Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly motivate, IT professional with significant success, identifying hardware versus software problems and performing the required corrective action; resolving simple and routine problems, questions, or complaints and provide support and guidance to customers. I currently hold IT certifications in Security+, Network+, Healthcare IT Technician, and A+, as well as a secret clearance.

  • Planning and coordination
  • Windows 10
  • Imaging (PXE)
  • 1909 Upgrades
  • Microsoft Word, Excel, Powerpoint
  • System Administration
  • Encryption
  • Telecommunications systems
  • O365
  • Certs Retrieval
  • Problem resolution
  • Customer service
  • Organization
  • MS Office
  • Administrative support
  • Process improvement
  • Team building
  • Inventory management
  • Hardware and Software configuration
  • Operational improvement
  • BMC Remedy
08/2020 to Current Information Systems Security Officer, System Admin Hersha Hospitality Management, Lp | Wichita Falls, TX,

As the Maneuver Center of Excellence (MCoE-G6), Information Systems Security Officer (ISSO) and System Administrator, I manage over 6,200 Active Directory users and computers, as well as their Army Training & Certification Tracking System (ATCTS) accounts. Safeguard the Army network system by ensuring users are cybersecurity trained and compliant before gaining access to the network. Manage accounts, network rights, and access to systems and equipment. Coordinates the installation, implementation, configuration, and support of system components. Maintains hardware and software inventory for tenant units. Prepares, distributes, and maintains the standard operating procedures (SOPs) on the security of automated systems operations, and security procedures and protocols governing network operations. Ensures procedures fully support the security integrity of automation and network operations, and comply with Public Law (Computer Security Act), Corps, Department of the Army (DA), and Department of Defense (DOD), GSA, National Security Agency (NSA), National Institute of Standards and Technology (NIST), and Federal Information Resources Management Regulations (FIRMR) security directives. Control access and connectivity to systems and the network. Suspends partially or completely, upon detection of actions which may affect the security of the network or systems. Removes suspensions of systems or network support/service privileges upon problem resolution. Reports any attempts to gain unauthorized access to sensitive defense information or any system failure or suspected defect which could lead to unauthorized disclosure to the facility manager and the Systems Security Manager. Takes measures to protect the physical facility. Identify hardware versus software problems and performing the required corrective action; Provide system administration and operating system support such as installing hardware, operating systems and software; creating and maintaining common shared folders or database on a storage drive; and maintaining control and access of data storage or space allocation for authorized users of management information systems.

03/2018 to 08/2020 Information Technology Support Specialist Engility Corporation | Elgin, IL,

Responsible for planning, developing, configuring, and maintaining computers in a classroom environment in support of TRADOC, United States Army Chaplain School (USACHCS) students and Navy Chaplains.

Customer support for system administration and network services in support of IT applications. Provide customer support and services for IT equipment, software, systems, interfaces and networks. Plan, develop and integrate operating systems, applications software, and hardware for lab/electronic classroom clients. Install and troubleshoot operating systems, application software and hardware for classrooms and labs; Assist with management and maintenance of network accounts, network rights, root access and administrator privileges to accounts; Manage and monitor physical lab/electronic classroom computers and printers and ensure operational readiness for classes. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. . Initiates and approves Requests for Services to the NEC and serves as the interface to the NEC for troubleshooting of IT equipment, software, or process failures for those IT equipment within the incumbent's area of responsibility. Wide range knowledge of computer hardware from a variety of computer configurations, models and manufacturers, monitors, printers, terminals, external drives, etc, and components to the needs of a variety of systems and software The primary management interface between USACHCS and the supported Directorates/Staff Offices. Consults with the supervisor on matters pertaining to time frames, scope of assignments, stages in the study or application process, and possible approaches on controversial or problematic situations. Prepares guides, SOPs, bulletins and fact sheets for distribution and use within the Garrison in performing IT operations and maintenance. Applies judgment to anticipate problems, research trends in state-of-the-art technology, and develop special adaptations to satisfy requirements Moderate physical effort when carrying or installing IT components. Attention to detail. Completing work independently that rarely requires editing or review by others. Resolve simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. Expressing facts and ideas in a clear, concise, convincing and organized manner; clearly conveying moderately complex ideas, concepts and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.

06/2015 to 11/2015 Network Analyst I (System Admin) Windstream Communications | City, STATE,

Responsible for providing first and second level operational support for Windstream’s broadband customers. These data customers are primarily residential or small and medium sized businesses, but may also include independent Internet Service Providers. The position will interface via phone, chat, and trouble ticketing systems with Windstream technicians and front-line technical service representatives. It will also directly interface via phone with business data customers, customer IT personnel, account team managers, and sales engineers. Work is performed in shifts within a 24x7Network Operations Center environment. Primary responsibilities include turning up new static IP broadband service in Windstream’s data network, configuring customer premise equipment, handling customer calls, and troubleshooting customer broadband problems. This position may also work with other service providers, engineering groups, and network operations groups to accomplish customer migrations, network changes, upgrades, and repairs. It will also include other duties/technologies as assigned. Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, and/or IP networks is desired. Good customer service skills are a necessary

02/2011 to 03/2014 Physical Security Department Of Defense | City, STATE,

Experience such as administrative, technical, clerical, military, or other work that involved following written procedures, rules, or regulations in contacts with coworkers, supervisors, or members of the public to provide a service, respond to inquiries, or obtain information.
Met objectives consistently, protecting critical resources, personnel and sensitive information valued over $1.2M while staying under budget for over 6 quarters. Effectively operated hardware and software equipment for security access verification which increased work flow proficiency.

Education and Training
Expected in 05/2017 Bachelor of Science | Information Security Limestone College, Gaffney, SC GPA:
  • Magna cum laude graduate
Expected in | Information Technology Midlands Technical College, West Columbia, SC GPA:

Growing Resources for Information Technology (GRIT) Scholarship Recipient
provide technical assistance to computer users; answer questions or resolve computer problems for clients in person, or via telephone or electronically; and provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. A+, Healthcare IT Technician, Network+, Security+, Installing & Configuring Windows Server 2012, Administering Windows Server 2012, Customer Service, Cisco Certified Entry Networking Technician, SQL Server Database Services, Application Server Administration, (SQL Query, SharePoint, Exchange) Exchange SharePoint Linux Virtualization Diagnostic Trouble Shooting Interpersonal Strategies for Success (Problem Solving, Teamwork, Decision Making, Customer Service)

Security+ (2014)
Network+ (2015)
A+ (2015)
ITILv3 Foundation (2014)
Healthcare IT

Expected in 12/2014 Associate of Applied Science | Information Technology (Networking) Savannah Technical College, Savannah, GA GPA:

Network Specialist program teaches how to build, maintain and troubleshoot computer networks
Skills taught include implementation of Microsoft operating systems, implementation of Microsoft servers, and networking Infrastructure
Prepares the student with the skills needed to perform personal computer troubleshooting and repair
IT analyst and Network and System Support Technician

  • CompTIA Network+
  • CompTIA A+ Technician
  • CompTIA Security+
  • ITIL
  • IT Healthcare

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School Attended

  • Limestone College
  • Midlands Technical College
  • Savannah Technical College

Job Titles Held:

  • Information Systems Security Officer, System Admin
  • Information Technology Support Specialist
  • Network Analyst I (System Admin)
  • Physical Security


  • Bachelor of Science
  • Some College (No Degree)
  • Associate of Applied Science

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