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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am a client driven employee offering empathy for individuals with different cultural backgrounds. With multiple years of client and patient interaction, I offer agility in high pressure situations and strive to depress conflict. I am passionate about impacting individuals in a positive way and meeting diverse needs to to address issues to maintain efficiency, and demonstrate success in building long-lasting relationships. I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organization.

Skills
  • Problem resolution
  • Knowledgeable in basic computer skills such as Microsoft Excel and Word
  • Focused in high pressure environments
  • Comfortable in a fast paced environment
  • Relationship development
  • Excellent organization
  • Good typing skills
  • Knowledge with interpersonal communication, general psychology, and human diversity
Work History
Human Services Technician, 04/2019 - Current
Forsyth County, North Carolina Winston Salem, NC,
  • Establish positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Act as mandatory reporter of abuse in confidential and conscious manner.
  • Work closely with Case Workers and Supervisors to communicate the welfare of the families.
  • Supervise face to face visit between children and their parents while making independent decisions for the families welfare.
  • Understand and recognize signs of physical and substance abuse patterns and other debilitating circumstances.
  • Complete appropriate forms and documentation concerning client contact.
  • Manage medical, dental and psychological records for client files.
  • Promote and demonstrate appropriate respect for cultural diversity among co-workers and clients.
  • Work with clients to improve life choices and maximize benefits of programs.
  • Maintain excellent attendance record, consistently arriving to work on time.
Scheduling Coordinator, 09/2016 - 04/2019
Guardian Elder Care Oil City, PA,
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with managers and supervisors to plan and coordinate production schedules.
  • Scheduled procedures, surgeries and dental appointments for patients.
  • Assisted in training new employees on office and scheduling policies.
  • Disbursed patient concerns to appropriate management.
  • Kept patient files confidential in accordance to HIPAA guidelines.
  • Maintained an excellent attendance record, consistently arriving to work early to open the office.
Medical Receptionist, 10/2015 - 08/2016
Examworks Sioux City, IA,
  • Managed a master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Medical Receptionist, 07/2012 - 09/2015
Examworks Southfield, MI,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Assisted nurses with vitals and patient care.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Received and disbursed all internal documents including mail and fax.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Education
High School Diploma: , Expected in 12/2012
-
Randall High School - Amarillo, TX
GPA:
Associate of Science: Psychology, Expected in 08/2020
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Amarillo College - Amarillo, Tx,
GPA:
Bachelor of Science: Social Work, Expected in
-
West Texas A&M University - Canyon, TX
GPA:
Certifications

CPR and Standard First Aid

Additional Information

Completed trainings on Domestic Violence, Child Sex Trafficking, and Drug Abuse

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Resume Overview

School Attended

  • Randall High School
  • Amarillo College
  • West Texas A&M University

Job Titles Held:

  • Human Services Technician
  • Scheduling Coordinator
  • Medical Receptionist
  • Medical Receptionist

Degrees

  • High School Diploma
  • Associate of Science
  • Bachelor of Science

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