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Human Services Technician Resume Example

Resume Score: 80%

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HUMAN SERVICES TECHNICIAN
Professional Summary

I am a caring Program Coordinator/Supervisor that is excited about impacting group homes/programs and individuals I serve by providing positive support. I am familiar with person centered planning and always looking for ways to personalize assistance. I am well-organized and with a conscientious approach.

Work History
Program Superviso/Coordinator, 03/2016 to Current
The Mentor Network – Owatonna, MN

Was responsible for a team of, at times, up to 10 individuals receiving in-home services. Responsible for: helping individuals develop, create and complete their goals. Assisting in helping each person develop social skills by finding appropriate activities for them to do in the community. Facilitating their well being by setting up doctor/dental and other appointments and providing transportation to these. Assisting with medication set up and administration when needed. Setting up bi-annual meetings with each individuals team and if needed assisting persons served in attending these meetings. Responsible for daily charting and logging in program goals data sheets, case notes, medical notes. Monthly program data compilation. When necessary getting doctors/dentist referrals completed. Completing schedules to be sure each individual was getting the time they required when they required it. Trained and supervised staff. Created staff schedules. Prepared for annual and semi-annual client team meetings by updating health reviews, health needs forms, assesing program data and updating paperwork to report on client progress, and updating and preparing other forms needed for meetings by the program director. Attending individuals teams meetings. Keeping staff and self up to date on necessary training.

  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Educated potential persons served on available services and processes to engage them in programs/goals.
  • Collaborated on program operations with Program Director and other program coordinators, including offering feedback from individuals served and improvement recommendations.
  • Worked with persons served to improve life choices and maximize benefits of programs/goals.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Enhanced successful individual outcomes by helping each participate in recreational activities alone or in groups.
  • Administered medication as directed by physician.
  • Assisted physically disabled individuals in any way necessary to facilitate independence and well-being.
  • Monitored progress and documented any individuals health status changes, keeping each individuals team updated when necessary.
  • Ensured safety and well-being of each person served in alignment with care plan.
  • Worked to improve and enhance individual lives through effective and compassionate care.
  • Completed entries in log books, program books, program files and medical files to document accurately and report individual progress.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance when needed.
  • Quickly identified problematic changes in the behavior and progress of persons served by keeping detailed records.
Human Services Technician, 02/2016 to Current
State Of MN – Faribault, MN

This program/home was set up for an autistic individual that is/was rehabilitating from being institutionalized and recovering from past traumas that occurred due to misunderstandings that ended with the individual becoming very physically aggressive. Annual training on how to deal with physically aggressive behavior, preferably through deescalation, was required to work at this program. Other required annual training required was medication administration and First aid/CPR. Monthly training on person centered planning and dealing with physical aggression was also provided at staff meetings. To be prepared to work with this individual the original staff involved in opening this site also had extensive training on autism and person centered planning. This was by far the most fun home that i have worked with purely due to watching the individual grow and progress.

  • Offered support mental and emotional needs individual served to assist them in achieving their goals.
  • Monitored progress and documented any health status changes with individual, keeping their team updated
  • Maintained clean, safe and well-organized home environment for person served
  • Worked to improve and enhance individuals' life through effective and compassionate care
  • Developed rapport to create safe and trusting environment for care
  • Evaluated client progress toward established annual and quarterly goals
  • Kept close eye on behavior and emotional responses of person served, consulting with House Supervisor to address concerns and protect individual and staff from harm
Group Home Supervisor, 03/2012 to 02/2016
Total Living Commitment – Eden Prairie, MN
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Kept home clean, performed basic maintenance and restocked supplies to support program needs.
  • Taught clients how to complete basic household chores and prepare food.
  • Ensured that clients and families were treated with respect and dignity.
  • Charted on each patient daily.
  • Took and monitored vital signs, administered medications and managed individual behavior.
  • Took clients on outings to assess responses, redirect behaviors and support development of appropriate coping skills.
  • Administered medication as directed by physician.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance when needed.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted individuals with personal requirements, including keeping spaces clean and helping with grooming.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Primary Program Counselor, 05/2002 to 09/2014
Thomas Allen Inc – South Saint Paul, MN
  • Assisted Individuals with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated Individuals to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help Individual achieve nutritional objectives and support wellness goals.
  • Promoted good oral and personal hygiene by aiding Individuals with shaving, bathing and teeth brushing.
  • Delivered individualized care by recording vital signs, documenting observations, administering treatments and evaluating indivudual needs.
  • Enhanced successful indivual outcomes by helping each participate in recreational activities alone or in groups.
  • Developed rapport to create safe and trusting environment for care.
  • Worked to improve and enhance individuals lives through effective and compassionate care.
  • Maintained clean, safe and well-organized patient environment.
  • Supervised daily activities and provided assistance when needed.
Education
GEDPrior Lake High School - Prior Lake, MN
Liberal Arts And General StudiesMinneapolis Community And Technical College - Minneapolis, MN
Skills
  • Staff training/development
  • Goal development
  • Basic computer skills
  • Independent living guidance
  • Cooking
  • Time management
  • Organization
  • Medication administration
  • Scheduling
  • Documentation and reporting
  • Customer service
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Resume Overview

Companies Worked For:

  • The Mentor Network
  • State Of MN
  • Total Living Commitment
  • Thomas Allen Inc

School Attended

  • Prior Lake High School
  • Minneapolis Community And Technical College

Job Titles Held:

  • Program Superviso/Coordinator
  • Human Services Technician
  • Group Home Supervisor
  • Primary Program Counselor

Degrees

  • GED
    Liberal Arts And General Studies

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