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Summary
Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation and development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis
Highlights
Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation & · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation & Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop & Fusion · PHP / Database connection · iPhoto · Course Management Software
Experience
01/2012 to CurrentInformation Technology Instructor ...................................................................................................................Mountainland Applied Technology College | City, STATE,
Manage student learning needs.
Create Curriculum for IT Program.
Manage two part time instructors.
Teach three classes of twenty-two students each class per day.
Manage open entry/open exit curriculum for all training in the program.
Verify training outcome reports to maintain COE standards.
Data metric analysis of student progress throughout the course.
Answer questions of potential students and parents.
Review and update training standards as needed.
New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement.
01/2010 to 01/2012Help Desk Manager  Campus D .....................................................................................................................Utah Department Of Technology Services | City, STATE,
Manage incoming troubleshooting calls from four state agencies.
Assisted help desk staff members in resolving customer requests with first call resolution.
Create and specify computer standards for the Utah Dept.
of Health.
Trained fourteen help desk staff members on help desk phone client installation and usage.
Software management for Dept.
of Health.
Manage new user creation procedure for state departments of Health & Natural Resources.
Created new user training documentation for thirty help desk staff members in the State of Utah.
Provide remote control support for customers throughout the state.
Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively.
01/2009 to 01/2010Media Designer ..................................................................................................................................................Emergency Preparedness Program Utah Department Of Health | City, STATE,
Prepare training curriculum for preparedness trainings.
Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings.
Coordinated information technology needs for fifty preparedness staff members.
Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings.
Served as technical lead staff member for the Utah Department of Health's training and education center.
01/2002 to 01/2009Technical Support Specialist ............................................................................................................................Technology Services Utah Department Of Health | City, STATE,
Provided advanced level technical support for department staff in computer repair and service.
Inventory control for department of health hardware.
Created Technology standards for division of Health systems improvement.
Served on advisory committee for mobile device policy creation.
Updated department travel system from paper to online.
Education
Expected in 2012Masters of Education | Learning & TechnologyDoctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University, , GPA: Learning & Technology
Expected in Bachelor of Science | Information Technology Management, , GPA: Information Technology Management
Expected in 2010B.S. ......... | Western Governor's University, , GPA:
Expected in Associate of Applied Science | Multimedia Technologies, , GPA: Multimedia Technologies
Expected in 2003A.A.S ......................... | Utah Valley University, , GPA:
Skills
Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring
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School Attended
Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University
Western Governor's University
Utah Valley University
Job Titles Held:
Information Technology Instructor ...................................................................................................................
Help Desk Manager  Campus D .....................................................................................................................
Media Designer ..................................................................................................................................................
Technical Support Specialist ............................................................................................................................
