Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Dedicated and focused IT Assistant who excels at prioritizing, completing multiple tasks simultaneous. Specialize in technical support to end users. committed to delivering high quality results with little supervision. Energetic, organised,and professional
Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment , Sets up and configures desktop computers, peripherals and accounts assigning security level. Installs software and installs and repairs hardware and peripherals. Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
providing help desk to end-users through the phone and also guiding end users to setup software and hardware over the phone 
05/2007 to 02/2015
ICT ASSISTANT Integris Union City, ,
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.  
  • Resolved problems with malfunctioning products.
  • Researched, troubleshot and resolved complex problems independently.
08/2003 to 08/2004
Help Desk Sudanese Telecommunication Company City, STATE,
Worked as Help Desk Hardware and software setup,troubleshooting ,phones setup,printers  setup and troubleshoot,technical support over the phone.  
Expected in
Bachelor of Computer Science:
- ,
computer software, hardware, IT support, mainframe, monitors, peripherals, , repairs, scheduling, Installs software, technical support

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