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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
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  • single:
Summary

Solutions-oriented [Job Title] possessing a unique combination of skills, including business analysis, quality assurance testing and applications development experience in top-tier [Organization type] organizations.

Highlights
  • Business process improvement
  • Business systems analysis
  • Functional requirements
  • User acceptance testing
  • Requirements gathering
  • Talented public speaker
  • Superb communication skills
  • Advanced problem solving abilities
  • Project management
  • Scope and project definition
Accomplishments
  • Designed a cutting-edge human resources solution for a Fortune 100 company.
  • Designed and delivered [Number] new project plans per [Time period] for projects budgeted at more than $[Number].
  • Led a [Number]-person team of multi-country analysts in completing the $[Number]-budget [Project name] project.
Experience
Information Technology/Administrative Systems Group, 1998 - 10/2002
Copper Mountain Community College District Joshua Tree, CA,

Financial Aid Business Analyst/Information Systems Support Specialist ➢ Maintain a thorough knowledge of federal, state and institutional policies and regulations affecting all four MSU campuses. ➢ Team leader and manager for the financial aid module of the Banner system for the financial aid offices on the four campuses of MSU. ➢ Coordinate upgrade time lines and determine system-wide priorities and objectives in conjunction with other module team leaders. ➢ Analyze FA office policy and Banner setup/procedures to assist in developing common standards and best practices across the four campuses. ➢ Develop programs to produce federal, state, institutional and other miscellaneous ad hoc reports for all four campuses. ➢ Handle problem resolution and troubleshooting of all computer systems used by the FA module including issues with Banner, SQL, Microsoft Access, SAIG, FTP, Unix, Scholarnet, etc. ➢ Liaison between the FA functional users, the Information Technology department and the SCT action line. ➢ Develop testing plans for upgrades and coordinate testing among the four campuses and other Banner modules.

Financial Aid Specialist, 01/1995 - 01/1998
State Of Georgia Tignall, GA, ➢ Assisted in financial aid policy and procedure development and implementation. ➢ Maintained a thorough knowledge of all federal, state and institutional financial aid policies and regulations. ➢ Reviewed student files, awarded and adjusted financial aid awards, answered student questions and assisted them in the financial aid application process. ➢ Processed student loan applications, pell payment files, dataload and correction files. ➢ Processed all transmissions with the Department of Ed and other outside agencies. ➢ Analyzed, developed, enhanced and maintained the Office of Financial Aid computer systems and processes. ➢ Developed and prepared reports for federal, state and institutional financial aid reporting. ➢ Developed all publications, forms and consumer information for the office. ➢ Presented numerous high school night presentations to various high schools in the community. ➢ Served as liaison between the Office of Financial Aid and the Information Technology department system analysts. ➢ Certified enrollment and monitored satisfactory progress for all veterans at the College of Technology.
Administrative Assistant I, 01/1991 - 01/1993
State Of Oklahoma Lawton, OK, ➢ Maintained knowledge of financial aid, admission and transfer procedures for institutions within the Montana University System. ➢ Answered student questions and assisted them with the financial aid and admission processes. ➢ Prepared monthly, quarterly and annual reports for counselors, Department of Ed and post-secondary institutions. ➢ Created and maintained database for more than 2,000 clients annually.
Secretary I, 01/1989 - 01/1991
The University Of Montana City, STATE, ➢ Maintained a thorough knowledge of all federal, state, and institutional financial aid policies and regulations. ➢ Answered student questions and assisted them in the financial aid application process. ➢ Processed financial aid transcripts. ➢ Assisted student walk-ins and phone inquiries.
Education
Bachelor of Science: Business Administration, Finance and Management, Expected in 1994
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The University of Montana - Missoula, Montana
GPA:
1994 The University of Montana Missoula, Montana Bachelor of Science/Business Administration Emphasis in Finance and Management
Associate of Science: Business Administration, Expected in 1992
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Northern Montana College - Havre, Montana
GPA:
1992 Northern Montana College Havre, Montana Associate of Science/Business Administration
Certifications

SFA

Professional Affiliations
Montana Association of Student Financial Aid Administrators (MASFAA)
Presentations
Presented numerous high school night presentations to various high schools in the community
Skills
Financial Aid, Liaison, Access, Best Practices, Ftp, Microsoft Access, Ms Access, Problem Resolution, Sql, Systems Support, Testing, Unix, Progress, Transmissions, Administrative Assistant, Clients, Database, Secretary, Accounts Receivable, Award, Credit, Customer Service, Oracle, Oracle Forms, Pl/sql, Receptionist, Retail Sales, Sct Banner, Sfa, Staff Training, Sunguard Sct, Training, Visual Basic, Finance, Associate

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Resume Overview

School Attended

  • The University of Montana
  • Northern Montana College

Job Titles Held:

  • Information Technology/Administrative Systems Group
  • Financial Aid Specialist
  • Administrative Assistant I
  • Secretary I

Degrees

  • Bachelor of Science
  • Associate of Science

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