Identity and Privilege Access Manager with over 20+ years experience across the IT spectrum to design, execute, and support access to users, application owners and administrative staff. Improving security and exceeding audit and regulatory requirements for industry leader. Proven leader with the ability to create dynamic teams and guide others to success.
Microsoft Office, Cherwell, Microsoft Active Directory, CBS/Iseries/AS400, Remedy,Qradar,Cyberark
Team training & Leadership
Problem Solving and Reorganization
Planning and Implementing
Testing and Validation
Budgeting and resource management
Identity & Privilege Access ManagerSep 2008 to Current Arvest Operations － Lowell, AR
Provide guidance and leadership to the User Access and Identity Management team for a leading financial institution under the information security area
Meeting with internal and Federal / State auditors writing policies and meeting guidelines for yearly and monthly audits.
Writing and updating charter for the Identity Access Management team.
Managing a team of 6 including 2 senior positions.
Responsible for all hiring and evaluations for the IAM department.
Report directly to the Chief Information Security Officer and Executive Directors regarding any non compliance with monthly Access Recertification
Responsible for Access recertification within the organization
Accountable making sure that over 6500 employees have access to what is needed and not having access to what isn't needed in a secure environment.
Participate in weekly leadership meetings with executive leadership
Participate in monthly table top security excercises
Service Desk ManagerOct 2007 to Sep 2008 Arvest Operations － Lowell, AR
Provided excellent customer service to both end users and other department members at all times
Supervised and supported the Service Desk Assistant Manager, Service Desk Technicians and Service Desk Analyst in providing customer service, training, technical support, maintenance, and monitoring of all systems
Performed research and evaluated system problems to determine best course of resolution.
Developed departmental guidelines, procedures, and performance standards.
Timely submitted annual evaluations for all Service Desk personnel
Developed new quality measurements and maintained existing Quality Management programs
Ensured all customer impacting issues were communicated to department management, banks, and appropriate team members.
Escalated / Forwarded tickets as necessary to the appropriate areas
Analyzed workflow for possible improvements
Service Desk TechnicianNov 2006 to Oct 2007 Arvest Operations － Lowell, AR
Provided frontline technical support for all systems, networks, software, mobile devices, and telecommunication systems while maintaining a high standard of customer service. This includes installation, modification, and troubleshooting of all approved hardware, software, network, telecommunication systems and devices.
Efficiently assessed and processed service requests from end users. This included modification and installation to software, hardware, computers and telecommunication systems
Diagnosed, troubleshoot and resolved technical hardware and software issues in a competent and professional manner. This included a high level of effective communication and customer service
Identified, classified, prioritized and logged reported problems in approved tracking system as well as tracked the short and long term progress of open incidents and/or recurring problems.
Escalated unresolved problems to appropriate personnel and/or team in a timely manner.
System Support AnalystMay 1999 to Nov 2006 Arvest Operations － Lowell, AR
Supported Arvest ATM's in a call center environment
Supported Arvest Banks with checkcard and ATM issues
Performed software upgrades on all Arvest ATM's.
Converted ATM machines to local network after acquisitions.
Became Triple DES certified and converted and upgraded over 25 machines in the field.
Electronic Banking AssistantJan 1996 to Apr 1999 Arvest Bank － Bentonville, AR
Maintained and balanced over 20 Automated Teller machines
Dealt with customers regarding checkcard and machine issues
Organized on call staff for after hours machine and customer challenges
Reduced machine repair costs by training with techs to repair hardware or software issues.
Education and Training
High School Diploma1992Bentonville High School － Bentonville, AR
Strata Leadership Training
Triple DES ATM certified
Facilitated migration from Novell NetWare shop to Microsoft Active Directory, converted over 6500 users to Active Directory role based provisioning within 2 years.
Cleared outstanding audit findings by implementing a management recertification process that is used by the entire organization
Wrote the charter and policies for the Identity Access management team
Created and manage the Identity Access Management team that provides access and manages provisioning of over 6500 user accounts
Avid Cyclist and Assistant Coach for the National Interscholastic Cycling Association (NICA) Bentonville High School team.
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Companies Worked For:
Bentonville High School
Job Titles Held:
Identity & Privilege Access Manager
Service Desk Manager
Service Desk Technician
System Support Analyst
Electronic Banking Assistant
High School Diploma 1992
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