Information Systems Analyst resume example with 18 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Proactive, performance-driven professional with 12+ years' progressive expertise in leadership and problem solving for pharmaceutical , Hospital, Retail and Banking operations. Cross-functional communicator easily interfaces with high-profile staff, vendors, and customers. Versatile, innovative, and loyal management professional able to see the "big picture" while staying on top of all the details. Seeking a role as a Business Analyst. CAREER HIGHLIGHTS Successfully completed Multi million dollars projects EPIC and SAP/ERP implementation for the health care organizations. Delivered large and complex projects on time and on budget with very high degree of customer satisfaction in Pharma distribution/ Retail operations. Solid understanding of all phases of IT Project life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, production support, and reporting. Extensive experience with planning documentation, usability focused functional design and testing. Excellent in-depth understanding of SAP* Supply Chain Management (APO) system functionality.
  • Troubleshooting proficiency
  • Completed complex issue by comparing before and after picture and narrow down to few choices which can be causing this issue.
  • Able to solve issues over the phone with users.
  • My vast business process and technical experince help me to find the right solution
  • Exceptional patient and communication skills to deal with difficult users by asking the right question in the professional mannerPatient and diligent
Information Systems Analyst, 01/2011 - 01/2015
Butte County Environmental Health Oroville, CA,
  • Reduce consulting cost by taking over maintenance of financial application support.
  • Gather requirements, evaluate, recommended and implemented eInvoice application for the Accounts Payable Department.
  • Successfully created and tested integration with HEFM and HEFM.
  • Provided ongoing support and maintenance of the eInvoice application.
  • Implemented and supported EDI based 3rd Party application OVLA and all the integration with Financial applications Studied the current requirements for the financial reporting and Implemented Cloud based Strata Jazz software for budgeting and forecasting.
  • Write scripts and tested inbound/outbound integrations.
  • Completed the cost benefit analysis to Meditech GL to Star GL and provide technical support to 20+ users Converted SAP/HR to Workday HR and built/test all the integrations.
  • Collaborated in development and testing of all inbound/outbound interfaces from EPIC clinical application to Backend Financial systems.
Consultant, 01/2010 - 01/2011
Esri Chesterbrook, PA,
  • Completed transition plan from VIPRO to Capgemini consulting for SAP FSCD Billing system for Farmers Insurance Company.
  • Lead the offshore developing/QA team and provided guidance and support for testing QA releases.
  • Created defect traceability matrix.
  • Defect triage flow, Test plan, Validation standards document, Escalation process, Offshore and Onshore execution plan.
  • Gather requirements from business and external users.
  • Provided recommendations based on the industry best practices.
  • Created test plan, test scenarios and coordinate test execution for the integration testing.
Consultant/Business Analyst, 01/2009 - 01/2010
Cox Automotive Kansas City, MO,
  • Setup and completed QA infrastructure and functional test bed for FICO and BW testing.
  • Planned, coordinate and execute testing for SAP Server migrations (technology upgrade) and data merger activities, including systems integration, functional testing and user acceptance testing.
  • Gather business requirement from business and planned, coordinated, and conducted the testing effort.
Integration Project Lead, 01/2005 - 01/2008
City Of Hollywood, Fl Hollywood, FL,
  • Completed large to medium size integration projects from inception to implementation including Application Release management.
  • Successfully implemented a $400 mm ERP/SAP conversion as a QA Project Manager/Lead for a team of 20+ Quality Assurance resources.
  • Planned, coordinated, and conducted the testing and also developed training materials and troubleshooting guides.
  • Provided estimates for resource requirements, scope, budgets, and project timelines.
Senior QA Analyst, 01/1997 - 01/2005
McKesson Corporation City, STATE,
  • Managed multiple projects concurrently and completed successfully on time and on budget projects using negative, regression, system integration (SIT), acceptance (UAT), load/performance, security and performance testing.
  • SAP (versions 5.0 to ECC 6.0), cross-functional and application content design, development, documentation test and delivery of FI, CO, SD, MM, BW, and SCM modules.
  • Facilitated and led two SAP upgrades by making sure all the integrations points were tested before moving to production.
  • Created test scripts for different test scenarios covering all aspects of project functionality.
  • Created test plan, walk through, integration approach and test strategy document, test cases, scenarios, conditions and scripts, generated system test scripts for Customer Relationship Management (CRM), Contact Management.
  • Lead a QA team on .NET project.
  • This ASP.Net system is used to keep track of patients & their drugs and allergies.
  • Managed and trained super users across regional and functional lines.
  • Developed automated test tools using win runner, Quick test and performance test using Load runner.
  • Hence saving company enormous amount of time and flexibility to test multiple projects concurrently.
  • Actively participated in identifying new business requirements, business user specific enhancements.
  • Recommended solutions and reviewed the design/development/testing phases.
Senior Systems Analyst, 01/1996 - 01/1997
West Marine Products City, STATE,
  • Implemented $4 mm POS Software for the 150 stores Rollover using the JDS merchandising management system software.
  • Lead team of four to conduct feasibility study in selecting new software, implementing and training staff of over 300 employees coast to coast.
  • Developed the end user training plan to manage learning for end users by describing the training necessary for the project to be successful.
  • The end user training program consisted of the following: Development and delivery of end user learning Development of the training environment and training data for classroom training Train-the-trainer program Logistics of training (locations, classroom facilities and enrollment).
Certification in Client server developer (San Francisco State University): , Expected in
- ,
Postgraduate Diploma: Management, Expected in
- ,
MBA: , Expected in
McGill University - Montréal,
B. Comm: Computer Information Systems, Expected in
Concordia University - Montreal,
Computer Information Systems
.NET, ASP.Net, Accounts Payable, allergies, approach, Billing system, budgeting, budgets, budget, Client server, consulting, Contact Management, content, conversion, Customer Relationship Management, CRM, delivery, documentation, EDI, ERP, feasibility study, Financial, financial reporting, forecasting, functional, GL, HR, Insurance, Load runner, Logistics, Meditech, merchandising, developer, POS, QA, Quality Assurance, Quick, requirement, San, SAP, SAP/HR, SD, scripts, strategy, system integration, systems integration, technical support, user training, test tools, trainer, training materials, triage, troubleshooting, upgrades, upgrade, Validation, win runner

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Resume Overview

School Attended

  • McGill University
  • Concordia University

Job Titles Held:

  • Information Systems Analyst
  • Consultant
  • Consultant/Business Analyst
  • Integration Project Lead
  • Senior QA Analyst
  • Senior Systems Analyst


  • Certification in Client server developer (San Francisco State University)
  • Postgraduate Diploma
  • MBA
  • B. Comm

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