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Human Services Technician Resume Example

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HUMAN SERVICES TECHNICIAN
Professional Summary

I am a client driven employee offering empathy for individuals with different cultural backgrounds. With multiple years of client and patient interaction, I offer agility in high pressure situations and strive to depress conflict. I am passionate about impacting individuals in a positive way and meeting diverse needs to to address issues to maintain efficiency, and demonstrate success in building long-lasting relationships. I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organization.

Skills
  • Problem resolution
  • Knowledgeable in basic computer skills such as Microsoft Excel and Word
  • Focused in high pressure environments
  • Comfortable in a fast paced environment
  • Relationship development
  • Excellent organization
  • Good typing skills
  • Knowledge with interpersonal communication, general psychology, and human diversity
Work History
Human Services Technician, 04/2019 to Current
Forsyth County, North Carolina – Winston Salem , NC
  • Establish positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Act as mandatory reporter of abuse in confidential and conscious manner.
  • Work closely with Case Workers and Supervisors to communicate the welfare of the families.
  • Supervise face to face visit between children and their parents while making independent decisions for the families welfare.
  • Understand and recognize signs of physical and substance abuse patterns and other debilitating circumstances.
  • Complete appropriate forms and documentation concerning client contact.
  • Manage medical, dental and psychological records for client files.
  • Promote and demonstrate appropriate respect for cultural diversity among co-workers and clients.
  • Work with clients to improve life choices and maximize benefits of programs.
  • Maintain excellent attendance record, consistently arriving to work on time.
Scheduling Coordinator, 09/2016 to 04/2019
Guardian Elder Care – Oil City , PA
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with managers and supervisors to plan and coordinate production schedules.
  • Scheduled procedures, surgeries and dental appointments for patients.
  • Assisted in training new employees on office and scheduling policies.
  • Disbursed patient concerns to appropriate management.
  • Kept patient files confidential in accordance to HIPAA guidelines.
  • Maintained an excellent attendance record, consistently arriving to work early to open the office.
Medical Receptionist, 10/2015 to 08/2016
Examworks – Sioux City , IA
  • Managed a master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Medical Receptionist, 07/2012 to 09/2015
Examworks – Southfield , MI
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Assisted nurses with vitals and patient care.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Received and disbursed all internal documents including mail and fax.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Education
High School Diploma: 12/2012
Randall High School - City, State
Associate of Science: Psychology, 08/2020
Amarillo College - City
Bachelor of Science: Social WorkWest Texas A&M University - City, State
Certifications

CPR and Standard First Aid

Additional Information

Completed trainings on Domestic Violence, Child Sex Trafficking, and Drug Abuse

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Randall High School
  • Amarillo College
  • West Texas A&M University

Job Titles Held:

  • Human Services Technician
  • Scheduling Coordinator
  • Medical Receptionist

Degrees

  • High School Diploma : 12/2012
    Associate of Science : Psychology , 08/2020
    Bachelor of Science : Social Work

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