ihss supervisor resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Accomplished Social Worker with experience managing and motivating Social Workers professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows.

Equips employees to meet goals by building collaborative and skill-based culture.

Efficient and detail-oriented Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in CMIPS and correspondence management.

Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical with proven ability to build strategic partnerships, advocate for clients and advance change for communities in need.

Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Respectful and compassionate professional offering 10-year background serving community by providing guidance for clients in need.

Attentive Community Care Worker with expertise assisting patients with personal care activities such as bathing, skincare, dressing and grooming. Offering 10-year background in Social Worker industry.

Enthusiastic Program Supervisor with years of experience Sociol Work. Highly effective at supervising and training staff to accomplish program objectives.

  • Team Building
  • Supervision
  • Report preparation
  • Bilingual in Spanish
  • Document management
  • Operational leadership
  • Reporting requirements
  • Process improvements
  • Strategic Planning
  • Staff Training
  • Data management familiarity
  • Customer service experience
  • Hiring and recruitment knowledge
Work History
IHSS Supervisor, 03/2015 - 12/2019
County Of Douglas Lone Tree, CO,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Set overall vision and provided team leadership.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Delegated tasks to others on team.
  • Charged with staffing, performance management and reviews, coaching, mentoring.
  • Mentored newly hired employees on In Home Supportive Services regulations and developed training manual for all Administrative Assistants and Social workers to use for reference purposes.
  • Collaborated with In Home Supportive Services and Medi-cal departments to establish project guidelines.
  • Performed yearly evaluations and reviews for 12 employees.
  • Worked with management team to implement proper division of responsibilities.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Oversaw talented team of 10 Administrative Assistants and 2 Social Workers by actively communicating project information, remedying issues and delivering positive feedback.
  • Identified individual employee's unique work styles and adapted management methods.
  • Interviewed, hired and trained new employees for Administrative Assistant position.
  • Interviewed, hired and trained new employees for Social Worker position.
  • Maintained compliance with company policies, objectives and communication goals.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Provided coaching and counseling to 12 employees to encourage professional growth as well as meet short- and long-term goals.
  • Prepared and managed work schedules, vacation and sick time accurately on Weekly basis.
  • Audited and documented all processes and procedures for new accounts department.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Liaised between trainers and course participants.
  • Directed field training to enhance participants' skills.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Presented training material with varied instructional methods to maintain attention of participants.
In Home Supportive Services Social Worker, 05/2011 - 02/2015
County Of Ventura City, STATE,
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Attended over 120 hours of meetings, conferences and training courses to advance professional knowledge of social work.
  • Helped vulnerable individuals navigate complex healthcare system.
Eligibility Technician, 06/1992 - 05/2011
County Of Ventura City, STATE,
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Assessed information gleaned from interviews, educational, and medical records to identify clients' abilities, needs and eligibility for services.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Documented all communication with applicants and inputted information into system using CMIPS System.
  • Interviewed applicants and explained scope of different available benefits.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Inputted all gathered information and researched data on applicants into computer system using CMIPS.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Communicated with people from various cultures and backgrounds on application process.
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.
  • Used CMIPS to maintain over 300 candidate files and file notes.
Bachelor of Arts: Sociology, Expected in 06/1998
CSUN - 18111 Nordhoff St., Northridge, CA 91330,
Status -

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Resume Overview

School Attended

  • CSUN

Job Titles Held:

  • IHSS Supervisor
  • In Home Supportive Services Social Worker
  • Eligibility Technician


  • Bachelor of Arts

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