Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

History of maintaining equipment, updating software and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities.

Proficient Information Systems Technician successful at troubleshooting technical issues and training end users. Skilled in problem-solving and solution management. Looking for a long-term position with a growing team.

  • Software management
  • System diagnostics
  • Network administration
  • Equipment maintenance
  • Troubleshooting skills
  • Technical troubleshooting
  • Hardware configuration
  • Call center experience
  • Software upgrades
  • Equipment repair
  • Application installations
  • Service desk support
  • Hardware upgrades
  • Exceptional telephone etiquette
  • Customer support needs assessment
  • Computer maintenance
Information Systems Technician, 01/2010 to 08/2013
Nes AssociatesNewington, VA,
  • 2010-2012
  • Provided IT and AV technical support for on ship technical systems
  • Performed continuous assessments of network structure, business content filters and security firewalls on board USS Enterprise.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices on board USS Enterprise.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various divisions on board USS Enterprise.
  • Provided support for Technical systems during two combat tours in operation Enduring Freedom.
  • 2012-2013
  • Stationed At NAS San Diego Provided support for all of west coat fleet Ship to Shore communications.
  • Maintained and upgraded servers.
  • Handled message Traffic for critical and non-critical communication types.
  • Monitored fleet feeds.
  • Account management for TS/SCI account users.
  • Deployed, Maintained, Upgraded all hardware.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
Security Supervisor, 09/2013 to 01/2015
Dk SecurityHastings, MI,
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Led security team and contributed to on-call shifts.
  • Trained new security officers on safety protocols and company standards.
  • Recorded required data for incident reports and files quickly and accurately.
  • Supervised property entrances and exits and monitored employee safety.
  • Recommended improvements in security systems and procedures.
  • Provided security team leadership and contributed to on-call duties.
  • Minimized security incidents through constant consistent application of security protocols enforced by highly trained professional officers.
Tier 1 Support Technician, 06/2015 to 06/2016
Nes AssociatesTyndall Air Force Base, FL,
  • Repaired hardware components on networks, including firewalls, routers, modem and Switch devices for Hospitality accounts across the nation.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Assisted in technical support process refinement to improve customer service and support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Performed daily maintenance of computer systems to keep network processes fluid.
Information Systems Technician, 02/2017 to 01/XXX0
Ifuse (ProMedica Toledo HospitalCity, STATE,

Contract employee dedicated to accomplishing assigned tasks. in a timely manner.

Deployed Windows 10 system upgraded ProMedica wide including hardware Dell Optiplex 7010 And Lenovo tiny m9 series models.

Handled the Ticket queue assisting clients with technical support on both the software and hardware side.

  • Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
  • Supported customers with online billing, access and account issues thru the Epic Billing system with US Bank.

Assigned Software specific AD groups through the Citrix Active directory

  • Provided local and remote Tier 1 IT support for hardware and software to company personnel.
  • Maintained and controlled server room, wireless network, and server infrastructure; managed audiovisual equipment, including projectors, laptops, and video conferencing equipment.
Education and Training
GED: , Expected in 05/2009
Roy C. Start High School - Toledo, OH,
Certificate of Completion: Information Technology, Expected in 07/2010
IT A School - Pensacola, FL,

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Resume Overview

School Attended

  • Roy C. Start High School
  • IT A School

Job Titles Held:

  • Information Systems Technician
  • Security Supervisor
  • Tier 1 Support Technician
  • Information Systems Technician


  • GED
  • Certificate of Completion

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