project management for both new system implementations and enhancements to existing systems and services
  • Assist in the development and implementation of divisional policies and procedures, and short- and long-term objectives
  • Developed forecasting of funds for additional staff, equipment, materials, and supplies
  • Managed the Information Technology Department - Operations Division
  • Managed the city’s Helpdesk technicians
  • Managed, upgraded and implanted new audio and video production equipment and software for producing live City Council meetings, Planning Commission meetings
  • Managed ongoing projects involving city infrastructure (Homeless Shelter) and Airport
  • Identified product problems and strengths and collected data on the customer experience.
08/2017 to 04/2022 Client Manager / Network Administrator Resource Computer Solutions, Inc | City, STATE,
  • Installed and supported hardware and software for desktops, servers and printers.
  • Managed employee access, security roles and permissions.
  • Performed routine troubleshooting and network monitoring.
  • Supervised configuration of local area network, wide area network and corporate Internet system.
  • Worked closely with end users to solve problems related to hardware and software.
  • Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Client billing and invoicing of services.
  • Managed projects for clients including servers, computer rollouts and network equipment.
01/2014 to 08/2017 Information Technology Manager / Systems Administrator Incase Designs / Incipio Technologies, LLC | City, STATE,
  • Manage the IT Departments for both Incase, Braven and Incipio offices
  • Created centralized configuration management plans for multi-site businesses, prioritizing standardized system frameworks to ease future support deployments.
  • Managed resources to on-going projects and enforcing deadlines
  • Managed 150 Apple computers, 2 Apple xserve servers, 9 Windows servers (2008 R2 - 2012 R2 and 1 Linux Servers (Asterisks PBX - VOIP )
  • Manage warehouse and corporate wifi network (Rukus and Meraki AP’s)
  • Manage OzLink system for warehouse inventory systems
  • Manage Motorola Handheld Scanner network connectivity
  • Manage over 100TB of DAS and NAS storage (Fiber and SCSI), cloud storage, Amazon Glacier
  • Directly reported to the CFO of the company
  • Project management and implantation from conception of products to the projects end of life
  • Hired and trained tech support staff
  • Created and maintained corporate network and internet as well as computer usage and security policies
  • Analyzed key metrics to measure product effectiveness
  • Troubleshot and resolved internet connectivity and general software and hardware issues
  • Identified product problems and strengths and collected data on the customer experience
  • Gathered and analyzed market information and used findings to define product strategy
  • Developed accurate development estimates and drafted project resource plans
  • Led the design and development of software upgrades and the deployment of new services and products
  • Migrated Incase email system from Gmail for Business to Office 365.
04/2008 to 01/2014 Director of Information Technology The Icon | City, STATE,
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
  • Developed data security and disaster recovery procedures.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Controlled operational IT budget and expenditures within department parameters.
  • Managed the six-person local IT team, allocating resources to ongoing projects and enforcing dead- lines
  • Managed over 80 Apple computers, Windows PC’s, 14 Apple xserve, 7 Windows servers and 2 Linux Servers (2003-2008 server)
  • Managed over 1 Petabyte of DAS and NAS storage (Fiber and SCSI)
  • Directly reported to the President of the company
  • Project management and implantation from conception of products to the projects end of life
  • Created and maintained corporate network and internet as well as security policies
  • Analyzed key metrics to measure product effectiveness
  • Troubleshot and resolved internet connectivity and general software and hardware issues
  • Identified product problems and strengths and collected data on the customer experience
  • Gathered and analyzed market information and used findings to define product strategy
  • Developed accurate development estimates and drafted project resource plans
  • Hired and trained tech support staff and web programmers
  • Led the design and development of software upgrades and the deployment of new services and products
  • Multi-OS implantation (Server and Client); Mac OS 8,9.22, 10.4-10.8 (UNIX within Mac OS X); Windows XP, 7, 2008 Server; SCO Linux, Red Hat Enterprise 8, CentOS (Cloud Web server).
10/2007 to 03/2008 Apple System Engineer Creative Resources Technology Group | City, STATE,
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Maintained servers, software and operating system equipment.
  • Provided exemplary helpdesk service and support to assist customers.
  • Provided needs assessment, systems analysis, troubleshooting and resolution.
  • Developed, implemented and managed IT processes to encourage regulatory compliance.
  • Provided status updates to keep upper management informed and to reach goals.
  • Planned, implemented and integrated updated system-oriented projects.
  • Produced and maintained accurate design documentation.
  • Checked security methods, including firewalls and antivirus software to fully protect networks.
10/2004 to 10/2007 MIS Technician III Inland Valley Daily Bulletin | City, STATE,
  • Responsible for all company ethernet equipped systems including printers, scanners, plotters and image setters
  • Maintain the company network
  • Project management consisting of migrating 300 computers from Apple Macintosh to Dell Windows
  • Performed System rebuilds, server setup, company wide system roll outs with Apple Computer equipment and Dell computers with Windows XP.
  • Managed quality control and maintained high level of customer satisfaction.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Operated various diagnostic tools to determine repair plans.
12/1997 to 10/2004 Graphic Artist/Desktop Publisher, Information Technology Manager Strategic Consulting | City, STATE,
  • Responsible for artwork creation and design for client monthly appeals, acquisition, and special projects
  • This firm providing fundraising and consulting for non-profit organizations.
12/1993 to 12/1997 Store/Area/District Manager VANS, INC | City, STATE,
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.
  • Used change methodologies to increase sales and led projects for increased productivity.

• Responsible for the profitability and daily operations of eight retail footwear/clothing stores. • Hired and trained store staff.
• Performed and maintained store inventory.
• Created monthly reports.

• Hired as season help, left company as an Area Manager.

Education and Training
Expected in 01/1996 to to Graphic Arts Courses General Education/Liberal Studies | CHAFFEY COLLEGE, , GPA:
Expected in 01/1994 to to High School Diploma | FONTANA HIGH SCHOOL, Fontana, CA GPA:
  • Top 10% of class
  • President/Member of Computer Club
  • President/Member of Science Fiction Club
  • Member of Madrigals Singers
  • Chamber of Commerce Scholarship Recipient
Accomplishments
  • Former owner of Cucamonga Valley Candle Company (make scented candles, soaps and lotions)
  • Production Manager for a Journey Tribute Band (DSB - Don’t Stop Believin’)
  • Producer for Comedian Craig Shoemaker and other talent - Audio and video production for pilot shows, podcasts, live performances
  • Active Bowler, participate in the Pro-Am West tour.
Activities and Honors
  • Member, Municipal Information Systems Association of California (2022 - present)
Websites, Portfolios, Profiles
  • www.linkedin.com/in/Jessicamgregoryjr
Certifications
  • ACDT (Apple Certified Desktop Technician)
  • ACPT (Apple Certified Portable Technician)
  • ACHDS (Apple Certified Help Desk Specialist)
  • ACTC (Apple Certified Technical Coordinator)
  • Sophos Certified Engineer
  • Certified Lenovo Technician

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Resume Overview

School Attended

  • CHAFFEY COLLEGE
  • FONTANA HIGH SCHOOL

Job Titles Held:

  • Information Technology Manager of Operations
  • Client Manager / Network Administrator
  • Information Technology Manager / Systems Administrator
  • Director of Information Technology
  • Apple System Engineer
  • MIS Technician III
  • Graphic Artist/Desktop Publisher, Information Technology Manager
  • Store/Area/District Manager

Degrees

  • Graphic Arts Courses General Education/Liberal Studies
  • High School Diploma

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