LiveCareer-Resume

in home healthcare provider resume example with 14 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Entrepreneur with 15+ years in the Insurance Sales industry. Highly motivated in search of a more permanent role, in hopes to build a name and advance in a company/organization. Desire to learn and adapt new skills in the process. Results-oriented Life Insurance Agent provides tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Skills
  • Building Relationships
  • Time Management
  • Critical Thinking
  • Team Training and Development
  • Cash Management
  • Policies and Procedures
  • Multitasking and Organization
  • Documentation and Reporting
  • Shift Scheduling
  • Store Opening and Closing Procedures
  • Inventory Management
  • Customer Service
  • Decision Making
  • Account Management
Experience
In-Home Healthcare Provider, 06/2016 - Current
Able Light City, STATE,

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  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.


Health Insurance Broker, 05/2015 - Current
Healthmarkets LLC City, STATE,
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Demonstrated product features to align with customer needs.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences..
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.
Sales Representative Team Leader, 04/2018 - 02/2019
Optum Healthcare City, STATE,
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
Private Home Health Care Provider, 06/2012 - 02/2017
Maxim Healthcare City, STATE,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patient with limited physical abilities to support basic needs.
  • Helped client with personal needs from exercise to bathing and personal grooming.
  • Ran errands for client and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Improved patient outlook and daily living through compassionate
  • care. This client was my daughter
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
Independent Insurance Agent, 05/2014 - 06/2016
ICA Insurance Roup City, STATE,
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Obtained underwriting approval by completing application for coverage.
Independent Life Insurance Agent, 05/2008 - 06/2011
Farmer's Insurance Group City, STATE,
  • Communicated with clients to understand needs and identify best policies for each case.
  • Calculated premiums and established payment methods.
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Contacted prospective customers to present information and explain available services.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Provided death benefits by delivering policy proceeds and reassessing client needs.
  • Developed marketing strategies to compete with other individuals or companies selling insurance.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Achieved repeat business and referrals through personalized services.
  • Maintained high standards of customer service by building relationships with clients.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
Education and Training
: Licensed Realestate Broker, Expected in
-
Kaplan Realestate School - Colorado Springs, CO,
GPA:
Status -
Bachelor of Science: Business And Human Resources, Expected in 06/2015
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Regis Univeristy - Colorado Springs, CO,
GPA:
Status -
Associate of Science: Criminal Justice, Expected in 05/1975
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Miami Dade Junior Colleg - Miami, FL,
GPA:
Status -
Certifications

Certified Notary Public, Michigan - 2022

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Resume Overview

School Attended

  • Kaplan Realestate School
  • Regis Univeristy
  • Miami Dade Junior Colleg

Job Titles Held:

  • In-Home Healthcare Provider
  • Health Insurance Broker
  • Sales Representative Team Leader
  • Private Home Health Care Provider
  • Independent Insurance Agent
  • Independent Life Insurance Agent

Degrees

  • Bachelor of Science
  • Associate of Science

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