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INFORMATION TECHNOLOGY MANAGER Resume Example

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INFORMATION TECHNOLOGY MANAGER
Professional Profile
  • Versatile IT professional with more than 10 years experience applying people, process, problem and technical skills to improve individual, team and organizational performance
  • Vast knowledge of Enterprise Project Life-cycle methodology and IT Service Management which include two successful Enterprise Resource Planning Systems being System Application Program (SAP and Mincom Management Information System (MIMS)
  • Passionate about people development through purposeful mentorship and have motivated team members to earn significant IT Certifications in ORACLE, UNIX, Microsoft suite and SAP
  • Professionally recognized and received a top award for best implemented Enterprise Resource Planning System - SAP in 2007
  • Current CISA (Certified Information System Auditor )Certification as well as ITIL and Prince2 Certifications
Key Skills
  • IT Service Management based on ITIL principles
  • Project Management based on Prince2 and PMP Principles
  • Systems Development using the Waterfall framework
  • Working knowledge of Enterprise platforms such as SAP, HP-UNIX and ORACLE DBMS
  • SAP Authorizations
  • Business Process and requirements analysis
  • Risk management
  • Superb communication skills
  • Microsoft Office Suite
Core Accomplishments
  • Directed multiple IT projects for Pretoria Portland Cement , each with more than 100 users.
  • Led a diverse team in the migration of Cobol-based legal systems to an integrated SAP platform
  • Took over an SAP Implementation project which was abandoned and $500 thousand over budget; revised project scope and plan which led to as successful implementation
  • Spearheaded a company-wide innovation initiative resulting in the introduction of an ITIL Based service desk in the company
  • Successfully managed changes to legacy systems to be Year 2000 compliant within time and budget
  • Successfully managed the integration of SAP and Weighman applications
Professional Experience
INFORMATION TECHNOLOGY MANAGER
April 2001 to July 2013
PRETORIA PORTLAND CEMENT - BULAWAYO, Zimbabwe
  • Overseeing the team that supports the Information Technology Infrastructure catering for 300 users
  • Defining IT strategy and drafted a comprehensive road-map to align to Business Strategy .
  • Managing diverse teams, allocating resources to ongoing projects and enforcing deadlines in two Enterprise Resource Planning Implementations.
  • Hiring and training of team members comprising of Database Administrators, Network Administrators and Business Analysts
  • Developing procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Defining project plans and deliverables and monitoring status of tasks.
  • Drafting action plans and leading meetings with department executives to review project status and proposed changes.
  • Managing IT projects annual budget of US$5.5 million to deliver projects on time and within scope
  • Delivering status reports to stakeholders for budgeting and planning purposes.
  • Serving as the single point of contact for project scheduling and Chairing the Change Advisory Board.
  • Coaching and mentoring team members to ensure relevant and up to date skills
SYSTEMS ADMINISTRATOR
April 1999 to August 2001
PRETORIA PORTLAND CEMENT - BULAWAYO, ZIMBABWE
  • Coordinated hardware and software installations and upgrades to ensure efficient work performance in accordance with company policy.
  • Analyzed, logged and tracked complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
  • Coordinated and monitored troubleshooting to isolate and diagnose common system problems
  • Documented system events to ensure continuous functioning.
  • Coordinated testing, upgrade and configuration of system files and services.
  • Ensured changes were in accordance with appropriate operating procedures.
  • Utilized standard corporate tools to record changes, service requests, and problem activities for tracking purposes.
  • Added user accounts, troubleshot issues with users and monitored usage on the printing management system.
  • Troubleshot and resolved Internet connectivity and general software and hardware issues.
  • Identified product problems and strengths and collected data on the customer experience.
  • Completed regulatory, pre-implementation and risk-based audits to achieve business objectives.
  • Tested the design and effectiveness of internal controls by completing walk-throughs of complex business processes.
  • Developed metrics used to determine inefficiencies and areas for improvement.
SYSTEMS ANALYST
July 1984 to March 1999
NATIONAL RAILWAYS OF ZIMBABWE - BULAWAYO, ZIMBABAWE
  • Developed and demonstrated prototype software, and participated in both operational analysis and software development.
  • Interacted with customers, both onsite and offsite, gathering requirements and data, writing and presenting briefings, a
  • Contributed to technical team activities (design, modeling, prototyping, coding, testing, and documentation) in full-life cycle of products
  • Work with the CRM Implementation Team to document process improvements.
  • Provide end-to-end data analysis, documentation to map data, workflow, and processes from disparate sources.
  • Worked with users to analyze current business processes and procedures to help identify gaps and areas for process improvement.
  • Worked with the user to define and document the "As-Is" and "To-Be" business processes, business rules, and assist the CRM Implementation Team in defining business process requirements and specifications.
  • Led a team of programmers in coding and testing on basis of test scenarios identified
  • Led quality assurance reviews to ensure development work was as per the standard.
  • Attended Change Advisory Board Meetings to present changes and managed Change Control documentation
  • Trained users to use systems
Academic Background
CISA : CERTIFIED INFORMATION SYSTEM AUDITOR, 2012ISACA - Rolling Meadows, Illinois, UNITED STATES
MBA : BUSINESS MANAGEMENT, 2000UNIVERSITY OF SOUTH AFRICA - Pretoria, Gauteng, SOUTH AFRICA
Bachelor of Arts : STATISTICS AND MATHEMATICS, 1982UNIVERSITY OF BOTSWANA AND SWAZILAND - Kwaluseni, Manzini, SWAZILAND
PRINCE2 : PROJECT MANAGEMENT, 2012APMG-INTERNATIONAL UK
ITIL FOUNDATION : IT SERVICE MANAGEMENT, 2011APMG-INTERNATIONALUK
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • PRETORIA PORTLAND CEMENT
  • NATIONAL RAILWAYS OF ZIMBABWE

School Attended

  • ISACA
  • UNIVERSITY OF SOUTH AFRICA
  • UNIVERSITY OF BOTSWANA AND SWAZILAND
  • APMG-INTERNATIONAL

Job Titles Held:

  • INFORMATION TECHNOLOGY MANAGER
  • SYSTEMS ADMINISTRATOR
  • SYSTEMS ANALYST

Degrees

  • CISA : CERTIFIED INFORMATION SYSTEM AUDITOR , 2012
    MBA : BUSINESS MANAGEMENT , 2000
    Bachelor of Arts : STATISTICS AND MATHEMATICS , 1982
    PRINCE2 : PROJECT MANAGEMENT , 2012
    ITIL FOUNDATION : IT SERVICE MANAGEMENT , 2011

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