Information Systems Manager possessing extensive knowledge and experience with technical equipment, hardware and software, as well as manufacturing business operations and practices. Experienced with strategic planning, financial justification and budgeting as well as business leadership beyond IT.
Highlights
Self-directed
Relationship building
Analytical problem solving
Hardware and software upgrade planning
Decisive Leader
Deadline-oriented
Budgeting and resource management
Staff motivation
Accomplishments
Developed IT Department strategies utilizing NCE (Nestle Continuous Excellence) program improving project assignment and tracking resulting in a 99.5% on-time completion rate.
Managed local SAP implementation. Identifying equipment and infrastructure needs, their deployment, user training, and cut-over support teams resulting in zero unplanned downtime.
Developed virtualization strategy using VMware.
Developed and implemented thin client architecture for plant floor SCADA's and viewnodes.
Experience
Information Systems Manager, 08/2005 - 05/2013 National Indemnity Company – Denver, CO,
Responsible for the overall management of the Information Systems and technical team at the plant level with emphasis on maintaining systems that support the business operations of the plant on a 24/7 basis. Actively involved in the overall plant management process, collaborating with all levels of the organization. Fostering a safe work environment, ensuring all quality standards are met and management of the day-to-day operational issues.
Management and administration of daily I.T. Operations reporting against KPI's to Plant Manager.
Drafted, justified and administered IT Capital and Expense budgets of $200,000 - $1,000,000 annually in conjunction with long term Capital Program.
End-user application support.
Coordination of plant application development efforts and implementation around manufacturing schedule.
PC, server, network equipment, printer and other hardware purchasing, configuration, deployment and maintenance. Established vendor purchasing and maintenance relationships.
Established and assured plant data administration practices in conjunction with Manufacturing Systems Architecture and Company security policies.
Developed and maintained plant systems disaster recovery plan and business continuity plan.
Supervised plant Information Systems database and file administration functions.
Directed plant specific Information Systems Projects.
Supervised the activities of 8 Information Systems personnel, insuring appropriate skills levels are maintained in accordance with plant needs. Providing coaching, training and performance evaluations as well as project and task prioritization.
Acted as liaison between manufacturing business units and corporate I.T. organizations and the respective implementation of new technologies in the manufacturing environment.
Shared responsibility for recruiting and developing 15-25 management trainees for IT and other disciplines for NPPC North America.
Administered Plant cell phone accounts. Managing hardware, usage and plans.
Administered LAN and WAN hardware, software configurations and security.
Developed and administered network security policies and practices, data storage infrastructure and backup strategies.
Developed and measured results against agreed SLA's.
Information Systems Manager, 10/2004 - 08/2005 National Indemnity Company – Omaha, NE,
Same as above.
Assistant Information Systems Manager, 2002 - 09/2004 Nestle Purina Pet Care – City, STATE,
Drafted, implemented and administered IT Capital and Expense budgets of $200,000 - $1,000,000 annually in conjunction with long term Capital Program.
End-user application support.
Hardware purchasing, deployment and maintenance. Established vendor purchasing and maintenance relationships.
Established and assured plant data administration practices in conjunction with Manufacturing Systems Architecture and Company security policies.
Directed plant specific Information Systems Projects.
Acted as interim Information Systems Manager from 12/2001-3/2002, managing the activities of 4 full-time Information Systems personnel.
On-Site Coordinator/Project Manager for Ralston Purina/Nestle systems integration at Crete, NE factory 5/2002-9/2002.
Information Systems Managers Assistant, 01/2001 - 2002 Ralston Purina – City, STATE,
Performed 24/7 systems applications on-call support and general PC maintenance and troubleshooting.
Managed small to medium size IT projects.
Information Systems Managers Assistant, 09/2000 - 01/2001 Ralston Purina – City, STATE,
Same as above.
Information Systems Management Trainee, 2000 - 09/2000 Ralston Purina – City, STATE,
Completed 6-month management training program gaining an in-depth knowledge of manufacturing processes and business unit support functions.
Completed technical training in Manufacturing Information Systems Technologies.
Performed 24/7 systems applications on-call support and general PC maintenance and troubleshooting.
Education
Bachelor of Business Administration: Management Information Systems, Expected in August 1999 - The University of Iowa - Iowa City, IA GPA:
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