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Information Systems Training Specialist Resume Example

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INFORMATION SYSTEMS TRAINING SPECIALIST
Professional Summary

Experienced Office Management and Administration Professional with over 12 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Relationship building
  • Documentation and control
  • Payroll and budgeting
  • Team leadership
  • Workflow planning
  • Account reconciliation
  • Program management
  • Regulatory compliance
  • Database administration
  • Credit and collections
  • Staff management
  • Data management
  • Data entry
  • Bookkeeping
  • Accounts payable and receivable
  • Scheduling
  • Business Administration
Work History
Information Systems Training Specialist, 10/2018 to Current
 US Department Of Labor Federal Black Lung Division – Charleston, WV
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Business Office Manager/VA Certifying Rep, 01/2009 to 10/2017
 Strayer University – Scott Depot, WV
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Education Center Counselor, 08/2007 to 06/2008
 City Colleges Of Chicago – Brussels , Belgium
  • Worked with individual students to create plans for success through removing personal, academic, vocational and behavioral issues.
  • Completed performance evaluations and observational reports for each teacher.
  • Conducted surveys with students upon course completion to gather feedback for improvement.
  • Performed administrative duties for Education Department including answering phones and maintaining student records.
  • Supported admissions process including application review and student registration.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Fitness Instructor/Accounts Receivable/Assistant, 08/2003 to 07/2005
 Curves For Women – Lake RIdge , VA
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Conducted on-site seminars and workshops to generate interest in new club activities.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Educated clients on effective ways to exercise while on business travel, at home and on vacation.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
Education
Master of Science: Management Information Systems, Expected in 07/2021
 Strayer University - Fredericksburg, VA
Master of Science: Project Management, 09/2017
 Strayer University - Scott Depot, Wv
Master of Science: Human Resource Generalist, 12/2014
 Strayer University - Scott Depot, WV
Bachelors of Science: Management Studies, 05/2008
 University of Maryland University College Europe - Heidelburg, Germany
Associate of Science: Architecture El Paso Community College - El Paso, TX
Additional Information
  • Current Federal Background Check in place and Federal Clearance.
  • HONORS AND SPECIAL SKILLS , Deans List for all semesters at El Paso Community College; Graduated Phi Theta Kappa Honor Society from El Paso Community College;
  • July 2004 Completed advanced training course for the operation of a Curves Franchise August 2007 Received Military Clearance to work with DoD computer system
  • October 2005 to Volunteer Consignment Shop President, cashier, consignor, PCS June 2008 Manager, and Consignment Room Manager. Duties include pricing, displaying, marking down and approval of consignments submitted for community of over 2100 soldiers and family members. September 2002 Volunteer Cub Scout Pack 1353. Co-den Leader and Den Mother. to May 2003 Supervised Den and special events and helped to plan Blue and Gold Banquet for troop of over thirty scouts and their families. Chairperson for popcorn fund raiser.
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Resume Overview

Companies Worked For:

  • US Department Of Labor Federal Black Lung Division
  • Strayer University
  • City Colleges Of Chicago
  • Curves For Women

School Attended

  • Strayer University
  • University of Maryland University College Europe
  • El Paso Community College

Job Titles Held:

  • Information Systems Training Specialist
  • Business Office Manager/VA Certifying Rep
  • Education Center Counselor
  • Fitness Instructor/Accounts Receivable/Assistant

Degrees

  • Master of Science : Management Information Systems , Expected in 07/2021
    Master of Science : Project Management , 09/2017
    Master of Science : Human Resource Generalist , 12/2014
    Bachelors of Science : Management Studies , 05/2008
    Associate of Science : Architecture

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