Strong communication skills Web application design
Working independently HTML
Leadership Adobe Acrobat Professional
IT Governance Adobe Photoshop
Requirements gathering Adobe Dreamweaver
Software Development Life Cycle Windows Server 2008
principles (SDLC) Windows Server 2012
Project Management Active Directory
System administration SQL
Help desk administration Microsoft Office
Database Design SAP Business Objects/Web Intelligence
Microsoft SharePoint ASP.net, business operations, C++, database development, disaster recovery, forms
development, grants development, HTML, computer support, marketing materials, Microsoft
Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing,
report writing, requirements gathering, SQL, strategic planning, user manuals, training materials,
troubleshooting, upgrade, web development, workflow
Information Technology Manager April 2005 to CurrentUniversity of Illinois - Chicago, IL
Managed computer support staff of college serving over 150+ employees Responsible for planning and implementation of major modifications/upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware, software and Windows servers Managed multiple projects (varying in scope, time frame and difficulty) to develop applications or other IT solutions for various needs of the Faculty, staff and students.
Administer data needs of the college including data security, database development/maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff.
System Analyst June 2003 to April 2005CHAC, Inc - Chicago, IL
Managed efforts of staff to accomplish various tasks related to new system migration project.
Generate SQL for data population and complex report writing using PL/SQL and Crystal Reports 9 to accommodate new system migration project.
Maintain and improve existing databases used to manage every-day workflow.
Created several tools using Visual Basic and SQL to assist over 80+ Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government.
Graduate Assistant-Technical Writer January 2002 to May 2003University of Illinois - Chicago, IL
Developed user manuals and training materials for computer systems used by police.
Tested web and client server applications to ensure that user requirements were met.
Utilized web development tools to create on-line user's manuals.
Co-Founder, Business Manager December 2001 to CurrentLocal-Motions, Inc - Chicago, IL
Managed all aspects of business operations of non-profit performance arts organization.
Developed marketing materials for release to community entities.
Wrote grants to secure funding for youth and out-of-school time programs.
Applications Developer October 2000 to July 2001Arthur Andersen - Chicago, IL
Documented user requirements for the rewriting of existing billing systems that tracked.
resource usage of an internal service group to the entire global organization.
Lead development team in requirements gathering tasks.
Provided support for billing systems involving troubleshooting complex queries.
Programmer Analyst June 1995 to September 2000CNA Insurance Company Group System, Healthcare & Benefits Systems - Chicago, IL
Performed tasks in all stages of the system development life cycle of a disability claims system including user specifications, functional designs, and technical designs.
Created Oracle database objects (views, queries, PL/SQL, and SQL) to satisfy the reporting needs of end-users.
Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system.
Master of Science : Management Information Systems, May 2003University of Illinois - Chicago, ILManagement Information Systems
Bachelor of Science : Information and Decision Sciences, May 1995University of Illinois - Chicago, ILInformation and Decision Sciences
ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal
Reports 9, databases, database
development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft
Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow
Quality-driven Information Technology Manager with over 10 years experience aligning
business systems with business policies and guidelines while managing IT support and
application development operations. Looking to bring strong management, analytical and
problem-solving skills to an industry-leading technology company.