Human Services Technician Resume Example Forsyth County, North Carolina

HUMAN SERVICES TECHNICIAN

Professional Summary

I am a client driven employee offering empathy for individuals with different cultural backgrounds. With multiple years of client and patient interaction, I offer agility in high pressure situations and strive to depress conflict. I am passionate about impacting individuals in a positive way and meeting diverse needs to to address issues to maintain efficiency, and demonstrate success in building long-lasting relationships. I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organization.

Skills

Problem resolution
Knowledgeable in basic computer skills such as Microsoft Excel and Word
Focused in high pressure environments
Comfortable in a fast paced environment

Relationship development
Excellent organization
Good typing skills
Knowledge with interpersonal communication, general psychology, and human diversity

Work History

Human Services Technician, 04/2019 to Current
Forsyth County, North Carolina – Winston Salem , NC

Establish positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Act as mandatory reporter of abuse in confidential and conscious manner.
Work closely with Case Workers and Supervisors to communicate the welfare of the families.
Supervise face to face visit between children and their parents while making independent decisions for the families welfare.
Understand and recognize signs of physical and substance abuse patterns and other debilitating circumstances.
Complete appropriate forms and documentation concerning client contact.
Manage medical, dental and psychological records for client files.
Promote and demonstrate appropriate respect for cultural diversity among co-workers and clients.
Work with clients to improve life choices and maximize benefits of programs.
Maintain excellent attendance record, consistently arriving to work on time.

Scheduling Coordinator, 09/2016 to 04/2019
Guardian Elder Care – Oil City , PA

Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Worked with managers and supervisors to plan and coordinate production schedules.
Scheduled procedures, surgeries and dental appointments for patients.
Assisted in training new employees on office and scheduling policies.
Disbursed patient concerns to appropriate management.
Kept patient files confidential in accordance to HIPAA guidelines.
Maintained an excellent attendance record, consistently arriving to work early to open the office.

Medical Receptionist, 10/2015 to 08/2016
Examworks – Sioux City , IA

Managed a master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability.
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Completed clerical duties and tasks for clinic administration.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Medical Receptionist, 07/2012 to 09/2015
Examworks – Southfield , MI

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Assisted nurses with vitals and patient care.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Received and disbursed all internal documents including mail and fax.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Education

High School Diploma: 12/2012
Randall High School - City, State

Associate of Science: Psychology, 08/2020
Amarillo College - City

Bachelor of Science: Social WorkWest Texas A&M University - City, State

Certifications

CPR and Standard First Aid

Additional Information

Completed trainings on Domestic Violence, Child Sex Trafficking, and Drug Abuse

Resume Overview

School Attended

Randall High School
Amarillo College
West Texas A&M University

Job Titles Held:

Human Services Technician
Scheduling Coordinator
Medical Receptionist

Degrees

High School Diploma : 12/2012
Associate of Science : Psychology , 08/2020
Bachelor of Science : Social Work

Human Services Technician Resume Example

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