INFORMATION TECHNOLOGY MANAGER Resume Example PRETORIA PORTLAND CEMENT

INFORMATION TECHNOLOGY MANAGER

Professional Profile

Versatile IT professional with more than 10 years experience applying people, process, problem and technical skills to improve individual, team and organizational performance
Vast knowledge of Enterprise Project Life-cycle methodology and IT Service Management which include two successful Enterprise Resource Planning Systems being System Application Program (SAP and Mincom Management Information System (MIMS)
Passionate about people development through purposeful mentorship and have motivated team members to earn significant IT Certifications in ORACLE, UNIX, Microsoft suite and SAP
Professionally recognized and received a top award for best implemented Enterprise Resource Planning System - SAP in 2007
Current CISA (Certified Information System Auditor )Certification as well as ITIL and Prince2 Certifications

Key Skills

Core Accomplishments

Directed multiple IT projects for Pretoria Portland Cement , each with more than 100 users.
Led a diverse team in the migration of Cobol-based legal systems to an integrated SAP platform
Took over an SAP Implementation project which was abandoned and $500 thousand over budget; revised project scope and plan which led to as successful implementation
Spearheaded a company-wide innovation initiative resulting in the introduction of an ITIL Based service desk in the company
Successfully managed changes to legacy systems to be Year 2000 compliant within time and budget
Successfully managed the integration of SAP and Weighman applications

Professional Experience

INFORMATION TECHNOLOGY MANAGER
April 2001 to July 2013PRETORIA PORTLAND CEMENT － BULAWAYO, Zimbabwe

Overseeing the team that supports the Information Technology Infrastructure catering for 300 users
Defining IT strategy and drafted a comprehensive road-map to align to Business Strategy .
Managing diverse teams, allocating resources to ongoing projects and enforcing deadlines in two Enterprise Resource Planning Implementations.
Hiring and training of team members comprising of Database Administrators, Network Administrators and Business Analysts
Developing procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
Defining project plans and deliverables and monitoring status of tasks.
Drafting action plans and leading meetings with department executives to review project status and proposed changes.
Managing IT projects annual budget of US$5.5 million to deliver projects on time and within scope
Delivering status reports to stakeholders for budgeting and planning purposes.
Serving as the single point of contact for project scheduling and Chairing the Change Advisory Board.
Coaching and mentoring team members to ensure relevant and up to date skills

SYSTEMS ADMINISTRATOR
April 1999 to August 2001PRETORIA PORTLAND CEMENT － BULAWAYO, ZIMBABWE

Coordinated hardware and software installations and upgrades to ensure efficient work performance in accordance with company policy.
Analyzed, logged and tracked complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
Coordinated and monitored troubleshooting to isolate and diagnose common system problems
Documented system events to ensure continuous functioning.
Coordinated testing, upgrade and configuration of system files and services.
Ensured changes were in accordance with appropriate operating procedures.
Utilized standard corporate tools to record changes, service requests, and problem activities for tracking purposes.
Added user accounts, troubleshot issues with users and monitored usage on the printing management system.
Troubleshot and resolved Internet connectivity and general software and hardware issues.
Identified product problems and strengths and collected data on the customer experience.
Completed regulatory, pre-implementation and risk-based audits to achieve business objectives.
Tested the design and effectiveness of internal controls by completing walk-throughs of complex business processes.
Developed metrics used to determine inefficiencies and areas for improvement.

SYSTEMS ANALYST
July 1984 to March 1999NATIONAL RAILWAYS OF ZIMBABWE － BULAWAYO, ZIMBABAWE

Developed and demonstrated prototype software, and participated in both operational analysis and software development.
Interacted with customers, both onsite and offsite, gathering requirements and data, writing and presenting briefings, a
Contributed to technical team activities (design, modeling, prototyping, coding, testing, and documentation) in full-life cycle of products
Work with the CRM Implementation Team to document process improvements.
Provide end-to-end data analysis, documentation to map data, workflow, and processes from disparate sources.
Worked with users to analyze current business processes and procedures to help identify gaps and areas for process improvement.
Worked with the user to define and document the "As-Is" and "To-Be" business processes, business rules, and assist the CRM Implementation Team in defining business process requirements and specifications.
Led a team of programmers in coding and testing on basis of test scenarios identified
Led quality assurance reviews to ensure development work was as per the standard.
Attended Change Advisory Board Meetings to present changes and managed Change Control documentation
Trained users to use systems

Academic Background

CISA : CERTIFIED INFORMATION SYSTEM AUDITOR, 2012ISACA － Rolling Meadows, Illinois, UNITED STATES

MBA : BUSINESS MANAGEMENT, 2000UNIVERSITY OF SOUTH AFRICA － Pretoria, Gauteng, SOUTH AFRICA

Bachelor of Arts : STATISTICS AND MATHEMATICS, 1982UNIVERSITY OF BOTSWANA AND SWAZILAND － Kwaluseni, Manzini, SWAZILAND

PRINCE2 : PROJECT MANAGEMENT, 2012APMG-INTERNATIONAL UK

ITIL FOUNDATION : IT SERVICE MANAGEMENT, 2011APMG-INTERNATIONALUK

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

CISA : CERTIFIED INFORMATION SYSTEM AUDITOR , 2012
MBA : BUSINESS MANAGEMENT , 2000
Bachelor of Arts : STATISTICS AND MATHEMATICS , 1982
PRINCE2 : PROJECT MANAGEMENT , 2012
ITIL FOUNDATION : IT SERVICE MANAGEMENT , 2011