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information systems supervisor resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Information Technology Manager with 21 years of honorable service with United States Army. Broad understanding of technical, business, management and policy aspects of information security. Makes critical business decisions for organization. Highly motivated, reliable, diligent, meticulous and adaptable to changing environments. Experienced with a demonstrated history of over 15 years of IT knowledge. Skilled in Information Systems, Help Desk Administration, Windows Server 2012R2, 2016, Windows 10, Analytical Skills, Government, and Operational Planning. Powerful information technology professional with a Bachelor’s Degree in Information Technology from University of Phoenix. Devoted to customer satisfaction with focused delivery of technical results. An established leader in directing operations, maintenance, and support of complex systems. Active Top-Secret w/SCI, CompTIA A+, SEC+ Certified. Currently perusing Masters in Science, Information Technology Management.

Skills
  • Project coordination
  • Business development support
  • Data management
  • Collaboration
  • Training & Development
  • Maintenance & Repair
Education and Training
Western Governors University Millcreek, Utah Expected in 01/2023 Master of Science : Information Technology Management - GPA :
University of Phoenix Tempe, AZ Expected in 01/2013 Bachelor of Science : Information Technology - GPA :
Certifications

CompTIA A+ Technician

CompTIA Security+

Experience
Six Flags, Corp. - Information Systems Supervisor
Jackson, NJ, 07/2018 - Current
  • Was the IT support for the Brigade Headquarters and five subordinate Battalions geographically dispersed across Texas
  • Planned, advised, and coordinated technical assistance for installation, systems analyst functions, unit level maintenance, and active management of multi-user information systems
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
  • Maintained, operated and accounted for tactical servers, Army Battle Command Systems; maintained serviceability of automation equipment more than $500,000.
  • Analyzed key process metrics and trends, conducting investigations to assist problem resolution and document resources.
Lockheed Martin - Information Technical Supervisor
Nellis Air Force Base, NV, 10/2014 - 07/2018
  • Supplied unit level maintenance and management of multi-user information processing systems; maintained, operated and accounted for tactical servers, Army Battle Command systems and users
  • Maintained accountability and serviceability of automation equipment more than $800,000
  • Worked with worldwide contingency deployment missions; plans, advises, coordinates, and provides technical assistance for the installation, operation, systems analyst function
  • Recommend improvements in security systems and procedures
  • COMSEC Manager for location, worked with Joint Worldwide Intelligence Communications System (JWICS), Secret Internet Protocol Router Network (SIPRNET)
  • Drove operational improvements which resulted in savings of $200,000 and improved profit margins
  • Senior Administrator for four Regions within the United States.
Butte County Environmental Health - Software Analyst
Oroville, CA, 08/2011 - 10/2014
  • The lead information systems manager for the Division G6, performed staff functions associated with the coordination of multi-user information systems for subordinate units located throughout the continental United States
  • Provided technical advice to command and staff concerning all aspects of information system operations maintenance and logistical support
  • Responsible for computer life cycle within our five regions, which consisted of over 1500 new laptops
  • Documented procedures and business processes and shared information with appropriate stakeholders.
United States Army Human Resources Command - Information Systems Analyst
City, STATE, 06/2010 - 08/2011
  • Designed, modifies and conducts maintenance on management tools that detect errors in the Total Army Personnel Management Database
  • Develop, designed and updated programs used by the Enlisted Personnel Management Directorate, which included Unit Resets and Unit Move Web Applications in support of the Army Force Generation model
  • Supervised the statistical information on the Stop Loss, Stop Move program; also runs beginning of the month Reports
  • Saved 3-man hours per iteration of the Unit Reset process by streamlining the code and process saving over 100-man hours
  • Processed 25 Stop Move iterations with 100% accuracy and accountability, ensuring deploying Units were at or above prescribed manning level
  • Streamlined our internal reporting process, cut out hours it takes to produce reports
Additional Information
  • AWARDS/ACHIEVEMENTS , Immediately upon assignment to the 321st Civil Affairs Brigade S6, SFC Claire spearheaded the road to success of the Mission Command Assessment Training III by correctly identifying shortcomings within the section. Despite possessing no prior experience with the communications equipment, he efficiently implemented a training plan resulting in an overall 17% increase in compliance. In a brief amount of time, he led his team to significant gains in the areas of SharePoint functionality and content by 85%, Battle Command Common Services (BCCS) by 67%, Data Dissemination Service (DDS) by 58%, Network Management (NETOPS) by 46%, Command Post of the Future (CPOF) by 38%, and Help Desk Operations by 25%.
Activities and Honors

Immediately upon assignment to the 321st Civil Affairs Brigade S6, SFC Claire spearheaded the road to success of the Mission Command Assessment Training III by correctly identifying shortcomings within the section. Despite possessing no prior experience with the communications equipment, he efficiently implemented a training plan resulting in an overall 17% increase in compliance.[SM1] In a brief amount of time, he led his team to significant gains in the areas of SharePoint functionality and content by 85%, Battle Command Common Services (BCCS) by 67%, Data Dissemination Service (DDS) by 58%, Network Management (NETOPS) by 46%, Command Post of the Future (CPOF) by 38%, and Help Desk Operations by 25%.

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Resume Overview

School Attended

  • Western Governors University
  • University of Phoenix

Job Titles Held:

  • Information Systems Supervisor
  • Information Technical Supervisor
  • Software Analyst
  • Information Systems Analyst

Degrees

  • Master of Science
  • Bachelor of Science

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