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information systems technician resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable Information Systems Technicians adept at technical troubleshooting and user training. Effective at analyzing issues, developing solutions and managing escalations for advanced problems. Known for great success and top-notch prowess. Skilled Manager with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Computer Hardware. Hardworking Information Systems Technician offering 20 years of success in hardware and software installation and configuration. Extensive experience with diverse applications, operating systems and platforms Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Communication Watch Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Information System Management and training in Customer service. Motivated to learn, grow and excel in Customer Support. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient Communicator thrives setting up and maintaining stations, training users and supporting pivotal process improvements to Information systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources. Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Successful at problem-solving computer-related and network problems with an efficient and organized approach. Specializing in stressful environments and well-versed in adapting to the latest updates. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Skills
  • Problem Solving
  • Performance Monitoring and Optimization
  • User Support
  • Controls Recordkeeping
  • Security Needs Assessment
  • Network Security
  • Team Collaboration
  • Virus Protection
  • Verbal and Written Communication
  • Technical Troubleshooting
  • Decision Making
  • Automation Management
  • Project Management
Education
North Central High School Kershaw, SC, Expected in 06/1990 High School Diploma : - GPA :
Work History
New River Community And Technical College - Information Systems Technician
Lewisburg, WV, 04/2010 - 04/2022
  • Monitored 8 web servers, network connections, firewalls, and corporate filters to maintain maximum uptime and functionality.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Handled initial troubleshooting and escalation of service requests.
  • Trained end-users on Microsoft Outlook and Word use, functionality, and application to business problems.
  • Used ticketing systems to manage and process support actions and requests.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Assisted customers with product selection based on stated needs, proposed use, and budget.
  • Installed, configured, and patched user hardware and software.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Implemented security policies and distributed updates to end-users.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
  • Attended regular client meetings to report project progress and address questions.
  • Monitored 8 Mail servers, network connections, firewalls, and corporate filters to maintain maximum uptime and functionality
Geo Group Inc. - Drug and Alcohol Counselor
Jena, LA, 02/2006 - 03/2010
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Was responsible for conducting monthly drug test for command of 250 personnel.
United States Navy, USN - Cytology Manager
City, STATE, 03/2006 - 03/2009
  • Safeguard communications by providing consistent device and network security.
  • Tested equipment, networks, and servers for signal strength and security vulnerabilities using specialized equipment.
  • Delivered communications systems and networks to around 125 personnel.
  • Logged information for reporting purposes.
  • Maintained strict confidentiality of information.
  • Assigned lower-level custody staff to best-suited posts.
  • Oversaw utilities manual records to perform stock control and accounting duties.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Assisted in conducting fire drills and evacuating buildings.
  • Operated surveillance radar, communication systems, and identification equipment.

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Resume Overview

School Attended

  • North Central High School

Job Titles Held:

  • Information Systems Technician
  • Drug and Alcohol Counselor
  • Cytology Manager

Degrees

  • High School Diploma

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