Insightful IT specialist with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of Technical operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Skills
Quickbooks
Active Directory, Azure groups
IVMS software & HIKVISON security systems
Cisco server
Mobile VPN & RSA console
Citrix software's, VDI
MS Office & MS Exchange
Remedy ITMS/ Smart IT
Managerial Experience
MDM, Air Watch
End-user support
LAN Protocols
Policy implementation
Technological integration
Proficient in MS Office
Education
LaGuardia Community CollegeLong Island City, NYExpected in 04/2021 ā āAssociate:Businesses Administration - GPA:
Work History
Avon Products, Inc. - I.T Manager Zanesville, OH, 06/2019 - Current
Direct staff of 8 IT specialist to support over 2,000 office and field personnel.
Achieved 98% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
Closely collaborated with project members to identify and quickly address problems.
Maintenance of GSA HSPD printers, Mobile digital finger printing kits and HID badge printers to insures other on boarding of over 3,000 Census employees.
Maintenance of Cisco hardware such as servers, routers, switching platforms and VOIP phones.
Outline and maintain monthly security patching schedule to efficiently keep all workstations updated.
Coordinate directly with Federal Protective Services to compile cases for missing/stolen devices.
Logistics for distributed field devices using ITMS software also communicate with CDW-G for device deliveryās and returns.
Manage support line for training sites such as LMS & CLC
Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet 100% dDaaS device recovery goal by November 2020.
Insure all transactions and support interactions are documented in Remedy ITSM system for future reference in addition to knowledge base articles.
Delegate tickets in ITSM system between IT specialist through out NY region.
Airwatch security, VMware boxer integration for IOS devices remotely using Workspace One platform.
Implement firewall and VPN management using RSA console and Cisco software's such as any-connect.
Facilitate and monitor office network, groups and azure users using Active Directory. Oversee and restore VDI sessions using AD and Citrix director users console.
Executed regular inventory counts and supply audits to monitor continuous incoming inventory and generate insight.
Oversaw daily performance of computer systems and immediately responded to end user issues to keep network up and running.
Supportive Concepts For Families - IT Specialist Reading, PA, 02/2019 - Current
Work with a team of technicians to provide end user support to companies such as Banks and Marketing & Financial advisement companies with over 500 workstations.
Configure hardware, devices and software to set up work stations for employees.
Respond to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Test and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Work with HP technicians to perform full wipe and factory reset on multifunctional printers.
Reinstallation hard drive Configure for add-one such as USB converters, key scan devices, turrets, switchboards and docking stations for relocated workstations.
Responsible for maintenance and support of End User Infrastructure Support equipment, software and connectivity for Computers, Workstation, printers, LAN, VoIP systems.
Link computers to network and peripheral equipment, including printers and scanners.
Calibrate new and existing equipment for optimal performance.
Break down and evaluated user problems, using test scripts, personal expertise and probing questions.
Monitor systems in operation and input commands to troubleshoot areas such as Ethernet connections and windows domain access.
Managed daily office operations in a virtual call center environment of 6-8 operators.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Established and updated work schedules to account for changing staff levels and expected workloads.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS and Adobe.
Arranged corporate and office conferences for company employees, clients and guests.
Communicate with building management to update & maintain customer portal data.
Performed billing, collection and reporting functions for office generating over $300,000 annually.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Managed customers domains in Active Directory
Retrieve video playback using IVMS software to coordinate with detectives and building management on incidents.
Configure and integrate DVR/ NVR devices &intercom system.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Redesigned customer driven software and performed user interface for customer portal application to be released on Apple/Android store platforms.
Assisted monitoring station staff through Team Viewer to resolve technical related problems.
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