Information Systems Analyst Ii Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Website, Portfolio, Profiles
Professional Summary

Mr. Richardson is a tech-savvy professional with a proven track record of delivering innovative technical solutions. He has over 15 years of experience coordinating with executives, management, and team members on high-stakes technical projects that deliver results. He is adept at developing excellently optimized websites, managing database systems, creating top- notch training materials, and in creating powerful internet marketing campaigns.


IT Project Management, Systems Discovery and Implementation, Training, Technical Support, Sales

Work History
05/2016 to 09/2019
Information Systems Analyst II Frontier Health Weber City, VA,
  • Project Management and Coordination Worked with multiple departments, divisions, and sections to ensure that projects were on budget and on schedule.
  • Built various charts, graphs, and visualizations to show progress and milestones.
  • Coordinated and led status meetings, created action plans, and mitigation plans.
  • Used best practices to implement systems that adhered to City standards.
  • Worked with City staff and stakeholders to determine the best procedures necessary to accomplish tasks and responsibilities.
  • Coordinated with vendors to deliver technological solutions that minimized waste, repetition, and inefficiencies.
  • Database Design and Implementation Implemented innovative database solutions that allowed users to create, share, and analyze data from diverse environments.
  • Responsible for ensuring that data was backed up and available in the case of a natural or man-made disaster.
  • Worked with end users to query data, create custom reports, and ensure data accuracy.
  • Quality Assurance and Testing Responsible for ensuring that systems were operating as designed and at full capacity.
  • Identified code defects, vetted change orders, and rolled out software enhancements.
  • Wrote and updated technical documentation and maintained the history of application changes.
  • Provided the final authorization to begin implementation of enhancements on production systems.
  • Planned and designed system improvements to meet changing demands
  • Performed root cause analysis to diagnose system faults
  • Trained users and supported variety of problems with hardware and software
  • Worked with [Type], [Type] and [Type] systems
  • Installed improvements and adjusted parameters to optimize functionality
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
  • Communicated and explained business requirements to team members to understand and implement functional demands
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Developed flowcharts and diagrams to describe and lay out logical operational steps
  • Offered input for complex documents to support client-ready final versions
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes
  • Applied knowledge of application components in conjunction with query tools to achieve business objectives
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
  • Exceeded goals through effective task prioritization and great work ethic
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Developed team communications and information for meetings
  • Carried out day-day-day duties accurately and efficiently
07/2015 to 01/2016
Project Manager Massachusetts General Hospital Chelsea, MA,
  • Project Management and Coordination Oversaw the execution of 33 projects for 24 companies from kickoff to completion; effectively communicated project goals, timelines, and potential trouble spots.
  • Documented meetings, tracked progress, provided updates to stakeholders both internally and externally.
  • Worked with sales, vendors, procurement, engineering, and support teams to ensure that projects were completed on time and as described to the customer.
  • Client Training: Worked with business owners to create training programs for their employees on new computers and software; educated/ coached clients on procedures, troubleshooting techniques, and quality assurance issues; researched, compiled, and distributed training materials to new clients, their staff, and K&R support teams.
  • Financial Reporting Maintained and reported on key performance indicators such as budget forecasts, effective rates, and resource utilization.
  • Analyzed and evaluated engineer performance, time management, and scope management.
  • Generated and archived post project reports for future project assessments.
02/2008 to 07/2015
Project Manager Massachusetts General Hospital Waltham, MA,
  • Website Design & Development: Installed and configured numerous content management systems on various web hosts; coded pages and updated website functionality using HTML, CSS, and JavaScript; integrated text, photos, multimedia, plugins, and supplemental software to extend functionality; provided customer database maintenance, and maintenance of company communication systems; provided analytics configuration.
  • Graphic Design & Marketing: Using Adobe Creative Suites, created marketing collateral, logos, website graphics, and edited photos; created the content for and designed health related infographics for distribution online; researched, planned, and implemented traditional marketing campaigns; worked with clients to improve customer retention.
  • Social Media & Internet Marketing: Implemented and managed powerful inbound marketing campaigns; set-up and designed social media pages; created and managed social media marketing campaigns; consulted clients on reputation management; provided a recurring analysis of clients web presence, reputation, and effectiveness of social media and internet marketing efforts; implemented online marketing strategies such as search engine optimization, social media optimization, pay per click campaigns, reputation management, and analytics analysis; designed built and implemented email marketing campaigns.
  • Project Coordination & Management: Simultaneously managed multiple projects; worked closely with vendors and team members to complete effective websites and successful marketing campaigns; researched new technologies to improve accuracy and efficiency of daily tasks, researched new plugins, apps, technologies, and coordinated with vendors to provide clients with the most current technologies; provided functionality assessments and suggested technical solutions to clients, wrote project plans which included technical, creative, and usability requirements and solutions; provided functionally assessments and suggested technical solutions to new clients; wrote documentation detailing how to update and maintain customer websites; aided in the development of HIPPA compliant strategies; performed back office tasks such as simple accounting, report generation, project management, customer database maintenance, and maintenance of company communications systems.
  • Copy Writing & Content Creation Kept current with industry news and standards; created compelling content for company website and client marketing campaigns; researched and created content for infographics (data visualization); researched and created blogs for company website.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
  • Fostered relationships with vendors to promote positive working relationships
  • Developed and initiated projects, managed costs, and monitored performance
  • Reined in project costs while meeting key milestones
  • Headed project teams specializing in design and launch activities
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings
  • Drove team success through shared vision and recognition of quality performance
  • Provided management for internal personnel, contractors and vendors
  • Managed projects from procurement to commission
  • Identified plans and resources required to meet project goals and objectives
  • Oversaw high profile projects for by planning, designing, and scheduling phases
  • Modified and directed project plans to meet organizational needs
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
  • Boosted revenues by coordinating and executing projects and growing inventory diversity
  • Eliminated discrepancies in progress by reviewing performance, spend and timeline
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications
  • Identified, reviewed and applied policies and procedures
  • Maintained open communication by presenting regular updates on project status to customers
  • Reported regularly to managers on project budget, progress and technical problems
  • Sourced, vetted and managed vendors needed to accomplish project goals
  • Obtained needed resources by strategically negotiating with stakeholders and outside suppliers
  • Adhered to budget requirements with excellent planning and consistent expense monitoring
  • Verified quality of deliverables and conformance to specifications before submitting to clients
  • Recruited and oversaw personnel to achieve performance and quality targets
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays
  • Built successful project plans covering objectives, resources and staffing to meet schedules
07/2007 to 02/2008
Support Analyst Safetyculture Amsterdam, NY,
  • Network Administration: Worked closely with executives to develop organizational policies, operating procedures, business strategies, and disaster management; worked with team members to implement strategic plans and institute redundancy; provided software maintenance and operation, network security, network switch port provisioning; executive and employee training, technical support, and documentation; used Microsoft’s Active Directory service to add, remove, and maintain user profiles, workstations, and security policies on the network.
  • Telephony Systems Administration: Provided support for VOIP, analog, and cellular telephony systems including (maintenance, testing, troubleshooting, and customer technical support); provided support for remote users and technologies (i.e.
  • BlackBerries, Firewall Configuration, Smart Cards/ eID, VOIP, VPN Access); added, removed, and maintained user profiles, permissions, and security policies for BlackBerries using a BlackBerry Enterprise Server.
  • Technical Support & Employee Training: Trained employees on the proper use of company technologies with an emphasis on policy, network security, and practical application; provided support for various enterprise applications (i.e.
  • Cognos, Costpoint, Hyperion, Peoplesoft, SAP, Websense); updated company intranet using HTML/ CSS; provided support for various desktop operating systems such as Windows 2000+ and Mac OS X+; provided support for common Adobe and Microsoft desktop applications (i.e.
  • Outlook, Word, Excel, Photoshop, Acrobat, etc.).
Expected in 05/2006
Bachelor of Science: Business Administration
San Diego State University - San Diego, CA
  • Developed and implemented a powerful inbound marketing campaign that resulted in substantial increase in web traffic (10,000 unique visitors per month) at ChiroPractice Successfully led the planning, coordination, implementation, and training of company VOIP system at the American.
  • Council on Exercise (ACE) Identified the problem with program that resulted in an inability to monetize; researched, developed, and.
  • Presented a strategy to solve this problem which improved efficiencies and subsequently increased revenue Worked with managers to create a training program for the technical support department and successfully led that program.
  • While at Cox Communications.

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Resume Overview

School Attended
  • San Diego State University
Job Titles Held:
  • Information Systems Analyst II
  • Project Manager
  • Project Manager
  • Support Analyst
  • Bachelor of Science

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