Information Technology/Administrative Systems Group Resume Example Montana State University

INFORMATION TECHNOLOGY/ADMINISTRATIVE SYSTEMS GROUP

Summary

Solutions-oriented [Job Title] possessing a unique combination of skills, including business analysis, quality assurance testing and applications development experience in top-tier [Organization type] organizations.

Highlights

Business process improvement
Business systems analysis
Functional requirements
User acceptance testing
Requirements gathering

Talented public speaker
Superb communication skills
Advanced problem solving abilities
Project management
Scope and project definition

Accomplishments

Designed a cutting-edge human resources solution for a Fortune 100 company.
Designed and delivered [Number] new project plans per [Time period] for projects budgeted at more than $[Number].
Led a [Number]-person team of multi-country analysts in completing the $[Number]-budget [Project name] project.

Experience

Information Technology/Administrative Systems GroupJan 1998 to Nov 2002
Montana State University － Great Falls, Montana

Financial Aid Business Analyst/Information Systems Support Specialist ➢ Maintain a thorough knowledge of federal, state and institutional policies and regulations affecting all four MSU campuses. ➢ Team leader and manager for the financial aid module of the Banner system for the financial aid offices on the four campuses of MSU. ➢ Coordinate upgrade time lines and determine system-wide priorities and objectives in conjunction with other module team leaders. ➢ Analyze FA office policy and Banner setup/procedures to assist in developing common standards and best practices across the four campuses. ➢ Develop programs to produce federal, state, institutional and other miscellaneous ad hoc reports for all four campuses. ➢ Handle problem resolution and troubleshooting of all computer systems used by the FA module including issues with Banner, SQL, Microsoft Access, SAIG, FTP, Unix, Scholarnet, etc. ➢ Liaison between the FA functional users, the Information Technology department and the SCT action line. ➢ Develop testing plans for upgrades and coordinate testing among the four campuses and other Banner modules.

Financial Aid SpecialistJan 1995 to Jan 1998
Montana State University Great Falls College of Technology － Great Falls, Montana➢ Assisted in financial aid policy and procedure development and implementation. ➢ Maintained a thorough knowledge of all federal, state and institutional financial aid policies and regulations. ➢ Reviewed student files, awarded and adjusted financial aid awards, answered student questions and assisted them in the financial aid application process. ➢ Processed student loan applications, pell payment files, dataload and correction files. ➢ Processed all transmissions with the Department of Ed and other outside agencies. ➢ Analyzed, developed, enhanced and maintained the Office of Financial Aid computer systems and processes. ➢ Developed and prepared reports for federal, state and institutional financial aid reporting. ➢ Developed all publications, forms and consumer information for the office. ➢ Presented numerous high school night presentations to various high schools in the community. ➢ Served as liaison between the Office of Financial Aid and the Information Technology department system analysts. ➢ Certified enrollment and monitored satisfactory progress for all veterans at the College of Technology.

Administrative Assistant IJan 1991 to Jan 1993
Northern Montana College － Havre, Montana➢ Maintained knowledge of financial aid, admission and transfer procedures for institutions within the Montana University System. ➢ Answered student questions and assisted them with the financial aid and admission processes. ➢ Prepared monthly, quarterly and annual reports for counselors, Department of Ed and post-secondary institutions. ➢ Created and maintained database for more than 2,000 clients annually.

Secretary IJan 1989 to Jan 1991
The University of Montana － Missoula, Montana➢ Maintained a thorough knowledge of all federal, state, and institutional financial aid policies and regulations. ➢ Answered student questions and assisted them in the financial aid application process. ➢ Processed financial aid transcripts. ➢ Assisted student walk-ins and phone inquiries.

Education

Bachelor of Science, Business Administration, Finance and Management1994The University of Montana － Missoula, Montana, US1994 The University of Montana Missoula, Montana Bachelor of Science/Business Administration Emphasis in Finance and Management

Associate of Science, Business Administration1992Northern Montana College － Havre, Montana, US1992 Northern Montana College Havre, Montana Associate of Science/Business Administration

Certifications

SFA

Professional Affiliations

Montana Association of Student Financial Aid Administrators (MASFAA)

Presentations

Presented numerous high school night presentations to various high schools in the community

Skills

Financial Aid, Liaison, Access, Best Practices, Ftp, Microsoft Access, Ms Access, Problem Resolution, Sql, Systems Support, Testing, Unix, Progress, Transmissions, Administrative Assistant, Clients, Database, Secretary, Accounts Receivable, Award, Credit, Customer Service, Oracle, Oracle Forms, Pl/sql, Receptionist, Retail Sales, Sct Banner, Sfa, Staff Training, Sunguard Sct, Training, Visual Basic, Finance, Associate

Resume Overview

Companies Worked For:

Montana State University
Montana State University Great Falls College of Technology
Northern Montana College
The University of Montana

School Attended

The University of Montana
Northern Montana College

Job Titles Held:

Information Technology/Administrative Systems Group
Financial Aid Specialist
Administrative Assistant I
Secretary I

Degrees

Bachelor of Science , Business Administration, Finance and Management 1994
Associate of Science , Business Administration 1992

Information Technology/Administrative Systems Group Resume Example

Resume Score: 90%

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