Information Technology Manager Resume Example

Strategic Information Technology Manager skilled in guiding the organization's navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Passionate about creating and delivering the vision for the organization's technology needs and goals. Demonstrated ability to translate technical requirements to business solutions. Excellent interpersonal skills-building positive relationships with internal and external stakeholders.

• Promoted to IT Director.
• System Upgrade - Created and drove infrastructure migration strategy to begin the transformation of legacy on-premises technologies to a modern cloud solution built upon enterprise-grade architecture.
• Received the highest accolades from department leaders for delivering outstanding support to users in the organization and customers.
• I took over a high-level database migration project after the database manager who had all of the institutional knowledge unexpectedly passed away. I had to come up with the resource and plan within a short time to meet the launch date.
• Implement an effective proactive user security awareness training program which resulted in no compromised accounts during my tenure at the organization.
• Problem Resolution - Handled all internal technical support instead of relying on external 3rd party IT consulting companies to reduce the organization's expenditures.
• Spearheaded five successful website migrations.
• Setup and implement a secure Firewall using PfSense which provides web filtering, NAT, and WAN Failover.
• Created a Group Calendar using an iCalserver which makes it easier for users to check co-worker's availability.
• Virtualized all of the organization's Windows and Linux physical servers to use Linux KVM on Proxmox Hypervisors.
• Managed and maintained a Debian Linux IMAP server for 15 years before migrating user mailboxes to Exchange Online.
• Managed and maintained company Linux Apache MySQL and PHP webservers on AWS Lightsail.
• Written articles published in the organization's magazine publication.
• Planned and implemented the successful migration of two organization's legacy on-premises Windows infrastructure to Office 365 Enterprise.
• Delivered an effective integration of Single Sign-On between AMS and company website to facilitate member sign-ins to manage their account or access member-only content using one-login.
• Played a key role in transitioning user's Windows workstations to all macOS.
• Developed and implemented a floral eCommerce website on a Wordpress / Woocommerce platform to work with a POS system.
• Develop and implemented a cost-effective VOIP solution by utilizing Microsoft Cloud-PBX integrated with Microsoft Teams.
• Created an internal Knowledge library to serve as the repository where internal users can share how-tos covering processes of each department's operations for business continuity purposes.