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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Expertise includes leading operations, managing reporting and enhancing systems to maintain responsiveness in dynamic situations. Successful at gathering, reviewing and presenting information to align operations with current situations. Excellent judgment with critical eye for detail and understanding of strategy.

Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proficient Expertise Manager offering over 10 years' experience with United States Military, DHS, and DOD, and desiring to apply knowledge to growth-oriented position. Objective and organized with in-depth understanding of how to collect, analyze and utilize data. Good decision-making, problem-solving and planning abilities.

Skills
  • Data auditing
  • Workflow Analysis
  • Weapons systems understanding
  • Contingency planning
  • Inspection skills
  • Communication management
  • Written Communication
  • Organization and Time management
  • Customer service
  • Multitasking abilities
  • Good listening skills
  • First Aid/CPR
  • Conflict resolution
  • Responsible
  • Interpersonal Communication
  • Microsoft, Adobe, Xcel, Network Security, and Coding software proficiency
  • Analytical skills
  • Cultural awareness
  • Verbal and written communication
  • Collaboration
Work History
Information Management Officer, 08/2019 - 01/2020
Xator Manassas, VA,
  • Developed, strengthened and maintained plans for various contingencies and emergency situations.
  • Oversaw facility and system updates and enhancements to keep operations in line with current demands.
  • Managed more than 15 personnel and $180,000.00 in weaponry.
  • Evaluated information and intelligence, made estimates of situations and formulated plans of action.
  • Kept communication equipment functional and ready for any need.
  • Assessed reliability of information through comparison with previously evaluated information.
  • Worked closely with DFAS Directors to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Developed team communications and information for meetings.
  • Identified issues, analyzed information and provided solutions to problems.
  • Improved operations through consistent hard work and dedication.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assessed situations to prepare and deliver important reports and presentations.
  • Selected sites, directed construction of protected positions and established communication.
  • Worked with team members and other personnel to coordinate and deploy personnel and resources.
  • Gathered and assessed real-time data to draft reports with recommended improvements.
Information Technology Manager, 05/2017 - 02/2019
Community College Of Aurora Denver, CO,
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
  • Researched and recommended innovative and automated approaches to routine tasks.
  • Developed and maintained $435,000.00 IT department operational budget.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Authored service level agreements for various functions, including help desk operations.
Managing Optician, 05/2011 - 05/2017
Rochester Armored Car Amarillo, TX,
  • Established positive relationships with customers and other staff members.
  • Provided expert administrative support to meet daily requirements and maximize team productivity.
  • Volunteered to help at events, functions and company meetings.
  • Coordinated schedules for Opticians and Logistics warehouse and hospital facilities to maintain smooth activity flow.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Prepared work orders outlining all specifications for new lenses and frames.
Transportation Security Officer, 07/2014 - 04/2017
Department Of Homeland Security City, STATE,
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Screened over 500 plus passengers per day by verifying ID's and boarding passes.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Conducted hourly patrols of key areas to spot and control security concerns.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Safeguarded transportation operations at commercial airports and railway stations.
  • Performed operational maintenance and calibration of Security and X-ray equipment.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Provided top-notch protection for traveling public by conducting tests for explosives residue.
  • Managed team of 5 trained security professionals engaged in anti-terrorism activities.
  • Used MICROSOFT and ADOPE to document and create incident reports.
  • Responded to 20 Plus critical security incidents per Hour by applying standard operating procedures designed to minimize loss of life and damage to property.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Education
Bachelor Of Applied Studies: Automotive Engineering, Expected in 04/2017
-
Weber State University - Ogden, UT
GPA:
  • Member of WSU Automotive
  • Capstone Project: WSU AUTOMOTIVE COBRA, Technicians.
  • Elected Captain of WSU RUGBY
  • Majored in Field Service Operations

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School Attended

  • Weber State University

Job Titles Held:

  • Information Management Officer
  • Information Technology Manager
  • Managing Optician
  • Transportation Security Officer

Degrees

  • Bachelor Of Applied Studies

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