Over 20 years in the IT industry with over 10 years experience in an Incident/Problem Manager role on a global basis within a busy operational environment. Experienced in understanding and awareness of the ITIL Incident and Problem management process and procedures. Experienced in driving integration, improvements, documentation and support strategies. Experience in the role of Subject Matter Expertise and/or Technical Service Manager to global clients. Excellent organizational skills with the ability to motivate people across the organization to provide solutions.