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information technology resume example with 5 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyze data, ensure security, organize and classify, maintain records and contribute to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Knowledgeable Information technology professional with background in project management, business and systems analysis, installation and configuration. Over (3) years of experience in deskside and remote technical support. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Detail-oriented Computer Technician with [2] years of high-quality technical service experience in large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing full range of desktop, laptop, multifunction printers, Microsoft Office products, Blackberries and Remote Support Tools.

Skills
  • Information technology literacy skills
  • Information security technology
  • Adept in technology
  • System information
  • Providing information
  • Gathering information
  • Information management
  • Technology-based curriculum
  • Information analysis techniques
  • Informational mapping
  • Information security
  • Public information research
  • Technology development
  • Information verification
  • Information transmission management
  • Sensitive information handling
Work History
10/2014 to 03/2016
INFORMATION TECHNOLOGY Year Up Barrington, RI,
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
  • Closely collaborated with project members to identify and quickly address problems.
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Delivered effective integrations of warehouse management system software applications so that tasks could be centrally managed.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
05/2012 to 08/2014
Customer Service Representative Agilent Technologies, Inc. Sacramento, CA,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to [10] calls in queue per minute.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Educated customers on promotions to enhance sales.
  • Compiled customer feedback and recommended service delivery improvements to management.
04/2011 to 12/2013
Call Center Representative Jordan's Furniture Brockton, MA,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Responded to average of 100 calls on behavior helpline during each shift
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Recommended [Product or Service] to customers, thoroughly explaining details
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge
  • Communicated with customers to assess and address individual needs, providing timely and quality support via BOP systems
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Answered customer questions regarding merchandise and pricing
01/2011 to 12/2012
Information Management Officer Xator Bethesda, MD,
  • Worked with team members and other personnel to coordinate and deploy personnel and resources.
  • Oversaw facility and system updates and enhancements to keep operations in line with current demands.
  • Kept communication equipment functional and ready for any need.
  • Conducted training and change management processes to improve operations.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Determined and recommended methods to address improvement opportunities.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Researched competitive solutions and maintained competitive market comparisons and evaluations.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Developed and executed plans to monitor standard process adherence.
Education
Expected in 01/2013
Bachelor of Arts: Information Technology
MAKERERE UNIVERSITY - UGANDA ,
GPA:
Expected in 03/2008
High School Diploma:
KINAWA HIGH SCHOOL - UGANDA,
GPA:

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Resume Overview

School Attended

  • MAKERERE UNIVERSITY
  • KINAWA HIGH SCHOOL

Job Titles Held:

  • INFORMATION TECHNOLOGY
  • Customer Service Representative
  • Call Center Representative
  • Information Management Officer

Degrees

  • Bachelor of Arts
  • High School Diploma

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