Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Dedicated and committed to creating and maintaining safe internal system operations and external data transmission policies to reduce liability and mitigate risks. Demonstrated strengths in leading internal data health and security initiatives at any scale.
Skills
Security planning
Infrastructure development
Planning and Coordination
Flexible & Adaptable
Customer Service
Project lifecycle management
Work History
09/2001 to 12/2019
Information Systems ManagerMoffatt & Nichol – Costa Mesa, CA,
Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
Prepared and maintained regular system assessment and evaluation documents, informing Clerk of Court and Judge of any discovered faults or discrepancies in operations.
Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
Reviewed existing technical specifications to identify and eliminate potential security flaws and weaknesses.
Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
Coordinated information technology projects, defined scope, and managed milestones.
Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
Oversaw development and implementation of improvements to support and network operations.
Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Spearheaded cost-saving efforts such as transitioning to cloud-based and virtualization of Court systems.
Provided remote troubleshooting and support for users.
12/1999 to 09/2001
Manager of Automation and TechnologyU.S. Courts – City, STATE,
Evaluated new product releases, add-on applications and supporting trends to improve and optimize marketing team performance.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing skills.
Promote exceptional customer service and create positive environment for employees and clients.
Attained improvement in technical project delivery processes by leading global infrastructure engineering project management process improvement.
Identified and diminished performance gaps by coaching and supervising subordinates.
Implemented and executed reviews of computer systems for compliance with state and federal regulations.
Recruited and developed employees for the Information Technology department.
Prepared quotes for new products and services and composed budgets.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Launched quality assurance practices for each phase of development.
Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Communicated best practices among on-site and external personnel to align efforts and goals.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Established team priorities, maintained schedules and monitored performance.
Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
04/1987 to 12/1999
Case Administrator, Systems ManagerU.S. Courts – City, STATE,
Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
Managed systems infrastructure at the Federal Courthouse, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
Responded to incidents quickly, troubleshot problems and corrected faults.
Spoke at industry events and conferences, sharing systems management techniques.
Oversaw internal reporting protocols for system malfunction incidents, designing pre-rendered incident report formats to streamline response measures.
Wrote and updated technical documentation covering system components.
Created and maintained policy documentation detailing best practices and inherent goals.
Administered system controls, databases and networks.
Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
Education
Expected in 12/1986
Bachelor of Science: Computer Science, Criminal Justice West Virginia University, Fairmont State College - Morgantown, WV - Fairmont WV, GPA:
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