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Information Systems Specialist Ii resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Security Supervisor adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations.

Skills
  • Project management
  • Computer networking
  • Technical troubleshooting
  • Natural leader
  • Security personnel training
  • Weapons training
  • Record keeping and reporting
  • Corporate policies and procedures
Experience
02/2016 to Current
Information Systems Specialist II WV Division Of Corrections & Rehabilitation City, STATE,

Under general supervision, performs full-performance level work in selecting, installing, implementing and maintaining multiple platforms and multiple applications, in particular that associated with Local Area Network/Wide Area Networks, mid-range systems and/or large systems. Depending upon the assignment, may function as a resource for software support and/or develop a computer literacy curriculum and training for a large agency or multiple agencies. Troubleshoots problems which occur in various networked micro, mini and mainframe computer systems. trains users on proper procedures and usage of computer hardware and software and/or assists in development of customized user training. Evaluates and recommends software and upgrades. May specialize in a area of technical expertise such as networking technologies, data communications, hardware support, software support, training or information technology forensic examinations and conducting investigations of computerized accounting or other computerized records systems.

  • Restored malfunctioning devices to original functionality and replaced as necessary.
  • Instructed customers on device's proper use and maintenance.
  • Engaged in troubleshooting procedures in newly- and previously-installed security systems, consulting manuals and applying technical expertise to resolve performance issues.
  • Ran cables inside walls, within trenches and suspended in air in both residential dwellings and commercial buildings required for security system operation.
  • Troubleshot and resolved customer issues.
  • Soldered and otherwise connected wiring at panel locations to establish connections between systems components, incorporating up to 128 cameras and panels into single systems.
  • Previewed scheduled programs to verify signal functionality and transmission readiness.
  • Kept current on changes and developments on industry best practice and relevant technological advances to maintain optimal system operation and advise clients on latest developments.
  • Optimized event detection activities.
  • Installed wiring and panels and set configurations for security alarm systems, including intrusion, fire, access control and CCTV systems.
  • Ensured proper equipment functionality.
  • Conducted system tests to verify correct operation of newly installed components at both individual component and global system communication levels.
11/2006 to 02/2016
Correctional Officer III WV Division Of Corrections City, STATE,

Responsible for designing and installing new networked Local Area Network (LAN) CCTV Security Systems for the facility. Responsibilities include installation of CCTV hardware (i.e. cameras IP and Analog, network cable CAT5/CAT6, digital video recorders (DVR)/network video recorders (NVR), programming of DVR/NVRs with proper IP address (Static/Dynamic) Subnet mask and Default gateway, connect DVR/NVR to facilities main Local Area Network switch via Ethernet cable (CAT5/CAT6), configure staff desktop/laptop computers to access multiple DVR/NVRs via facilities LAN by installing proper software to communicate with DVR/NVR, provide technical support and train staff on proper use of DVR/NVR software used to access DVR/NVR via LAN). Maintain standalone and LAN connected Digital Video Recorders (DVR/NVR) by updating DVR/NVR operating systems software/hardware with current updates also updating staff desktop/laptop computers software to maintain LAN connections with each CCTV system, use diagnostic/monitoring software to review network operating system performance to identify problems and take appropriate corrective action to maintain proper connection to the LAN, conducts needs analysis for CCTV system/systems and makes suggestions for upgrades/improvements/repairs to CCTV/LAN systems, schedule and/or coordinate services provided by vendors. Works with purchasing agents to complete Request for Quote to provide cost analysis for new CCTV systems and upgrades to existing systems. Also responsible for downloading video of critical incidents and making copies of downloaded video for administrative staff for review and maintaining a digital library of all video for future reference. Armory Officer– Responsible for the overall operation of the Institutional Armory including providing a mechanism which ensures that firearms, chemical agents and related security items are stored in a secure but readily accessible depository. Armory Officer Duties include; provide secure storage, handling and accountability for firearms, ammunition, chemical agents and security equipment. Ensure that all weapons have been properly maintained and are in working order including a written record of maintenance of each firearm. Maintain an up to date inventory of all firearms, munitions, chemicals and security equipment which includes make, model, caliber, serial number, facility number and expiration date. Maintain an up to date inventory of all areas where firearms, munitions, chemical agents and/or security related equipment is stored. Key Control Officer – Maintain a current inventory of Primary Key Boxes, Secondary Key Boxes, Emergency Key Box, Key Blanks and Lock Cores. Maintain a log of all personal issue keys to employees through an established Master Key Control log and mapping system which includes the following, trade name and quantity of each key, padlock and cores, location of all key rings and locks, key ring number on which keys are located, detailed list of keys on each ring, all restricted keys and personnel authorized to draw each restricted ring and a list of all Emergency key rings and a color codes identification system of each Emergency key and emergency Lock. Inspect and repair locks to ensure proper and secure function of all facility locks. Duplicate and issues keys for entire facility staff to perform their daily duties. Maintain facilities five Key Watch Systems to ensure proper function of facilities daily operations. Key Watch Systems duties include entry, removal of all staff in the system as they are hired, transferred, terminated or resigns. Complete weekly reports of Key Watch System transactions. Keeps immediate supervisors informed of Key Control issues

  • Monitored multiple databases to keep track of all company inventory.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Engaged in troubleshooting procedures in newly- and previously-installed security systems, consulting manuals and applying technical expertise to resolve performance issues.
  • Installed wiring and panels and set configurations for security alarm systems, including intrusion, fire, access control and CCTV systems.
  • Kept current on changes and developments on industry best practice and relevant technological advances to maintain optimal system operation and advise clients on latest developments.
  • Built client relations through professional composure and technical expertise to establish personal and company rapport and cultivate contract retention.
  • Managed company-owned systems components and documentation in compliance with company policies, protecting proprietary information and company inventory.
  • Conducted system tests to verify correct operation of newly installed components at both individual component and global system communication levels.
  • Previewed scheduled programs to verify signal functionality and transmission readiness.
  • Operated console controls to regulate video transmission contrast, brightness and fidelity.
  • Ensured proper equipment functionality.
  • Completed new installations of components such as locks, handles and closers.
  • Cut new keys and duplicated existing ones by using key cutting machines.
  • Operated tools and devices to open locks when no key was available.
  • Maintained tools, equipment and work sites.
  • Kept supervisor informed of job progress and material requirements
07/1998 to 08/2003
Correctional Office I & II West Virginia Division Of Corrections City, STATE,

Conducts/assists with orientation or on-the-job training for beginning Correctional Officers. Reads and implements training materials; posts orders, administrative regulations; logs entries and memorandums. Obtains information from previous shift regarding activities occurring on that shift. Conducts/assists with offender intake/discharge procedures; observes, monitors and supervises offenders to detect unusual or prohibited behavior and maintains custody and control within the correctional facility. Performs counts at regular, or other, intervals to ensure offender accountability; transports offenders to and from correctional facilities; searches persons, personal property and areas; instructs and supervises offenders in performing assigned tasks. Maintains public safety and control of offenders by enforcing rules, regulations and state law; reports violations. Testifies at internal disciplinary hearings and in court. Interacts with offenders in order to facilitate development or improvement of living and social skills; reinforces positive behavior; listens and responds appropriately to offender requests, problems and complaints. Participates in staff, team and committee meetings.

  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Supervised inmates during day-to-day activities.
  • Processed inmates by completing paperwork, conducting searches and recording fingerprints.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Attended regular trainings and maintained appropriate certifications.
  • Completed facility protocols during emergency situations.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Detected potential threats from and to residents and quickly defused conflicts.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Education and Training
Expected in 06/1991
High School Diploma:
Tygarts Valley High School - Mill Creek, WV,
GPA:
Expected in 10/1998
:
West Virginia Division of Corrections Academy - Montgomery, WV,
GPA:

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Resume Overview

School Attended

  • Tygarts Valley High School
  • West Virginia Division of Corrections Academy

Job Titles Held:

  • Information Systems Specialist II
  • Correctional Officer III
  • Correctional Office I & II

Degrees

  • High School Diploma

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