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information systems manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Intelligent IT Manager with record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects. Proven history of successfully translating technical requirements into business solutions.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Strong technical and functional proficiency in C#, Microsoft Dynamics Great Plains, Salesforce, Microsoft Sharepoint, Microsoft SQL Server, SQL Server Reporting Services with passion for utilizing excellent communication to foster company rapport.

Proficient in technical software, languages and tools, and learns new strategies quickly. Collaborative and team-oriented with first-rate oral and written communication, complex problem-solving, and decision-making abilities.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Leadership
  • Supervision
  • Project coordination
  • Business development support
  • Relationship building
  • Data management
  • Decision-making
  • Budgeting and forecasting
  • Time, Team and Project management
  • Critical thinking
  • Issue and conflict resolution
  • Contract development and management
  • Troubleshooting
  • Multitasking
  • Team building
  • Interface design and implementation
  • Requirements analysis and design phases
  • Application development
  • SDLC processes
  • System Administration
  • Cross-functional teamwork
  • Fluent in C, C++, C#
  • Tools customization
  • Software architecture
  • Testing, debugging and deployment
  • Efficient data management
  • Design and development
  • Microsoft SQL expert
  • Relational database models and SQL
  • Writing queries
  • Database administration
  • Continuous process improvement
  • Data conversion and migration
  • Test development
  • Systems and automation applications
  • Salesforce development and design
  • CRM workflow development
  • SalesForce UI development
  • Proficient in HTML
  • Dashboard creation

Experience
01/2012 to Current
Information Systems Manager National Indemnity Company Valencia, CA,
  • Managed implementation of application developments by collaborating with overseas technical teams.
  • Oversaw data migration, new implementation projects, including requirements analysis, milestone management and stakeholder relations.
  • Improved user-friendliness of Microsoft Dynamics Great Plains, Salesforce and In house developed Project Management System by providing constant IT support.
  • Connected with customers to explain system changes and integrate customer feedback into improvement processes.
  • Examined established systems for invoicing, accounting, reporting and data abilities and provided updates to top management team.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
  • Supported IT application development, application support, system integration and system administration projects
10/2010 to 01/2012
Technical Lead Concord Group Insurance Concord, NH,
  • Troubleshot and resolved problems with programs and systems.
  • Drafted high-level project outlines and documentation for distribution to internal participants and external stakeholders.
  • Performed peer reviews of technical projects, providing feedback to production staff and senior personnel.
  • Collaborated with engineers to produce timelines, production roadmaps and scenario plans.
  • Employed object-oriented development, data modeling and pre-existing design patterns.
  • Guided personnel on overall project direction and alignment with prescribed business goals.
  • Participated in designing diagnostics and quality assurance frameworks to analyze completed solutions.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Kept resources current, organized and maintained in optimal condition.
  • Coordinated installation of updated computer programs and systems.
  • Devised technology-based solutions to meet range of operational needs.
  • Expanded systems with new features and structural components.
  • Directed 4-person team of personnel specializing in executing planned technical updates.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Aligned project specifications, schedules and phase deliverables across teams, members and external parties to conform with user needs and client requirements.
  • Partnered with team members to identify and address challenges or opportunities.
  • Identified needs of customers promptly and efficiently.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Modified existing software systems to enhance performance and add new features.
  • Tested software to alleviate bugs and troubleshoot issues prior to going live.
  • Designed user-friendly software interfaces to simplify overall management.
  • Communicated highly technical concepts using easy to understand terminology.
  • Conducted full lifecycle software development in multiple software environments.
  • Collected and defined customer requirements to produce product scopes.
  • Coordinated system installations, testing and code corrections.
  • Executed scripts to communicate with back-end servers and provide real-time updates.
  • Introduced automation tools to reduce redundancy and enhance workflow.
  • Determined job priorities for multiple projects and communicated sequencing, priorities and timelines to entire team.
  • Installed, configured and executed server software.
02/2007 to 10/2010
Technical Lead Concord Group Insurance Westborough, MA,
  • Troubleshot and resolved problems with programs and systems.
  • Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Designed front-end and back-end solutions for test-driven development.
  • Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
  • Operated as part of continuous delivery pipelines, providing ongoing contributions to rapid development efforts.
  • Modified existing software systems to enhance performance and add new features.
  • Contributed back-end development experience and collaborated on multiple APIs crucial to functionality.
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance.
  • Documented technical specifications and project testing methods for future reference and other assignments.
  • Informed project manager of milestone updates and provided detailed project reports.
  • Conducted full lifecycle software development in multiple software environments.
  • Collected and defined customer requirements to produce product scopes.
  • Performed functional, non-functional, regression and performance tests for updated systems.
  • Met with stakeholders, contractor product teams and customers throughout system development lifecycle.
  • Designed and created database systems after reviewing end user's requirements.
  • Tested databases and performed bug fixes.
  • Developed database dictionaries and schemas.
  • Analyzed user needs and software requirements to determine design feasibility.
  • Integrated object-oriented design and development techniques into projects to support usability goals.
  • Coordinated system installations, testing and code corrections.
Education and Training
Expected in 02/2015
Microsoft Specialist : Microsoft Dynamics 2013 Installation And Configuration:
Microsoft - ,
GPA:
Expected in 06/1996
Bachelor of Commerce: Accounting And Business Management
Karnataka University - ,
GPA:
Expected in 12/1995
Diploma in Computer Programming And Application: Computer Programming
Indian Computing Center - Dandeli, Karnataka, India,
GPA:
Expected in 05/2001
Systems Management: Computer And Information Sciences
NIIT - Pune, Maharashtra, India,
GPA:

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Resume Overview

School Attended

  • Microsoft
  • Karnataka University
  • Indian Computing Center
  • NIIT

Job Titles Held:

  • Information Systems Manager
  • Technical Lead
  • Technical Lead

Degrees

  • Microsoft Specialist : Microsoft Dynamics 2013 Installation And Configuration
  • Bachelor of Commerce
  • Diploma in Computer Programming And Application
  • Systems Management

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